AMC Technology
CRM and CTI Solutions for Salesforce, Dynamics, ServiceNow, Zendesk, SAP, and Oracle
AMC Technology
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Five9 + SAP

DaVinci for Five9 & SAP 

DaVinci endpoints for Five9 & SAP allow agents to effectively place, receive and transfer interactions with full, real-time access to customer data.

View a quick demo >

Invent Your Ideal Contact Center by Unifying Five9 + SAP With DaVinci

Combine Multiple Apps in a Best-of-Breed Approach

Increase Flexibility in Agent Experience

Integrate Data From Multiple Applications

Create Tailored Experiences With Minimal Effort

DaVinci for Five9 + SAP Architecture

1. Agent loads DaVinci Framework

2. Framework loads DaVinci Apps based on agent profile

3. DaVinci Apps directly connect to SAP, Five9 & any other custom applications

4. Direct bi-directional communication is enabled between the agent browser and channel/application services

Five9 +SAP

Integration Between Five9 + SAP

Five9 + SAP

Screen Pop
See customer info based on the phone number or IVR data before answering

Click-to-Dial
Turns phone fields in your CRM into clickable links for outbound interactions

Contextual Call Controls
Controls are presented based on call status and/ or your requirements

Customer Screen Transfer
Automatically populates account information when calls are transferred

Enhanced Call Logging
Pre-populated activity logs ensure accurate reporting for smarter business decisions

Omni-Channel
Seamlessly integrate chat, SOS video, social, standard/ custom objects, 3rd party work items & more

Speed Dial
Configurable for internal and external numbers

An Interaction Orchestration Platform

Organizations utilize DaVinci anywhere customer engagement happens (contact centers, brick-and-mortar, field service, self-service, etc.) for better customer and employee experiences. We integrate and support best of breed apps, platforms and tools that empower both standard and custom use cases through a low code model.

Integrate endpoints, orchestrate workflows, track customer journeys and context (& more) in real-time across CCaaS, CRM AI and IOT with DaVinci.

Want to see DaVinci in your live environment?

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Genesys
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Let’s Connect

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  • Leo

    Hi, I'm Leo!

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