Close More Deals Together

Discover how DaVinci for Salesforce Service Cloud Voice can enhance customer experiences
Davinci for SCV

How We Can Help You

Sales Leader

Sales Leader

Equip your agents with the essential tools for enhanced productivity and empower yourself with actionable data to mentor your team effectively

It Leader

IT Leader

As an IT leader, you are always looking for ways to streamline your organization’s technology and communication systems.

Solution Architect

Solution Architect

As a solution architect, you connect business needs with tech solutions while maintaining data security.

Challenges DaVinci solves with Salesforce Service Cloud Voice

Streamline Omni-Channel
Operations

Access productivity tools and AI capabilities within the Service Cloud Console, consolidating all voice and digital communication channels into a single location.

Fill Integration Gaps for
Premise Phone Systems

Integrate Service Cloud Voice with premise (Avaya, Cisco, Alvaria, etc.) and/or CCaaS phone systems for embedded call controls within Service Cloud Voice.

Transform with Transcription
& Next Best Actions

Transcription service compatibility connected with advanced AI functionality from Salesforce Einstein provides you with interactions tailored from your data and generated with AI for intent, Next Best Actions and Recommendations for call wrap-ups.

Best Practice Features for DaVinci Service Cloud Voice Integration

Services: DaVinci

Supports both open CTI and service Cloud Voice

Real-Time Transcription Services

Einstein Next Best Action

Omni Routing

Advanced Screen Pop

Contextual Call Controls

Single Pane of Glass Agent Experience

Orchestration Capabilities: DaVinci

Extend Functionality, Add New Features & Integrate With Internal Systems

Streamline Agent Experience Without Extensive Development

Increase Business Efficiency Through Improved Customer Interactions

Davinci for SCV
Application Engineering Manager

Alan Cooper

“As a community bank with a large customer service center, improving our customer experience is a continuing effort. Adding the DaVinci product to our customer case management systems has enabled us to reduce call handle time by reducing the time to authenticate customers. Davinci was easy to integrate into our Cisco and Salesforce environment. The implementation and support teams were professional and easy to work with. Davinci was easy to customize to the needs of our Customer Service teams. I would recommend Davinci to other customer service centers looking to streamline their call handle process. Your agents will thank you!”

Liked the sneak peek? Take the full tour of DaVinci.

Voted #1 by our Valued Customers

CCBA Logo
Continental
PPG
Home Depot
Maui Jim
Princess Cruises
BASF
CPS Energy
Ameris Bank
Carnival
Schweppes
Hyundai Capital

See DaVinci in Action

Ready to elevate your contact center technology and optimize your operations?

Resources

DaVinci Datasheets

Find out what features are available for DaVinci for SCV in this downloadable guide.

CX Testimonials

See what customers are saying about DaVinci

DaVinci Datasheets

Find out how AMC Technology & Salesforce Service Cloud Voice work together in this downloadable guide.