Contact Canvas helps contact centers handle customer interactions more efficiently by saving time, reducing errors and increasing the accuracy of activity reporting. Contact Canvas is compatible with Avaya Aura Communication Manager 6.3, Avaya Aura Application Enablement Services 6.3 and Avaya Aura Contact Center 6.4.
Richmond, VA – July 28, 2015
AMC Technology, a leading integrator of contact center and CRM applications, today announced that its Contact Canvas platform is compliant with key Contact Center solutions from Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance.
Contact Canvas helps businesses by delivering calls to the right agent, automating processes to reduce keystrokes, and increasing agent efficiency. The application interworks with many CRM vendors including Microsoft Dynamics, Salesforce, SAP, Oracle Right Now, Oracle PeopleSoft, Oracle Siebel and Desk.com, enabling contact centers using a variety of telecommunication vendor solutions, including the Avaya Aura Platform Suite. Contact Canvas is now compliance-tested by Avaya for compatibility with Avaya Aura Communication Manager 6.3, Avaya Aura Application Enablement Services 6.3 and Avaya Aura Contact Center 6.4.
AMC Technology is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, AMC Technology is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
“With this compliance testing, AMC demonstrates its continued commitment to providing Avaya customers with proven CRM integration solutions that raise the bar for superior customer service. Customers can be confident in the knowledge that they can successfully and seamlessly deploy this solution in their Avaya contact center.”
— Aimee Stinson, Director of Strategic Alliances, AMC Technology
“Avaya is committed to delivering a comprehensive portfolio of solutions that enable our customers to improve their business outcomes as well as their contact center experience. By successfully completing compliance testing, AMC demonstrates its continued commitment to seamless integration with Avaya products.”
— Eric Rossman, Vice President, Developer Relations, Avaya