Data Management

DaVinci’s platform gives organizations the commitment to safeguarding customer information.

By centralizing and storing all customer data exclusively within the DaVinci applications, it establishes a secure foundation for AI training while ensuring data integrity remains within the confines of your business environment.

Customer Data Security

Day 1 Data Protection

Protect data infrastructure as all data access and processing is contained within the user’s browser and stays in your business applications. 

Unified Data Access

Consolidate and share business and technical data like customer information and events with DaVinci apps.

Interaction Data for Analytics & AI

Train AI models with interaction data processed by DaVinci within your business applications for AI like predictive & sentiment analysis, chatbots, etc. 

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FAQ

No, DaVinci does not process or store any end-customer information, only the configurations for profiles and user accounts. Everything is handled outside of DaVinci, within the CRM or the agent browser session, so it never leaves the enterprise.

AMC Technology’s DaVinci is certified Level 1 by the Cloud Security Alliance’s Security Trust Assurance and Risk (STAR), the industry’s most powerful program for security assurance in the cloud.

No, rest assured your data will remain within your organization if you decide to use it to train an internal LLM for AI.

DaVinci is designed to provide our customers with the capabilities they need to comply with General Data Protection Regulation (GDPR). AMC does not collect any specific customer Personal Identifying Information (PII) and any data that passes through our system is encrypted in transit.

Please visit https://www.amctechnology.com/security for more information about DaVinci’s security.

Book a demo with one of our solutions architects or start a guided trial to see it in your environment.

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