3 Bold CX Predictions of 2023
WAY beyond Screen Pop: A full CX platform
How do I start a CX program?
Building a CX Program Roadmap: 6 Steps for New CX Leaders I think you’ll agree with me when I say: Developing a CX program from scratch can feel REALLY overwhelming. According to Salesforce, 80% of customers now point to CX as a key differentiator when choosing one brand over another, with 67% stating that... Read more →
Meet the Panelists: A self-proclaimed call center geek, an experienced (20 years) contact center developer & a savvy CX product boss
We're super excited about our Virtual Panelists Discussion coming up... Are CX leaders & consumers in sync when it comes to customer service preferences? Wednesday, September 28th @ 11 AM ET Join us to reveal the results of our 2022 Contact Center Leader & Consumer Research Report where we benchmark the differences and similarities between... Read more →
A 360 Degree Customer View: The What, Why and How
What is a 360 degree customer view? A 360 degree customer view is the concept that organizations can consolidate data about their customers from multiple touchpoints and systems in one place. This helps CX decision makers, and the entire company, make data-driven decisions about how customers interact with your brand and how your organization can... Read more →
Myth: Your CX can be subpar if your product is superior
Q & A With Anthony Uliano, CEO of AMC Technology: 360 Customer Data Consolidation
Anthony Uliano started AMC Technology over 27 years ago after seeing an opportunity to streamline contact centers data collection. Leading the CTI industry, Uliano has well rounded insight into what 360 Customer Data Consolidation is all about and how it can benefit contact centers bottom line. We caught up with him to find out his... Read more →