Flow
Automate processes
DaVinci’s flow allows organizations to automate work and circulate information beyond the traditional contact center to create more seamless experiences as they engage with your organization on multiple channels. Utilize IoT data to proactively meet customers and create automated digital workflows that route customers efficiently as you scale your CX strategy.
Great CX Leaders use Process Automation for:
Seamless Multi-Channel Experiences
Meet and guide customers through harmonious interactions through various channels, such as phone calls, emails, live chats and social media. Have customers use automation, like a chat bot, before connecting to a live agent.
Consistent Processes
Enable contact centers to establish consistent processes for handling customer interactions. By defining a standardized workflow, agents can follow a set of steps or guidelines to ensure that every customer interaction is handled in a consistent manner.
Efficient Routing
By mapping out efficient workflows, call centers can eliminate redundant or unnecessary steps, automate certain tasks, and provide agents with clear instructions on how to handle various types of customer interactions.
A Full Interaction Orchestration Platform
Organizations utilize DaVinci™ to integrate existing endpoints that run their contact center to unlock typical CTI features, like screen pop, click-to-dial, and call logging. However, DaVinci is a full platform that can be utilized anywhere customer engagement happens (contact centers, brick-and-mortar, field service, self-service, etc.).
Beyond integrating endpoints, utilize DaVinci’s low-code model to create solutions that address your specific challenges, like automating processes, creating customized human interactions, tracking customer journeys, and more. A future-proof platform that is flexible enough to support every step of transformation.