AMC Technology
CRM and CTI Solutions for Salesforce, Dynamics, ServiceNow, Zendesk, SAP, and Oracle
AMC Technology
  • Products
    • DaVinci
    • Interaction Orchestration Platform
    • Integrate endpoints
    • Move to the cloud
    • Who do we help & why?
    • Pricing
    • See App Gallery
  • Integrations
    • CRM
      • Microsoft Dynamics
      • Oracle CX Sales
      • Oracle CX Service
      • Oracle Siebel
      • SAP CRM
      • SAP Sales Cloud
      • SAP Service Cloud
      • Salesforce
      • ServiceNow
      • Zendesk
    • Communication
      • Amazon Connect
      • Aspect
      • Avaya
      • Cisco
      • Five9
      • Genesys Cloud
      • Twilio
      • Twilio Flex
  • Resources
      • Resource Library – Datasheet, Videos, Guides
      • Case Studies – What DaVinci success looks like
      • Videos ↗ – Demos & more on YouTube
      • Blog – Industry best practices, helpful knowledge
      • Developers – API library, guides
      • News & Events – Press releases, webinars/ tradeshows
  • Free Trial

Enterprise Contact Center Interaction Orchestration Platform | DaVinci

Enterprise Interaction Orchestration Platform for an Enterprise Contact Center with DaVinci

Delight customers with a fully customized contact center

Unify the CX apps you need to increase efficiency and drive growth

Free Trial →

Talk with a Product Specialist  →

Completely customizable

Go beyond the box – DaVinci’s Interaction Orchestration Platform platform is designed to be extended, enhanced or customized quickly for each and every customer use case needed. 

Own the UI

Have complete control to customize or add new functionality of your solution as it rolls out to different end-users.

Connect with any app

DaVinci  works with any communication channel, so you’re not limited to using a single, and often costly, communication infrastructure. Plus, you can connect custom apps, too.

What can you do with a customized contact center?

Real customers enhanced DaVinci to make their contact center work in these scenarios:

Secure payment integration for tolling company
Integration between Twilio and SAP CRM that allows toll company to submit credit card information that meets Payment Card Industry Data Security Standard (PCI DSS). A custom created DaVinci form was created for users to input credit card information through Twilio and bring the authorization to SAP CRM.

Custom built app extends DaVinci functionality
A well-known credit card company built a custom app for its sales assisted users that allows them to edit past call activities using a more custom UI, display business translation with more meaningful data to agents and match click-to-dial on all past entities, not just associated account due to the open framework DaVinci provides.

Hybrid environment
Integration between cloud and premise applications that comply with both GDPR and PII regulations helped a medical information contact center that targets clinical research organizations. Intelligent caller data is automatically cross-referenced to known customer data on the first ring, which allows clinical research organizations serving multiple clients to identify company, product and customer details in multi-tenant environments.

Incorporating 3rd party solution into agent UI
A third party chatbot was incorporating into the agent experience to augment the data presented when a call comes in. The chatbot works with any of the telephony apps DaVinci supports.

Go beyond fixed feature

DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + Interaction Orchestration Platform built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.

App Gallery

App Gallery is your one-stop shop to find the apps you need for a connected contact center. Browse apps, leave reviews and add apps directly to your Creators Studio account, AMC’s web-based administration portal. 

Five9

See All Apps →

“DaVinci has saved us so much time from an efficiency standpoint, and hard dollars as well. We were going to four to five systems to authenticate the customers, now, all of this information comes in from a screen pop, eliminating the extra effort.”

Connie Romay, Senior Vice President of Retail Deliverable & Innovation Manager

Let’s start creating your ideal contact center

GO TO PRICING PAGE →

Talk to a Specialist →

Salesforce
Avaya
Cisco
Oracle
SAP
Microsoft Partner
Aspect
Zendesk
Twilio
ServiceNow
Genesys
Genesys
    • Products
      • DaVinci Inventor
      • DaVinci
      • DaVinci Pricing
      • Cloud Migration
      • ROI Calculator
    • Support
      • Customer Portal
      • Health Status
      • Onboarding
      • Support Info
      • Services
      • Trust & Security
      • Developers
      • Creators Studio
      • Release Notes
    • Company
      • About AMC Technology
      • Careers
      • Internships
      • MVP Program
      • Non-Profits
      • Contact
    • Partners
      • Partner Overview
      • Platform Partners
      • Sales Partners
      • Build Partners
      • App Gallery

Let’s Connect

  • 804-419-8600
  • Talk to a Specialist
  • Join the CX Club
  • info@amctechnology.com
  • Leo

    Hi, I'm Leo!

    Leo

    Want to chat about AMC Technology or DaVinci? I'm here to help!

    chat

    Copyright © 1998-2023 AMC Technology, LLC. All Rights Reserved | Terms of Use | Privacy Policy

    Your Cookie Options
    We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept All”, you consent to the use of ALL the cookies. However, you may visit "Cookie Settings" to provide a controlled consent.
    Cookie SettingsAccept All
    Manage consent

    Privacy Overview

    This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
    Necessary
    Always Enabled
    Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
    CookieDurationDescription
    cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
    cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
    cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
    cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
    cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
    viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
    Functional
    Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
    Performance
    Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
    Analytics
    Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
    Advertisement
    Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
    Others
    Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
    SAVE & ACCEPT