Numbers don’t lie: A look into what 2019 holds for contact centers* February 13, 2018Contact centers across the globe are changing their operational models – and it is happening quickly! Although it may feel like 2017 was yesterday, 2019’s forecast for customer interactions are predicted to be over half via channels other than voice. And while omni-channel has been driving conversations across most of the I.T. world for the… Read more →
Now you can have your cake, and eat it too September 27, 2016 Ever been in a situation where you needed a can opener or screw driver unexpectedly, when somebody pulled out a Swiss army knife? There’s something to be said for those gadgets: when you’re in a pinch the tool is super helpful; however, if you have the opportunity to plan, a set of full-sized tools… Read more →
Hear a Rumble? That’s AMC’s Lightning Open CTI Solution June 22, 2016We’ve been hearing about Salesforce’s Lightning Experience and Development platform for a while now and those in the contact center have been eagerly awaiting their turn to experience Salesforce’s modern, new user interface that will work across every device. Technical teams are excited to see how easily they can extend the platform and how their… Read more →
AMC Technology Offers Lightning OpenCTI Pilot June 8, 2016With a long tradition of bringing the most reliable and innovative solutions to contact centers around the world, we are happy to offer Salesforce Lightning OpenCTI to our early adopters this summer. Our pilot customers do not have to wait til ’17 to offer the Lightning Experience to their Salesforce users or make a decision between Lightning… Read more →
11 New Features in AMC’s Contact Canvas Salesforce Adapter That You Didn’t Know You Needed May 7, 2015Having a hard time keeping up with all of our Salesforce adapters? Let me clear it up for you. The toolkit is no longer supported. If you are using a toolkit adapter, upgrade now! Both our Silverlight and HTML adapters are built using the Open CTI API. Our Silverlight adapter has been out for over… Read more →
Contact Canvas Receives AES Certification April 7, 2015Contact Canvas successfully completes Avaya DevConnect Compliance Testing with Avaya Aura ® Communication Manager r6.3 and Application Enablement Services r6.3. Through this certification, AMC demonstrates its continued commitment to providing Avaya customers proven CRM integration solutions that raise the bar for superior customer service.Mariah MaysMariah spends her days in Illustrator and marketing stat spreadsheets at… Read more →
AMC Contact Canvas Achieves Oracle Validated Integration with Oracle Service Cloud June 9, 2014AMC Technology, a Gold level member of Oracle PartnerNetwork (OPN), today announced it has achieved Oracle Validated Integration of AMC Contact Canvas 6.0 with Oracle Service Cloud. Contact Canvas is AMC’s open architecture platform that enables an improved call center experience. Contact center agents and knowledge workers can place, receive, transfer and conference customer interactions… Read more →
AMC Technology Contact Canvas Now Available in European Union via Avaya DevConnect Select Product Program March 18, 2014Key Takeaways: Innovative CRM integration from AMC Technology can be ordered directly from Avaya and its channel partners in both the Americas and the European Union. Enables easier access to Avaya-compatible technology that extends the value of a company’s unified communications network. Today AMC Technology, a leading global provider of enterprise and contact center application… Read more →
AMC Technology Expands Software Migration Program to Include Industry Upgrades for Cisco and Salesforce Platforms January 28, 2014AMC Technology, a global leader in contact center and CRM integration today announced they are expanding their Software Migration Program to assist customers who are affected by EOL/EOS announcements for Cisco CRM drivers and Salesforce’s CTI toolkit adapter by providing an easy, zero license cost migration to AMC’s Contact Canvas Product Suite. Now through June… Read more →
AMC Technology Expands Software Migration Program to Include Customers Migrating to Salesforce OpenCTI November 18, 2013In support of salesforce.com’s end of support announcement for Salesforce desktop CTI Toolkit made today at Dreamforce 2013, AMC Technology (www.amctechnology.com) has announced it will be helping customers easily transition to the new platform as part of their Software Migration Program. Salesforce.com will no longer support customers using the CTI Toolkit as of Spring 2015… Read more →
