4 Things to Consider for Your CX Technology Stack 

Whether you're creating a new CX technology stack from scratch, or in the midst of a digital transformation project which requires making changes to your current CX technology stack, we've got some points for you to consider.   What is a Technology Stack? First, it is important to understand what a technology stack is. A... Read more →

3 Bold CX Predictions of 2023

A fresh new year, what are the next big CX predictions for 2023?   Customer expectations are constantly evolving, but it’s no secret the past two years have rapidly changed the CX space: Increased digitalization has consumers expecting more than ever. While technology offers brands new ways to engage the consumer and serve them more efficiently,... Read more →

WAY beyond Screen Pop: A full CX platform

DaVinci is an interaction orchestration platform that improves customer engagement across the enterprise.  DaVinci supports the best of breed applications, platforms and tools to drive innovative, engaging customer and employee experiences.   DaVinci can be used where customer engagement happens, contact centers, brick and mortar in-store, field service, and self-service.    DaVinci is made up of three... Read more →

How do I start a CX program?

Building a CX Program Roadmap: 6 Steps for New CX Leaders   I think you’ll agree with me when I say: Developing a CX program from scratch can feel REALLY overwhelming. According to Salesforce, 80% of customers now point to CX as a key differentiator when choosing one brand over another, with 67% stating that... Read more →

Meet the Panelists: A self-proclaimed call center geek, an experienced (20 years) contact center developer & a savvy CX product boss

We're super excited about our Virtual Panelists Discussion coming up... Are CX leaders & consumers in sync when it comes to customer service preferences? Wednesday, September 28th @ 11 AM ET Join us to reveal the results of our 2022 Contact Center Leader & Consumer Research Report where we benchmark the differences and similarities between... Read more →

A 360 Degree Customer View: The What, Why and How

What is a 360 degree customer view? A 360 degree customer view is the concept that organizations can consolidate data about their customers from multiple touchpoints and systems in one place. This helps CX decision makers, and the entire company, make data-driven decisions about how customers interact with your brand and how your organization can... Read more →

Myth: Your CX can be subpar if your product is superior

In the tug of war between product and experience, who reigns supreme? In the past, organizations spent a large portion of their time focusing on product development and price research for growth and brand loyalty. They took an inside-out approach: organizations made decisions based on what was best for business, not what was necessarily best... Read more →

How would a recession impact your call center business? What the 2008 recession taught us.

What a recession may mean for your contact center Is another consumer recession looming? Looking in the mirror of time at past financial crises may give us a glimpse of what’s coming. We’ve already seen effects from the Pandemic with local restaurants and businesses closing their doors, the domino effect of delays with materials and... Read more →
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