For call centers in the Age of COVID, it is critical that companies can continue to provide live voices to assist clients, offer reassurance and uninterrupted support.
Many companies have had to adapt quickly to prevent business continuity failures for employees and clients. This may mean having your call center agents operate remotely, which, in order to be successful, your software must be able to adapt with you.
How Do Companies “Future-Proof” Resources?
When the unexpected occurs, companies that can quickly pivot and adapt to a new normal are the most likely to succeed. This requires careful planning and preparation for your people and the business tools and solutions that support your workforce.
In the latest webinar from AMC Technology, Five Ways to Get the Most out of Your Contact Center, Ashley Etherton, account executive and Paul Martin, solutions engineer walk us through some of the features of the DaVinci Cloud solution that are helping companies not only adapt quickly to prevent business continuity failures, but also enhance their plans going forward.
Our marketing group leader Mariah Mays speaks with Zoran Ivanovic of PFG Australia about how DaVinci has not only allowed their team to continue serving customers, but also helped them introduce new ways to measure the success of their agents.
For more on how DaVinci can help you future-proof your call center, download the DaVinci Datasheet.
Related Blog Posts: