Continental Tire

Continental is the world’s 4th largest tire manufacturer with 178,000 employees in 49 countries specializing in tires, brake systems, automotive safety.

Continental Tire was experiencing several challenges with calls being mis-routed resulting in wrong product deliveries and overall errors in data entry. After purchasing Contact Canvas 10 years ago, the company has decreased call handling time and the number of mistakes in their centers, which hosts an average call volume of 27,500 calls per month. “When your business and customer interaction requires improvement and you want motivated agents, a CTI integration is a step into the right direction. AMC is an experienced vendor, offering a solution that perfectly fits into your business needs for years,” said Melanie Albrecht, Director of Network and Telecommunications for Continental Tire.