Epic Integration

Improve customer experiences with DaVinci for Epic

Streamline your Healthcare for your patients with DaVinci™ & Epic

Streamline your CX operations and boost productivity with seamless integration between your Epic EHR system and existing phone or CCaaS. Improve patient service by accessing caller information and interaction history from your CRM, enabling agents to provide personalized and methodical support. Get more from your Epic and CCaaS investment by giving employees actionable insights to optimize performance and make data-driven decisions.

Better Patient Experiences

Empower your healthcare team with customer data and history so they can provide personalized and efficient help.

Increase Efficiency

Streamline operations by providing screen pop of patient info, providing a single desktop with tools needed to reduce activity handling time and improved productivity.

Simplify Infrastructure

Consolidate electronic health record system and communication channels management, manage remote work from anywhere, and enhance security compliance.

DaVinci / Interaction Orchestration Platform

A Full Interaction Orchestration Platform

Organizations utilize DaVinci™ to integrate existing endpoints that run their contact center to unlock typical CTI features, like screen pop, click-to-dial, and call logging. However, DaVinci is a full platform that can be utilized anywhere customer engagement happens (contact centers, brick-and-mortar, field service, self-service, etc.).

Beyond integrating endpoints, utilize DaVinci’s low-code model to create solutions that address your specific challenges, like automating processes, creating customized human interactions, tracking customer journeys, and more. A future-proof platform that is flexible enough to support every step of transformation.

CCaaS Phone Controls Embedded within Epic

Epic Fve9 Integration
Davinci integrations

Plug & play any combination of CRM & communication channels:

CRM: Epic, Microsoft Dynamics, Oracle CX Sales, Oracle CX Service, Oracle Siebel, SAP Sales Cloud, SAP CRM, Salesforce, Salesforce Service Cloud Voice, ServiceNow, Zendesk

Communication: Amazon Connect, Alvaria, Avaya, Cisco, Five 9, Genesys Cloud, Microsoft Teams, NICE CXone, RingCentral, Twilio, Twilio Flex

Supported Epic Solutions

-DaVinci supports the latest version of Epic

Resources

DaVinci pricing

Access the most up-to-date DaVinci pricing HERE.

DaVinci Datasheets

Find out how AMC Technology & Epic work together in this downloadable guide.

CX Testimonials

See what customers are saying about DaVinci