If you’ve worked in IT for a while, chances are you’ve witnessed or even participated in a failed project or one that yielded less than stellar results. It can happen to the best of us and like all struggles we move on and learn from the experience. Involvement in a failed CTI project or hearing… Read more →

Here a few reasons Contact Canvas is a smart, efficient solution for your business: There is no desktop installation required, so you can save time performing maintenance (if you’re looking at other solutions make sure you ask them what needs to be installed on every single agent’s computer?) Contact Canvas works with several different versions of CRMs,… Read more →

  Many companies today recognize that there is a significant return on investment (ROI) available from simply integrating their contact center with their Customer Relationship Management (CRM) applications.  Some benefits are easily measured, such as faster handling through screen pops and an integrated user interface and some perhaps more intangible such as improved customer satisfaction… Read more →

When the need for a business solution arises, the age old question has remained: should it be custom built or should an out of the box solution be purchased? While it may seem simple, determining the right solution approach is a complex process that may need the input of several organizational leaders based upon their… Read more →

There are several benefits to integrating your contact center with your customer relationship management (CRM) application. The increase in efficiency will decrease wait times, labors costs and agents’ job turnover rate, while increasing customer service and saving your organization money. If you’re considering starting the search for CTI and CRM integration, check out the list… Read more →