As we approach the end of what has felt like the longest year of all time, many of us are hoping for a more positive 2021. There has been so much out of our control, but strong leaders know they can at least proactively plan in hopes for a smoother new year. So, how have… Read more →

How much does a contact center integration project cost, anyway? Ah, pricing:  the elephant in the room that dictates almost every B2B purchase decision. However, its often difficult to get an understanding of how much a product or service is going to cost because historically organizations have opted to wait until they have a 1-on-1… Read more →

A contact center analyst recently asked me why a contact center would be interested in iPaaS, even mentioning that they usually look to their CCaaS solutions to handle similar use cases. Initially, I was shocked. Then, I realized there may be a knowledge gap of the benefits that an iPaaS could bring to several organizations…. Read more →

Just recently Gartner released its 2020 Magic Quadrant for enterprise integration platform as a service (EiPaaS) report. Gartner always does a great job of defining a segment, identifying the best companies in the space, and diving deep into the strengths and weaknesses of each offering. I think the time has come, however, for Gartner to expand the segment to go beyond data-centric iPaaS and start considering UX-centric iPaaS (UXiPaaS).  Companies benefit from data-centric iPaaS… Read more →

Most of you know DaVinci as a hybrid contact center solution that integrates contact center with CRM platforms, but did you know that DaVinci is actually so much more.  We’re an iPaaS platform that let’s you go way beyond the fixed feature mindset. What does this mean for AMC?    Three years ago at an offsite planning meeting… Read more →

How The DaVinci Platform Can Help You Get Through This Crisis Call centers are the voice of an organization. People want to talk or chat with a live person to resolve an issue or get assistance with their concerns. It is reassuring to be able to reach a real person during this crisis and get… Read more →

Back in January I envisioned our 25th Anniversary on May 1st to be markedly different than how it actually turned out.  We already had planned a company retreat later in 2020 at Universal Studios and our May celebration was going to be a family event, where we all got together, raised a glass, and joined together to toast our 25th anniversary.    Instead, we had a virtual pizza party with… Read more →

How business leaders can keep their contact center employees engaged during the COVID-19 Pandemic Over the past several weeks, we’ve all been flooded with a wide range of information from news outlets, social media, and personal conversations. During this time, every business has had to determine how they will address this global pandemic that is… Read more →