Company Our Promise: AMC Technology is committed to providing integration solutions for dynamic organizations that seek contact center efficiency and high customer satisfaction. Our History Computer telephony integration (CTI) was once a complex endeavor. Many companies found consulting those seeking the benefits of “screen pop” and embedded softphone controls lucrative. Projects were expensive and very time consuming; however, solutions were frequently unstable and the ongoing maintenance, a challenge. In 1995 Anthony Uliano started AMC Technology, because he thought there had to be a better way. Working as a technical consultant for a large customer, implementing SAP, Anthony was consulted on a risky part of the project and asked to make an assessment. The customer’s call center was trying to implement IMA Edge, one of several CTI companies of the day, with SAP. The project had already taken months, was way over budget, and consistently crashed the system. Over the course of a couple of weekends and late nights, a solution was architected and built that was far more modular and stable, and provided even tighter integration with SAP. SAP AG took note of the solution and within a few months Anthony had an agreement with SAP to ship their solution to every single one of their customers. From that moment on, AMC Technology was in the CTI product business. Who we are today AMC Technology is a global leader in contact center and CRM integration with a vision for improving the customer experience through increased agent efficiency and personalization capabilities. Founded in 1995, AMC Technology leads the market in providing contact center integration expertise and best practices. AMC powers contact centers and customer interactions for companies around the globe through its certified platform – Contact Canvas™ and unparalleled expertise. AMC products are certified by technology partners and allows businesses to more effectively manage all types of customer relationships while delivering superior levels of customer service and improving productivity. Management Team Anthony X. Uliano Founder/Chief Technology Officer Anthony is the founder of AMC Technology and as CTO is responsible for its continuing strategic technical direction. Anthony began his career at International Business Machines (IBM) as a software architect before starting AMC in 1995, growing it into a global industry leader in integration. He has helped AMC win numerous awards, including inclusion twice on the Inc 500 – Fastest Growing Companies. Anthony graduated in 1992 with a Bachelors of Finance from the University of Connecticut. In addition to Anthony’s business focus, he has also served as a board member for several non-profit organizations, including the MDI YMCA, Camp Beech Cliff, and the Criterion Theatre and Arts Center. During his free time, Anthony is a film buff, frequently attending the Sundance Film Festival, and is an extensive traveler. He also enjoys being with his wife and three children in Bar Harbor, Maine and Richmond, Virginia. Rosemary Branch Vice President, Sales As Vice President, Rosemary oversees product sales. Before joining AMC in 1998, Rosemary worked as an Assistant Controller at Waverly Textiles, where she managed all of the company's accounting, finance, and administrative efforts. She was also responsible for handling the entire asset- based lending programs with various national banks. Prior to Waverly Textile, Rosemary worked as an Assistant Controller for a Kitchen Cabinet Distributor. Rosemary received a Bachelor of Science in Business from Virginia Commonwealth University. She currently serves as Treasurer for Richmond Shock Lacrosse and has served on the board since 2010. She and her husband also assist the non-profit organization in fundraising efforts. Rosemary loves spending time outdoors with her family and watching her two sons play lacrosse and basketball. Aimee Stinson Director, Marketing As Director of Marketing, Aimee is responsible for AMC's marketing initiatives. With over 17 years of experience in software development, 11 with AMC Technology, working in a variety of roles both technical and functional from software developer/BA to leadership, Aimee has a deep understanding of contact center and CRM technology and the guidance organizations need as they seek a CRM/telephony integration solution. As a previous developer, development manager and project manager for companies like EDS and Wells Fargo, Aimee’s industry knowledge is highly diversified including brokerage, banking, retail and education at both an enterprise and SMB level. Aimee is a graduate of the University of Alabama with a focus on psychology and creative writing. She enjoys charity work, especially that which helps young women realize their full potential. In her free time, she loves spending time with her three children and watching college football with her husband. Roll Tide Roll! Praveen Ravela Manager, Development As Development Manager, Praveen oversees the development and QA teams, working to fulfill the company’s production vision. Before joining AMC, Praveen served as technical lead for KnoahSoft and Verint, bringing years of experience in integration development. Praveen holds both a Bachelor’s and Master’s degree in Computer Science. In his free time Praveen enjoys spending time with his active son and traveling with his family. Lorelea Moore Director, Strategic Alliances As Director of Strategic Alliances, Lorelea is responsible for AMC's channel relationships and strategic partnerships a strong ecosystem of organizations that provide contact center solutions that raise the bar for customer engagement to the next level. She has 25+ years experience managing customer centric partner initiatives. Before joining AMC, Lorelea worked at Avaya and Nortel where she managed business partner relationships and customer user communities. She is a native Virginian and Virginia Tech graduate (Go Hokies!). In 2010 she returned to the Richmond-Tri-Cities area after living 20 years in Nashville, Tn. Lorelea is a board member for Tri-Cities Habitat for Humanity and an avid dog lover. She enjoys traveling with her husband, listening to live music and spending time on Lake Chesdin and the Chesapeake Bay with her family and friends. Paul Martin As Director of Services, Paul is responsible for AMC Technology’s customer support, services, and satisfaction. Paul began his career with AMC in 2000 after a 20+ year career with one of the largest grocery chains in North America utilizing SAP ERP. After working with 200+ customers as an AMC Solution Engineer, Paul was promoted to Director of Services and continues to work with clients to guarantee overall customer satisfaction. Paul studied Computer Science at Halifax Regional Vocational School and Saint Mary’s University with a Graduate Certificate from Halifax Regional Vocational School. During his free time, Paul enjoys traveling, pool, table tennis, and any activities that require him to be outside. Giving Back At AMC Technology, we believe in being generous with our time, knowledge, and expertise. We want to be helpful to the communities we serve (locally and globally) as much as we are to our clients. We take an active interest in our community, following a philosophy that success and growth are closely tied to the people, organizations and businesses with whom we are neighbors. As we’ve grown, we’ve looked for ways to support our community. Working to support the health and well-being of others is rewarding on a personal level for our employees, in addition to further defining “giving back” as a point of pride within AMC Technology’s corporate values. We are active in several professional/industry associations and we devote time and resources to supporting charitable organizations. Non-Profit Licensing AMC Helping Hands – Software Donation Program At AMC Technology, we are inspired by the work non-profits do, so we want to make it easier for them to enjoy the productivity and efficiency that our software solutions offer. We recognize that today’s nonprofits and charitable organizations are facing tremendous challenges in addressing some of societies pressing problems and providing assistance to communities in need around the world—all while facing shrinking budgets. Now non-profits can save their donors’ dollars for other crucial projects, and can stretch their shoestring to achieve even more. Eligible organizations may request one donation per fiscal year. Eligible organizations receive 10 donated licenses, along with a 65% discount off list price for additional users. Eligibility An organization must be a non-profit or non-governmental organization with recognized charitable status equivalent to 501(c)(3) status. Ineligible organizations include, without limitation: Political organizations Religious organizations State and local governmental organizations or agencies Anti-discrimination policy: Organizations that advocate, support, or practice discrimination based on age, ethnicity, gender, national origin, disability, race, size, religion, sexual orientation, or socioeconomic background are not eligible to participate in this program. Organizations must be willing and able to attest that they do not discriminate on any of these grounds in order to receive donations. Case study: Recipient organizations must be willing and able to provide information to AMC for the purposes of creating a case study or testimonial on this program. If your organization is interested in applying, contact us for more information. 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