The Next Major Workplace Shift: Returning to the OfficeApril 27, 2021As the world continues to make great strides in getting as many people as possible vaccinated against COVID-19, we are finally able to picture a return to in-person office work. That means a lot of different things to many people. While many organizations have undoubtedly suffered maintaining call centers under quarantine, others may have found… Read more →
DaVinci: Going Beyond the Fixed Feature MindsetAugust 6, 2020Most of you know DaVinci as a hybrid contact center solution that integrates contact center with CRM platforms, but did you know that DaVinci is actually so much more. We’re an iPaaS platform that let’s you go way beyond the fixed feature mindset. What does this mean for AMC? Three years ago at an offsite planning meeting… Read more →
DaVinci Platform features and future developmentsOctober 21, 2019This month, AMC Technology is celebrating the one year anniversary of introducing DaVinci, its cloud-based flexible contact center platform, on the market. As the teams have been reflecting, celebrating and planning for 2020, I had a discussion with Anthony Uliano, Founder and CTO of AMC, and Praveen Ravela, Product Owner at AMC, about the enhancements brought… Read more →
Best of Both Worlds – Hybrid Contact Center StrategiesJune 25, 2019Developing your Hybrid Contact Center Strategy Companies are looking to connect with their customers in new ways, levering the flexibility and cost savings of cloud communication platforms, while realizing additional value from their premise environments. Companies that plan ahead and do it well, can have the best of both worlds, a true hybrid contact center… Read more →
Hybrid approach for contact centers: Do you really need it?May 30, 2019It seems like every few years new buzzwords take over the tech scene. A few years ago everyone begin talking about the cloud, but as IT departments began evaluating transitioning to the cloud, it became apparent it wasn’t a wise decision for each organization to jump into a cloud migration. Which brings us to “hybrid,”… Read more →
Is everything in the cloud?June 28, 2018A high-level overview of the differences between cloud and on-premise solutions for contact centers. It seems as if everyone is talking about “in the cloud,” and with all the noise around the cloud, the common perception is that it must be better, making many organizations jump on the cloud bandwagon. However, it is important… Read more →
