Invent your ideal contact center by unifying Five9 + Oracle Siebel with DaVinci
Combine Multiple Apps in a Best-of-Breed Approach
Increase Flexibility in Agent Experience
Integrate Data From Multiple Applications
Create Tailored Experiences With Minimal Effort
Empower agents to create magical customer experiences
DaVinci Endpoints for Five9 & Siebel makes your agents’ job simple with features that save time, increase productivity and support personalization
Screenshot of DaVinci Agent for Five9 in Siebel CRM ^
Screen Pop
See customer info based on the phone number or IVR data before answering
Click-to-Dial
Turns phone fields in your CRM into clickable links for outbound interactions
Contextual Call Controls
Controls are presented based on call status and/ or your requirements
Customer Screen Transfer
Automatically populates account information when calls are transferred
Enhanced Call Logging
Pre-populated activity logs ensure accurate reporting for smarter business decisions
Omni-Channel
Seamlessly integrate chat, SOS video, social, standard/ custom objects, 3rd party work items & more
Speed Dial
Configurable for internal and external numbers
An Interaction Orchestration Platform
Organizations utilize DaVinci anywhere customer engagement happens (contact centers, brick-and-mortar, field service, self-service, etc.) for better customer and employee experiences. We integrate and support best of breed apps, platforms and tools that empower both standard and custom use cases through a low code model.
Integrate endpoints, orchestrate workflows, track customer journeys and context (& more) in real-time across CCaaS, CRM AI and IOT with DaVinci.
