Event driven architecture focuses on the production, detection, consumption, and reaction to events. It is particularly useful for real-time data processing and analytics. This is helpful in providing proactive customer care for customers that is triggered on events in CRM and increasing the scalability and extensibility to the applications.
Business Use Cases
Made to tackle specific business challenges head-on, orchestrate specific use cases for better customer experience management in lead generation, order fulfilment, customer support, appointment scheduling and more.
UI Layout Management
Have deep control to tailor agent UI to match their unique workflow preferences and optimize productivity.
Artificial Inteligence
The DaVinci Toolkit powers AI-driven customer interactions by capturing, transcribing, and integrating call data in real time. DaVinci Media Gateway processes audio, DaVinci Cloud Transcribe converts it to text, and DaVinci Enterprise Gateway syncs the data with CRM systems. These flexible tools work independently or together, turning raw interactions into actionable AI insights.
Experience Builder
DaVinci’s event driven architecture and enterprise application framework along with the largest collection of pre-built apps for leading CRM and contact center solutions gives CX leaders and solution architects complete control of the user experience.
Event Driven Architecture
Real-Time Responsiveness
Use events to trigger and communicate the contextual state and data between decoupled services to provide better proactive customer service.
Decoupled Services
Take advantage of a platform that is scalable, resilient and extensible because it decouples producers and consumers of events.
Streamlined Data Flow
Ensure consistency among apps with a reliable event broker to handle high volume and velocity of events and configure consumer apps as a chained workflow.
Enterprise Application Framework
Enterprise Application Framework DaVinci’s comprehensive tech stack provides a platform, library of pre-built applications to leading customer experience applications, and the ability for organizations to build their own custom applications. Organizations can build apps with their engineers to solve specific challenges or utilize Microsoft’s Low Code No Code Power Platform.
Pre-Built Apps
Integrate leading contact center applications with out-of-the-box DaVinci apps for most major CCaaS, telephony, and CRM systems.
Low Code/No Code
Drag-and-drop to deploy custom apps and user interfaces or trigger workflows through Microsoft’s low code/ no code platform with power apps & power automate.
Custom Toolkit
Build DaVinci toolkit to accommodate custom use cases that can share data and events with other DaVinci apps and generate data for analytics and AI training.
FAQs
Event Driven Architecture contributes to scalability and extensibility by decoupling producers and consumers of events. This allows for a more flexible and adaptable system architecture that can easily accommodate changes and growth.
Bring to the table win-win survival strategies to ensure proactive domination. At the end of the day, going forward, a new normal that has evolved from generation X is on the runway heading towards a streamlined cloud solution. User generated content in real-time will have multiple touchpoints for offshoring.
Capitalize on low hanging fruit to identify a ballpark value added activity to beta test. Override the digital divide with additional clickthroughs from DevOps. Nanotechnology immersion along the information highway will close the loop on focusing solely on the bottom line.
The facilitated flow, supported by a reliable event broker, manages events’ high volume and velocity, ensuring a synchronized and reliable data flow across the entire system.
Decoupled Services, facilitated by DaVinci’s Event-Driven Architecture, enhance the scalability and resilience of your contact center by allowing independent scaling of services, isolating faults to prevent system-wide failures, and providing flexibility to adapt to changing workloads.
Custom DaVinci Apps generate valuable data that can be used for analytics and artificial intelligence (AI) training. The data generated by these applications can provide insights into contact center operations, customer interactions, and other relevant metrics, enhancing the overall intelligence of the system.
DaVinci Apps are designed for scalability, allowing organizations to adapt to changing requirements by adding resources as needed. Additionally, DaVinci ensures seamless integration with existing contact center infrastructure, including databases, CRM platforms, and telephony systems.
You can find success stories from various industries, such as finance, healthcare, and retail, here. Explore the blog to discover specific details about how organizations in these industries have leveraged DaVinci’s pre-built applications for positive outcomes in their contact center operations.
Want to see DaVinci in Action?
Start a POT to connect your applications in your environment or explore our simulator application.
Deployment Framework
DaVinci simplifies and accelerates deployments of interaction management solutions through the following infrastructure services; identity and access management, and data management with day 1 data protection.
Identity & Access Management
IAM is a framework of business processes, policies, and technologies that facilitates the management of electronic or digital identities. With IAM, organizations can control user access to critical information within their systems.
User Management
Manage users across multiple apps & integrations for easier onboarding and offboarding.
Profile Management
Organize users into functional areas and give customized configurations, including the ability to have multiple profiles for various work purposes.
SSO/ IDP Authentication
Utilize SSO, widely adopted IAM solutions (OKTA, Azure Active Directory, etc.) for identity management or REST APIs to manage configurations.
Data Management
DaVinci’s platform gives organizations the commitment to safeguarding customer information.
By centralizing and storing all customer data exclusively within the DaVinci applications, it establishes a secure foundation for AI training while ensuring data integrity remains within the confines of your business environment.
Day 1 Data Protection
Protect data infrastructure as all data access and processing is contained within the user’s browser and stays in your business applications.
Unified Data Access
Consolidate and share business and technical data like customer information and events with DaVinci apps.
Interaction Data for Analytics & AI
Train AI models with interaction data processed by DaVinci within your business applications for AI like predictive & sentiment analysis, chatbots, etc.
FAQs
IAM typically involves user authentication, authorization, and management of user identities. It includes processes for onboarding, offboarding, and role-based access control.
IAM helps prevent unauthorized access by implementing strong authentication measures, enforcing least privilege access, and monitoring and auditing user activities.
Yes, users can have multiple profiles in DaVinci for different lines of business or varying work priorities throughout the day, providing flexibility and customization to their user experience.
DaVinci’s SSO enhances security by streamlining user authentication, reducing the need for multiple sets of credentials, and ensuring that users are authenticated for all applications they have been granted access.
DaVinci’s Event-Driven Architecture (EDA) implementation enhances the real-time responsiveness of our contact center by efficiently processing events. With the support of DaVinci, we can quickly and effectively address customer needs and events, ensuring a prompt and tailored response within the contact center.
Please visit https://www.amctechnology.com/security for more information about DaVinci’s security.
DaVinci is designed to provide our customers with the capabilities they need to comply with General Data Protection Regulation (GDPR). AMC does not collect any specific customer Personal Identifying Information (PII) and any data that passes through our system is encrypted in transit.
No, rest assured your data will remain within your organization if you decide to use it to train an internal LLM for AI.
AMC Technology’s DaVinci is certified Level 2 by the Cloud Security Alliance’s Security Trust Assurance and Risk (STAR), the industry’s most powerful program for security assurance in the cloud.
No, DaVinci does not process or store any end-customer information, only the configurations for profiles and user accounts. Everything is handled outside of DaVinci, within the CRM or the agent browser session, so it never leaves the enterprise.
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