Cloud Contact Center (CTI) Integration for small businesses with DaVinci Apprentice
Get your cloud contact center up and running quickly
DaVinci Apprentice is a turnkey CTI solution for cloud contact centers that can be easily installed and maintained. Get contact center functionality that fits your business and allows agents to work from anywhere.
Easy to administer
Apprentice is the simplest AMC product to implement and maintain, but is easily scalable without the use of premise servers
Powerful turnkey CTI
Integrating your contact center with DaVinci gives users features like screen pop, click-to-dial, call notes, enhanced activity logging and more
Deploy yourself, or with a friend
Apprentice has the easiest installation process of the DaVinci products, but we’re here to help if needed. Jump right in with month-to-month billing!
Empower agents to create magical customer experiences
DaVinci Apprentice makes your agents’ job simple with computer telephony integration features that save time, increase productivity and support personalization
Screen Pop
See customer info based on the phone number or IVR data before answering
Click-to-Dial
Turns phone fields in your CRM into clickable links for outbound interactions
Contextual Call Controls
Controls are presented based on call status and/ or your requirements
Customer Screen Transfer
Automatically populates account information when calls are transferred
Enhanced Call Logging
Pre-populated activity logs ensure accurate reporting for smarter business decisions
Omni-Channel
Seamlessly integrate chat, SOS video, social, standard/ custom objects, 3rd party work items & more
Speed Dial
Configurable for internal and external numbers
Interaction Notes with Shortcut Buttons
Add call notes within the toolbar and use configurable shortcut buttons for commonly noted items
App Gallery
App Gallery is your one-stop shop to find the apps you need for a connected contact center. Browse apps, leave reviews and add apps directly to your Creators Studio account, AMC’s web-based administration portal.
How does Apprentice compare to other DaVinci products?
AMC offers 3 DaVinci products, find which one fits your needs:
APPRENTICE | EXPLORER | INVENTOR | |
Small | Medium | Enterprise | |
Cloud | Cloud, Premise or Hybrid | Cloud, Premise or Hybrid | |
Turnkey CTI | Turnkey CTI | Fully customize, enhance or extend | |
Forum | Forum, Standard | Forum, Standard, Developer | |
Easy | Medium | Hard | |
“DaVinci has saved us so much time from an efficiency standpoint, and hard dollars as well. We were going to four to five systems to authenticate the customers, now, all of this information comes in from a screen pop, eliminating the extra effort.”
Connie Romay, Senior Vice President of Retail Deliverable & Innovation Manager
