Battle for the Single Pane of GlassMay 8, 2019Now more than ever contact centers are taking center stage as one of the key components to a successful business. How they organize the information for their agents plays a critical role in the overall success of the customer interactions, the ability to reduce call handling time, maximize single call resolutions, and maintain engaged agents through… Read more →
Best of Breed InteractionsJanuary 3, 2017Our CTO, Anthony Uliano, recently shared his thoughts regarding best of breed interactions with ICMI – the challenges customers and vendors face and how Contact Canvas helped. Check it out here – http://www.icmi.com/Resources/Technology/2016/12/Best-of-Breed-Interactions.Anthony UlianoAnthony X. Uliano, Founder / CTO of AMC Technology. I’m a CRM and contact center integration specialist, responsible for product development and… Read more →
Now you can have your cake, and eat it tooSeptember 27, 2016 Ever been in a situation where you needed a can opener or screw driver unexpectedly, when somebody pulled out a Swiss army knife? There’s something to be said for those gadgets: when you’re in a pinch the tool is super helpful; however, if you have the opportunity to plan, a set of full-sized tools… Read more →
Last Roadshow Stop: AMC Visits Regent University!September 19, 2016On September 8th AMC visited our customer, Regent University in Virginia Beach as our final stop of this summer’s Roadshow. Regent University is one of the nation’s leading Christian academic centers, with associate, bachelor’s, master’s and doctoral degrees available worldwide. Regent utilizes Contact Canvas in their contact center to connect Microsoft Dynamics CRM with their Avaya telephone system… Read more →
AMC Scores Big in Hannover with Continental TireJune 23, 2016On June 16th, we kicked off our 2016 Roadshow and visited long-time customer, Continental Tire in Hannover, Germany. As one of the top tire companies in the world, they have contact centers all over Europe and Malaysia. For over 12 years, Continental has integrated with AMC’s Avaya and SAP systems for their contact centers using… Read more →
