Creative ways to reduce call volume with a contact center digital transformation because it isn’t just about reducing costs, if done correctly it can be used to create delightful customer experiences. Optimize your IVR or IVA Flows Spending time evaluating how your IVR (Interactive Voice Response) is directing calls or even migrating to an AI,… Read more →
What is iPaaS? iPaaS, or Integration platform as a service, is a hosted offering where a third-party provider delivers the infrastructure and/or middleware that manages and integrates the organization’s applications. While CPaaS (communication platform as a service) is only able to manage integrating functions once everything is migrated to cloud, iPaaS integrations happen simultaneously and can also integrate data… Read more →
Is your contact center considering moving to the cloud? If you’re following the trends of the industry, you’re probably already in the process, or at least in the planning stages. We’ve learned from industry leaders and customers over the past 26 years in the contact center integration space. So, we’d like to share a few… Read more →
