Common CTI Problems
DaVinci Solves

Aligning telephony systems and CRM software can be challenging due to compatibility, potentially causing data gaps and integration disruptions with system changes. With DaVinci's low-code and exposed endpoints, easily link your CRM to telephony. Seamlessly integrate call center with in-house apps for efficient workflows, improving customer service and agent productivity.

Integrating telephony with computer systems risks customer data exposure without proper security. Adhering to data protection regulations is vital to avoid breaches and privacy violations. DaVinci simplifies customer identity confirmation through biometric authentication and secure logins. This streamlines agent workflows, eliminating the requirement for multiple CRM systems and ultimately enhancing customer satisfaction.

Maintaining accurate data between telephony and computer systems is tough, causing confusion and misinformation. Inconsistent synchronization leads to errors and customer frustration during interactions. DaVinci's seamless integration with CRM enables transformative reporting. It turns raw data into actionable insights, revealing customer profiles, behavior, and preferences.

Slow response times or delays in call handling and data retrieval can impact customer experience and employee efficiency.
High latency between systems can lead to mismatched information during live interactions, causing misunderstandings. DaVinci's click-to-dial alleviates call delays and initiates a faster response time for a better customer experience. Agents can make calls from their screens, cutting errors and saving time. It also automates dialing by turning CRM phone numbers into clickable links for a faster response time.