Unify the CX apps you need to increase efficiency and drive growth
Key Features
Completely customizable
DaVinci’s Interaction Orchestration Platform platform is designed to be extended, enhanced or customized quickly for each and every customer use case needed.
Own the UI
Have complete control to customize or add new functionality to your solution as it rolls out to different end-users.
Connect with any app
DaVinci works with any communication channel and can connect custom apps, so you’re not limited to using a single communication infrastructure.
A Full Interaction Orchestration Platform
Organizations utilize DaVinci™ to integrate existing endpoints that run their contact center to unlock typical CTI features, like screen pop, click-to-dial, and call logging. However, DaVinci is a full platform that can be utilized anywhere customer engagement happens (contact centers, brick-and-mortar, field service, self-service, etc.).
Beyond integrating endpoints, utilize DaVinci’s low-code model to create solutions that address your specific challenges, like automating processes, creating customized human interactions, tracking customer journeys, and more. A future-proof platform that is flexible enough to support every step of transformation.
What can you do with a customized contact center?
Real customers enhanced DaVinci to make their contact center work in these scenarios: (Check out a DaVinci agent experience tour HERE)
Secure payment integration for the tolling company
Integration between Twilio and SAP CRM that allows toll companies to submit credit card information that meets Payment Card Industry Data Security Standard (PCI DSS). A custom-created DaVinci form was created for users to input credit card information through Twilio and bring the authorization to SAP CRM.
The custom-built app extends DaVinci functionality
A well-known credit card company built a custom app for its sales-assisted users that allows them to edit past call activities using a more custom UI, display business translation with more meaningful data to agents and match click-to-dial on all past entities, not just associated accounts due to the open framework DaVinci provides.
Hybrid environment
Integration between cloud and premise applications that comply with both GDPR and PII regulations helped a medical information contact center that targets clinical research organizations. Intelligent caller data is automatically cross-referenced to known customer data on the first ring, which allows clinical research organizations serving multiple clients to identify company, product, and customer details in multi-tenant environments.
Incorporating 3rd party solutions into agent UI
A third-party chatbot was incorporated into the agent experience to augment the data presented when a call comes in. The chatbot works with any of the telephony apps DaVinci supports.
Go Beyond Fixed Features
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + Interaction Orchestration Platform built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap.
Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial, and more, but future-proof your contact center so you can expand and integrate how and when you want.
App Gallery
App Gallery is your one-stop shop to find the apps you need for a connected contact center. Browse apps, leave reviews, and add apps directly to your Creators Studio account, AMC’s web-based administration portal.
How do we work together?
1. Get started with a free trial
After submitting the free trial form, you’ll receive an email with credentials and instructions for Creators Studio to get started. Here you can quickly set-up your profile to see the agent experience in your live environment, or utilize our simulator app if you’d prefer not to connect your telephony.
2. Enjoy your trial independently, or with an AMC Product Specialist
If you’d like assistance, book a quick walkthrough to help set-up your trial or get your questions answered. Or, work independently with resources available to you.
3. All aboard? Onboarding is next.
Purchase the DaVinci license bundles that work for your team’s needs and schedule your onboarding with an AMC specialist.
4. Achieve continued growth
Enjoy a dedicated customer success team to support you when you need it as your CX strategies and transformation goals change and grow.
“DaVinci has saved us so much time from an efficiency standpoint, and hard dollars as well. We were going to four to five systems to authenticate the customers, now, all of this information comes in from a screen pop, eliminating the extra effort.”
Connie Romay
Senior Vice President of Retail