DaVinci | AMC Technology

Invent Your Ideal Contact Center with DaVinci

DaVinci offers a powerful platform, solutions and tools that improve contact center efficiency

Build Once. Leverage Many.

With our integration platform as a service, once you’ve built your platform, you can leverage it for multiple apps.

Get Best of Breed & Omni-Channel

Any stand alone channels come together in one UI to become a multi-channel experience.

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Discover Limitless Functionality

The open framework of DaVinci allows you to publish your own apps and extend functionality.

Get the solution your contact center needs today, and in the future

DaVinci is the industry’s first and only integration platform as a service (iPaaS) Contact Center platform with pre-built apps for CRM/CSM integration. DaVinci’s open framework allows you to quickly choose and configure the channel apps needed to run a fully integrated Contact Center in the cloud, on-premise, or in a hybrid environment. You can also create your own custom apps with DaVinci API’s. Enabled Apps share data and events, and empower your contact center agents to support customers on their preferred channels.

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A full, customizable contact center solution

Each DaVinci license gives you access to a variety of tools that are configurable to your business needs

DaVinci Platform

The industry’s first and only iPaaS contact center platform with pre-built apps (and ability to build your own) for integrating CRM and CSM platforms with today’s best of breed communication channels.

DaVinci Agent

This easy-to-use toolbar (soft phone) sits within whatever CRM you’re using and provides advanced contact center (CTI) features like screen pop, click-to-dial, reporting and more.

DaVinci Creators Studio

Our web-based portal with role-based functionality makes it easy for contact center administrators to browse, add and configure available apps and add users.

DaVinci Premise Gateway

Connects on-premise telephony to the DaVinci Platform and gives AMC the ability to provide true hybrid contact center environments.

Features that Apply Across the Platform

In addition to the feature specific to DaVinci Agent, there are a number of benefits provided regardless of the CRM or communication channels you use

Agent Presence

With integrated real-time availability of agent presence, employees can instantly locate and conference in available product experts as well as identify who other agents are busy. Agents can share information with other agents involved in a call to provide additional context about customer transactions upon a call transfer. They can avoid blind transfers and callbacks, and resolve customer inquiries in a single transaction.

Single Sign-On (SSO)

Lets users access authorized network resources with one login. You validate usernames and passwords against your corporate Identify Provider or other client app rather than DaVinci managing separate passwords for each resource.

Speed Dial

Speed dial allows admins to configure speed dial for agents’ commonly dialed numbers for easy and direct calling.

Ready to see it in your environment?