Company | AMC Technology

Our Promise:

AMC Technology is committed to providing integration solutions for dynamic organizations that seek contact center efficiency and high customer satisfaction.

Our History

Computer telephony integration (CTI) was once a complex endeavor. Many companies found consulting those seeking the benefits of “screen pop” and embedded softphone controls lucrative. Projects were expensive and very time consuming; however, solutions were frequently unstable and the ongoing maintenance, a challenge.

In 1995 Anthony Uliano started AMC Technology, because he thought there had to be a better way. Working as a technical consultant for a large customer, implementing SAP, Anthony was consulted on a risky part of the project and asked to make an assessment. The customer’s call center was trying to implement IMA Edge, one of several CTI companies of the day, with SAP. The project had already taken months, was way over budget, and consistently crashed the system. Over the course of a couple of weekends and late nights, a solution was architected and built that was far more modular and stable, and provided even tighter integration with SAP.

SAP AG took note of the solution and within a few months Anthony had an agreement with SAP to ship their solution to every single one of their customers. From that moment on, AMC Technology was in the CTI product business.

Who we are today

AMC Technology is a global leader in contact center and CRM integration with a vision for improving the customer experience through increased agent efficiency and personalization capabilities. Founded in 1995, AMC Technology leads the market in providing contact center integration expertise and best practices. AMC powers contact centers and customer interactions for companies around the globe through its certiﬁed platform – Contact Canvas™ and unparalleled expertise. AMC products are certiﬁed by technology partners and allows businesses to more effectively manage all types of customer relationships while delivering superior levels of customer service and improving productivity.

Giving Back

At AMC Technology, we believe in being generous with our time, knowledge, and expertise. We want to be helpful to the communities we serve (locally and globally) as much as we are to our clients. We take an active interest in our community, following a philosophy that success and growth are closely tied to the people, organizations and businesses with whom we are neighbors. As we’ve grown, we’ve looked for ways to support our community. Working to support the health and well-being of others is rewarding on a personal level for our employees, in addition to further defining “giving back” as a point of pride within AMC Technology’s corporate values. We are active in several professional/industry associations and we devote time and resources to supporting charitable organizations.

Non-Profit Licensing

AMC Helping Hands – Software Donation Program At AMC Technology, we are inspired by the work non-profits do, so we want to make it easier for them to enjoy the productivity and efficiency that our software solutions offer. We recognize that today’s nonprofits and charitable organizations are facing tremendous challenges in addressing some of societies pressing problems and providing assistance to communities in need around the world—all while facing shrinking budgets. Now non-profits can save their donors’ dollars for other crucial projects, and can stretch their shoestring to achieve even more. Eligible organizations may request one donation per fiscal year. Eligible organizations receive 10 donated licenses, along with a 65% discount off list price for additional users. Eligibility An organization must be a non-profit or non-governmental organization with recognized charitable status equivalent to 501(c)(3) status. Ineligible organizations include, without limitation:

Political organizations
Religious organizations
State and local governmental organizations or agencies

Anti-discrimination policy: Organizations that advocate, support, or practice discrimination based on age, ethnicity, gender, national origin, disability, race, size, religion, sexual orientation, or socioeconomic background are not eligible to participate in this program. Organizations must be willing and able to attest that they do not discriminate on any of these grounds in order to receive donations. Case study: Recipient organizations must be willing and able to provide information to AMC for the purposes of creating a case study or testimonial on this program. If your organization is interested in applying, contact us for more information.