FAQs

DaVinci provides turnkey contact center integration functionality (screen pop, click-to-dial, activity
logging and more) for any contact center environment (on-premise, cloud and hybrid).

Any organization that makes and takes calls.

DaVinci integrates with the following CRM & communication channels with pre-built apps out-of-the-box. Custom applications can also be integrated.

CRM: Microsoft Dynamics (365 & USD), Oracle (CX Sales, CX Service, Siebel), SAP (Sales
Cloud, Service Cloud, and CRM), Salesforce (Classic, Lightning, & BYOT), ServiceNow and
Zendesk.

Communication: Amazon Connect, Alvaria (formerly Aspect) Avaya (AACC, AIC, AES, IP Office
TAPI, ACCS), Cisco (Finesse, UCCE, UCM, UCCX), Five9, Genesys Cloud, Twilio, and Twilio
Flex.

DaVinci can easily plug-and-play out of the box. If you are using a solution not listed above, additional development may need to be completed. DaVinci can still integrate your contact center if you use a mix of on-premise and cloud applications.

DaVinci Agent provides advanced CTI features like screen pop, click-to-dial, contextual call
controls, interaction logging, customer screen transfer and omni-channel. Licenses provide users
with access to a library of integration apps and our cloud-based administration portal, Creators
Studio. If needed, DaVinci Premise Gateway can be added to any plan for an additional cost to
connect on-premise and cloud environments.

DaVinci comes in 2 tiers: DaVinci and DaVinci Inventor. Both provide turnkey advanced contact
center integration (CTI) functionality for any environment. DaVinci Inventor can be customized,
extended or enhanced to meet specific contact center challenges.

Any sized business can use DaVinci, and it can easily scale as your business grows.

DaVinci supports hybrid contact centers by utilizing DaVinci Premise Gateway, contact centers
can connect on-premise and cloud technologies for a hybrid environment.

Yes, DaVinci can be used by agents anywhere in the cloud or by using their organization’s
VPN.

Any browser that is HTML5 compliant can run DaVinci.

Please email us at DaVinci@AMCTechnology.com and we’ll be happy to help!

Yes, you can try out the agent experience by using the DaVinci Simulator App to see incoming activities.

You should receive an email with a booking link for your walk-through with a product specialist. If for some reason you don’t receive the email, please contact us at DaVinci@AMCTechnology.com.

No, no credit card is required for a DaVinci trial.

Our sole focus has been on technology that makes the customer experience better since 1995.

Yes, Oracle CX Sales, Oracle CX Service, Oracle Siebel, SAP CRM & Cloud, Salesforce, ServiceNow, and Zendesk. Visit our developer’s page for more information here.

AMC is constantly improving DaVinci and works on a continuous delivery model. Without impacting
current customer production environments, new releases are available to customers to experience,
test and move to production at their own pace.

The DaVinci Agent user experience is identical for each CRM; however, it is highly configurable to your customer’s specific needs.

DaVinci is deployed on Azure services so there is no single point of failure, we have high availability across the world.