DaVinci for Five9 & SAP
DaVinci endpoints for Five9 & SAP allow agents to effectively place, receive and transfer interactions with full, real-time access to customer data.
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Combine Multiple Apps in a Best-of-Breed Approach
Increase Flexibility in Agent Experience
Integrate Data From Multiple Applications
Create Tailored Experiences With Minimal Effort
DaVinci for Five9 + SAP Architecture
1. Agent loads DaVinci Framework
2. Framework loads DaVinci Apps based on agent profile
3. DaVinci Apps directly connect to SAP, Five9 & any other custom applications
4. Direct bi-directional communication is enabled between the agent browser and channel/application services
Integration Between Five9 + SAP
Screen Pop
See customer info based on the phone number or IVR data before answering
Click-to-Dial
Turns phone fields in your CRM into clickable links for outbound interactions
Contextual Call Controls
Controls are presented based on call status and/ or your requirements
Customer Screen Transfer
Automatically populates account information when calls are transferred
Enhanced Call Logging
Pre-populated activity logs ensure accurate reporting for smarter business decisions
Omni-Channel
Seamlessly integrate chat, SOS video, social, standard/ custom objects, 3rd party work items & more
Speed Dial
Configurable for internal and external numbers
An Interaction Orchestration Platform
Organizations utilize DaVinci anywhere customer engagement happens (contact centers, brick-and-mortar, field service, self-service, etc.) for better customer and employee experiences. We integrate and support best of breed apps, platforms and tools that empower both standard and custom use cases through a low code model.
Integrate endpoints, orchestrate workflows, track customer journeys and context (& more) in real-time across CCaaS, CRM AI and IOT with DaVinci.
