AMC Technology
CRM and CTI Solutions for Salesforce, Dynamics, ServiceNow, Zendesk, SAP, and Oracle
AMC Technology
  • Products
    • DaVinci
    • Interaction Orchestration Platform
    • Integrate endpoints
    • Move to the cloud
    • Who do we help & why?
    • Pricing
    • See App Gallery
  • Integrations
    • CRM
      • Microsoft Dynamics
      • Oracle CX Sales
      • Oracle CX Service
      • Oracle Siebel
      • SAP CRM
      • SAP Sales Cloud
      • SAP Service Cloud
      • Salesforce
      • ServiceNow
      • Zendesk
    • Communication
      • Amazon Connect
      • Aspect
      • Avaya
      • Cisco
      • Five9
      • Genesys Cloud
      • Twilio
      • Twilio Flex
  • Resources
      • Resource Library – Datasheet, Videos, Guides
      • Case Studies – What DaVinci success looks like
      • Videos ↗ – Demos & more on YouTube
      • Blog – Industry best practices, helpful knowledge
      • Developers – API library, guides
      • News & Events – Press releases, webinars/ tradeshows
  • Free Trial

Glossary

  • 8x8
  • AACC
  • Activity History
  • AES
  • Agent
  • Agent presence
  • Agent reports
  • AIC
  • Amazon Connect
  • ANI
  • API
  • Artificial Intelligence
  • Auto Dialer
  • Automatic callback
  • Average handling time (AHT)
  • Barge-in
  • Blended agent
  • Business optimization
  • Business to business (B2B)
  • Business to consumer (B2C)
  • C4C
  • CAD
  • Call center
  • Call Center CRM
  • Call center management
  • Call center workforce optimization
  • Call center workforce planning
  • Call distribution
  • Call time
  • Call volume
  • Caller
  • Campaign Dialer
  • CCaaS
  • CCT
  • Central office
  • Channels
  • Chat messages
  • Chatbot
  • CIF
  • Click-to-dial
  • Cloud based solution
  • Cloud call center
  • Cloud contact center
  • Cloud Contact Center
  • Cloud CTI
  • Cloud migration
  • Contact center
  • Contact Center
  • Contact center agent
  • Contact Center CRM
  • Contact center management
  • Contact Center Outsourcing
  • Contact center workforce optimization
  • Contact center workforce planning
  • Creators Studio
  • CTI
  • CTI/CRM integration
  • CTI server
  • Customer engagement
  • Customer experience (CX)
  • Customer experience management (CEM)
  • Customer experience platform
  • Customer journey
  • Customer Journey Management
  • Customer Journey Optimization
  • Customer Relationship
  • Customer relationship management (CRM)
  • Customer satisfaction (CSAT or C-SAT)
  • Customer service
  • CX Sales
  • CX Service
  • DaVinci
  • Dialed number identification service (DNIS)
  • Direct inward dialing (DID)
  • Directed dialog
  • Disposition codes
  • Dual tone multi frequency (DTMF)
  • Dynamics
  • ECS
  • Employee engagement
  • Enterprise data window
  • Enterprise Integration Platform
  • Enterprise relationship management (ERM)
  • First contact resolution (FCR)
  • Five9
  • Fixed Feature
  • Genesys voice platform (GVP)
  • Global presence
  • Graphical user interface (GUI)
  • Hosted call center
  • Hosted contact center
  • Hosted Dialer
  • Hybrid
  • Independent software vendor (ISV)
  • Insightful Analysis
  • Integrated browser
  • Integrated services digital network (ISDN)
  • Interactions
  • Interactive voice response (IVR)
  • IVA
  • Journey-specific
  • Lifetime customer value (LCV)
  • Marquee messages
  • Menu
  • Mobile Voice
  • Moment of truth
  • Moving to cloud
  • Multi-channel
  • Multichannel cloud call center
  • Multichannel cloud contact center
  • Native connector
  • Omni-channel
  • PaaS
  • Performance Tracking
  • Predictive dialing
  • Premise based
  • Private branch exchange (PBX)
  • Prompt
  • RFP or Public RFP
  • ROI
  • SaaS
  • Salesforce
  • Salesforce Lightning
  • SAML
  • SAP
  • SAP CRM
  • Scheduled Callback
  • Screen Pop
  • ServiceNow
  • Siebel
  • Single pane UX
  • SSO / Single Sign-on
  • Touchpoint
  • Trusted advisor(s)
  • TTS
  • Twilio
  • Twilio API
  • Twilio Flex
  • UCCE
  • UCCX
  • UCM
  • UIP
  • Unified interface
  • VXML
  • WebRTC
  • Workforce Management
  • WxCCE
  • XiPaaS
  • Zendesk
Salesforce
Avaya
Cisco
Oracle
SAP
Microsoft Partner
Aspect
Zendesk
Twilio
ServiceNow
Genesys
Genesys
    • Products
      • DaVinci Inventor
      • DaVinci
      • DaVinci Pricing
      • Cloud Migration
      • ROI Calculator
    • Support
      • Customer Portal
      • Health Status
      • Onboarding
      • Support Info
      • Services
      • Trust & Security
      • Developers
      • Creators Studio
      • Release Notes
    • Company
      • About AMC Technology
      • Careers
      • Internships
      • MVP Program
      • Non-Profits
      • Contact
    • Partners
      • Partner Overview
      • Platform Partners
      • Sales Partners
      • Build Partners
      • App Gallery

Let’s Connect

  • 804-419-8600
  • Talk to a Specialist
  • Join the CX Club
  • info@amctechnology.com
  • Leo

    Hi, I'm Leo!

    Leo

    Want to chat about AMC Technology or DaVinci? I'm here to help!

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