An infinitely flexible integration solution for contact centers

Leverage DaVinci’s open architecture to create the the integration visions of your dreams, or plug and play out of the box. The choice is yours.

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DaVinci™, an XiPaaS for Contact Centers

It’s not fixed feature, it’s open architecture.

DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + XiPaaS (Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.

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Take Control of Your Contact Center

Have total control of the agent’s UI

Complete control to customize or add new functionality of your solution as it rolls out to different end-users.

Migrate communication channels quickly

Mix and match the channels that run your contact center with a simple config change

Integrate to any communication channel

DaVinci workspace works with ANY communication channel, so you’re not limited to using a single, and often costly, communication infrastructure

Get Advanced CTI Features

Integrating your contact center with DaVinci gives end users an embedded CRM with features like screen pop, click-to-dial, quick create notes and more

Extend the functionality of any CRM or communication channel

DaVinci’s platform is the only one designed to work with any communication or CRM application and be modified quickly for each and every customer use case needed

Get the benefits of a workspace solution, embedded

Get the benefits of a custom designed UI that can still be embedded directly into the CRM your agents are familiar with

“This enhancement has been a critical component to understanding and increasing lead conversion. Additionally, sales has more real-time and accurate call data, offering opportunities to impact today’s performance. It has been an effective tool to optimize agent and lead performance.”

Colleen Oliverio, Director of Strategic Alliances

Powerful out of the Box

Plug it in and get an extensive library of pre-built integration apps to leading contact center providers with advanced CTI features

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Expand Beyond the Box

Our open architecture and APIs gives you the ability to build your vision with new or enhanced functionality without the stress of new development

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A full, customizable contact center integration solution

Each DaVinci license gives you access to a variety of tools that are configurable to your business needs

DaVinci Platform

The industry’s first and only XiPaaS contact center platform with pre-built apps (and ability to build your own) for integrating CRM and CSM platforms with today’s best of breed communication channels.

DaVinci Agent

This easy-to-use toolbar (soft phone) sits within whatever CRM you’re using and provides advanced contact center (CTI) features like screen pop, click-to-dial, reporting and more.

DaVinci Creators Studio

Our web-based portal with role-based functionality makes it easy for contact center administrators to browse, add and configure available apps and add users.