How to Appeal to Millennials & Gen Z in your CX Tech Strategy
Amazon Connect & SAP Cloud Integration for Call & Contact Centers
Designing financial organizations’ contact center tech for customer centric experiences
How a digital transformation of your contact center can reduce call volume
Creative ways to reduce call volume with a contact center digital transformation because it isn’t just about reducing costs, if done correctly it can be used to create delightful customer experiences. Optimize your IVR or IVA Flows Spending time evaluating how your IVR (Interactive Voice Response) is directing calls or even migrating to an AI,… Read more →
What is iPaaS?
What is iPaaS? iPaaS, or Integration platform as a service, is a hosted offering where a third-party provider delivers the infrastructure and/or middleware that manages and integrates the organization’s applications. While CPaaS (communication platform as a service) is only able to manage integrating functions once everything is migrated to cloud, iPaaS integrations happen simultaneously and can also integrate data… Read more →
Moving to the Cloud: 3 Contact Center Secrets
Is your contact center considering moving to the cloud? If you’re following the trends of the industry, you’re probably already in the process, or at least in the planning stages. We’ve learned from industry leaders and customers over the past 26 years in the contact center integration space. So, we’d like to share a few… Read more →
5 Ways DaVinci Will Bring You to the Cloud
The Next Major Workplace Shift: Returning to the Office
Introducing DaVinci Workspace
Here at AMC Technology, we try to develop solutions that address current and real-world contact center challenges. Most out-of-the-box CTI solutions have many of the same features and functionality and a long list of compliance restrictions and proprietary limitations. That leaves contact centers in a position of having to choose CTI tools based on the... Read more →