Moving to the Cloud: 3 Contact Center SecretsJune 10, 2021Is your contact center considering moving to the cloud? If you’re following the trends of the industry, you’re probably already in the process, or at least in the planning stages. We’ve learned from industry leaders and customers over the past 26 years in the contact center integration space. So, we’d like to share a few… Read more →
5 Ways DaVinci Will Bring You to the CloudMay 25, 2021Throughout AMC Technology's life, we have been lucky enough to work in many different verticals and solve our customers' unique problems. The next hill we are helping contact centers climb is the move to the cloud. Ready to move to the cloud, but not sure where to start? Let me, David Grant, Account Executive &... Read more →
The Next Major Workplace Shift: Returning to the OfficeApril 27, 2021As the world continues to make great strides in getting as many people as possible vaccinated against COVID-19, we are finally able to picture a return to in-person office work. That means a lot of different things to many people. While many organizations have undoubtedly suffered maintaining call centers under quarantine, others may have found... Read more →
Introducing DaVinci WorkspaceMarch 30, 2021Here at AMC Technology, we try to develop solutions that address current and real-world contact center challenges. Most out-of-the-box CTI solutions have many of the same features and functionality and a long list of compliance restrictions and proprietary limitations. That leaves contact centers in a position of having to choose CTI tools based on the... Read more →
