Your developers have been heads down on a new product for months, and despite the buzzwords floating around the office, most of the people within your organization aren’t even quite sure what this product does. Now, its your job to figure it out, give it an identity and explain why anybody would even want it.   If… Read more →

Congratulations. You’ve decided that you want to start an internship program with your company. Although, you may have some doubts as to just how successful it could be. You’ve read articles online, and the recruiting process seems pretty straight forward. However, it sure would be great if you could get some pointers from a business… Read more →

A high-level overview of the differences between cloud and on-premise solutions for contact centers.   It seems as if everyone is talking about “in the cloud,” and with all the noise around the cloud, the common perception is that it must be better, making many organizations jump on the cloud bandwagon. However, it is important… Read more →

Tony Hsieh, CEO of Zappos since 1999, may be famously known for his mohawks, “weirdness” in company culture and the fact that he sits at the same desk as his employees; however, his open door policy and self-managed organizational model has been both highly praised and widely criticized since the company adopted it. While Hsieh’s… Read more →

At AMC we’ve got a team of people who have worked alongside contact centers since we started in 1995, so we’re pretty comfortable calling ourselves experts. Outside of our days in the office, we’re cable, cell phone and credit card customers, too, and we find it blaringly obviously when contact centers are getting it right,… Read more →