Cloud, On-Premise or Hybrid Contact Center (CTI) Integration with DaVinci Endpoints
Increase efficiency with a unified environment
Endpoints are commonly used within a contact center to increase agent efficiency and improve customer experiences by choosing from our library of pre-built applications for leading CRM and communication platforms (CCaaS, premise telephony, etc.) or even homegrown applications to unlock capabilities like screen pop, click-to-dial, call activity and more. These services can be used across a variety of services like mobile, desktop and tables.
Flexible Environment
DaVinci Endpoints is perfect for organizations who have cloud, premise or a hybrid environment and are looking for support to install and maintain integration apps
Powerful turnkey CTI
Integrating your contact center with DaVinci Endpoints gives users features like screen pop, click-to-dial, call notes, enhanced activity logging and more
Compliant & secure
DaVinci Endpoints doesn’t process or maintain any customer information in the cloud and follows secure communication protocols (HTTPS/SSL and AES-256)
Empower agents to create magical customer experiences
DaVinci Endpoints makes your agents’ job simple with computer telephony integration features that save time, increase productivity and support personalization
Screen Pop
See customer info based on the phone number or IVR data before answering
Click-to-Dial
Turns phone fields in your CRM into clickable links for outbound interactions
Contextual Call Controls
Controls are presented based on call status and/ or your requirements
Customer Screen Transfer
Automatically populates account information when calls are transferred
Enhanced Call Logging
Pre-populated activity logs ensure accurate reporting for smarter business decisions
Omni-Channel
Seamlessly integrate chat, SOS video, social, standard/ custom objects, 3rd party work items & more
Speed Dial
Configurable for internal and external numbers
Interaction Notes with Shortcut Buttons
Add call notes within the toolbar and use configurable shortcut buttons for commonly noted items
DaVinci Endpoints gives organizations support for a variety of environments
Example snapshot of DaVinci Endpoints customer needs:
- Turnkey point-to-point integration of their applications, with support from AMC
- Complex environment (hybrid, on-premise, etc.) of applications needing integrating
- Support for adding pre-built DaVinci Endpoints advanced feature applications in Creators Studio
- On-premise business phone system needing integration to cloud CRM
App Gallery
App Gallery is your one-stop shop to find the apps you need for a connected contact center. Browse apps, leave reviews and add apps directly to your Creators Studio account, AMC’s web-based administration portal.
“DaVinci has saved us so much time from an efficiency standpoint, and hard dollars as well. We were going to four to five systems to authenticate the customers, now, all of this information comes in from a screen pop, eliminating the extra effort.”
Connie Romay, Senior Vice President of Retail Deliverable & Innovation Manager
