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CRM and CTI Solutions for Salesforce, Dynamics, ServiceNow, Zendesk, SAP, and Oracle
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Schedule an Assessment with AMC’s Solutions Experts!

October 30, 2020

In a year full of uncertainty, the qualities that make for a successful call center experience remain relatively unchanged: Shorter and fewer hold times, faster solutions and good customer service. Are the tools you are using to support your call center helping you achieve your goals? Has the global pandemic altered your growth strategy? Have… Read more →

Filed Under: Contact Center Tips, DaVinci, New to CTI, Uncategorized Tagged With: assessment, Call Center, CTI integration, iPaaS

Understanding Common CTI Features

April 21, 2019

Each contact center integration project has specific and necessary requirements that are needed to increase agent efficiency and improve the customer journey. Identifying a product that leverages market experience to design and fulfill most requirements is recommended.  The goal of a quality integration project is to track, record and store customer information so that the… Read more →

Filed Under: New to CTI Tagged With: Click to Dial, CRM and CTI Integration, CTI Dictionary, CTI Features, CTI Glossary, Improving Agent Efficiencty, Microsoft Dynamics and CTI Integration, Omni Channel, Salesforce and CTI Integration, SAP and Salesforce Integration, Screen Pop

Best of Breed Interactions

January 3, 2017

Our CTO, Anthony Uliano, recently shared his thoughts regarding best of breed interactions with ICMI – the challenges customers and vendors face and how Contact Canvas helped. Check it out here – http://www.icmi.com/Resources/Technology/2016/12/Best-of-Breed-Interactions.

Filed Under: Contact Canvas Customers, Contact Center Tips, New to CTI Tagged With: CRM and CTI Integration, Improving Agent Efficiencty, Omni Channel

Now you can have your cake, and eat it too

September 27, 2016

  Ever been in a situation where you needed a can opener or screw driver unexpectedly, when somebody pulled out a Swiss army knife? There’s something to be said for those gadgets: when you’re in a pinch the tool is super helpful; however, if you have the opportunity to plan, a set of full-sized tools… Read more →

Filed Under: Contact Canvas Customers, Contact Canvas Information, Contact Center Tips, New to CTI Tagged With: CRM and CTI Integration, Omni Channel

How to Have a Successful CTI Project

April 18, 2016

If you’ve worked in IT for a while, chances are you’ve witnessed or even participated in a failed project or one that yielded less than stellar results. It can happen to the best of us and like all struggles we move on and learn from the experience. Involvement in a failed CTI project or hearing… Read more →

Filed Under: New to CTI

Thinking about connecting your CRM to your contact center?

April 7, 2016

Here a few reasons Contact Canvas is a smart, efficient solution for your business: There is no desktop installation required, so you can save time performing maintenance (if you’re looking at other solutions make sure you ask them what needs to be installed on every single agent’s computer?) Contact Canvas works with several different versions of CRMs,… Read more →

Filed Under: New to CTI

Debunking CTI Myths

October 6, 2015

Facts about AMC Technology

  Many companies today recognize that there is a significant return on investment (ROI) available from simply integrating their contact center with their Customer Relationship Management (CRM) applications.  Some benefits are easily measured, such as faster handling through screen pops and an integrated user interface and some perhaps more intangible such as improved customer satisfaction… Read more →

Filed Under: New to CTI

Keep CTI Requirements Simple!

August 26, 2015

Most IT professionals have been on a project at one point in their career where the scope creep is infinite and seems unmanageable. Business partners can be demanding in their requirements to make their organization highly productive, improve accuracy and automate common agent functions. But, like with any project, keeping day one requirements simple or… Read more →

Filed Under: New to CTI Tagged With: contact center, CTI

Build vs. Buy for CTI Solutions – CRM and CTI Integration

August 13, 2015

Build or Buy Software?

When the need for a business solution arises, the age old question has remained: should it be custom built or should an out of the box solution be purchased? While it may seem simple, determining the right solution approach is a complex process that may need the input of several organizational leaders based upon their… Read more →

Filed Under: New to CTI

8 Signs You Should Invest in CRM and Contact Center Integration

August 7, 2015

There are several benefits to integrating your contact center with your customer relationship management (CRM) application. The increase in efficiency will decrease wait times, labors costs and agents’ job turnover rate, while increasing customer service and saving your organization money. If you’re considering starting the search for CTI and CRM integration, check out the list… Read more →

Filed Under: New to CTI

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