Streamline your Healthcare for your patients with DaVinci™ & Epic
Streamline your CX operations and boost productivity with seamless integration between your Epic EHR system and existing phone or CCaaS. Improve patient service by accessing caller information and interaction history from your CRM, enabling agents to provide personalized and methodical support. Get more from your Epic and CCaaS investment by giving employees actionable insights to optimize performance and make data-driven decisions.
Better Patient Experiences
Empower your healthcare team with customer data and history so they can provide personalized and efficient help.
Streamline operations by providing screen pop of patient info, providing a single desktop with tools needed to reduce activity handling time and improved productivity.
Consolidate electronic health record system and communication channels management, manage remote work from anywhere, and enhance security compliance.
A Full Interaction Orchestration Platform
Organizations utilize DaVinci™ to integrate existing endpoints that run their contact center to unlock typical CTI features, like screen pop, click-to-dial, and call logging. However, DaVinci is a full platform that can be utilized anywhere customer engagement happens (contact centers, brick-and-mortar, field service, self-service, etc.).
Beyond integrating endpoints, utilize DaVinci’s low-code model to create solutions that address your specific challenges, like automating processes, creating customized human interactions, tracking customer journeys, and more. A future-proof platform that is flexible enough to support every step of transformation.
CCaaS Phone Controls Embedded within Epic
Plug & play any combination of CRM & communication channels:
CRM: Epic, Microsoft Dynamics, Oracle CX Sales, Oracle CX Service, Oracle Siebel, SAP Sales Cloud, SAP CRM, Salesforce, Salesforce Service Cloud Voice, ServiceNow, Zendesk
Communication: Amazon Connect, Alvaria, Avaya, Cisco, Five 9, Genesys Cloud, Microsoft Teams, RingCentral, Twilio, Twilio Flex