AMC Technology
CRM and CTI Solutions for Salesforce, Dynamics, ServiceNow, Zendesk, SAP, and Oracle
AMC Technology
Menu
  • DAVINCI
    • What is DaVinci?
    • What is UXiPaaS?
    • Pricing
    • App Gallery
  • INTEGRATIONS
    • Amazon Connect
    • Avaya
    • Aspect
    • Cisco
    • Genesys Pure Cloud
    • Microsoft Dynamics
    • Oracle CX Sales
    • Oracle CX Service
    • Oracle Siebel
    • SAP CRM
    • SAP Hybris C4C
    • Salesforce
    • ServiceNow
    • Twilio
    • Twilio Flex
    • Zendesk
  • SUPPORT
    • Customer Portal
    • Support Info
    • Services
    • Developers
    • Trust & Security
    • Creators Studio ↗
  • RESOURCES
    • Resource LibraryNew!
    • Integration Assessment
    • Success Stories
    • Blog
    • News & Events
  • PARTNERS
    • DaVinci Platform Partners
    • DaVinci Sales Partners
    • DaVinci Build Partners
  • COMPANY
    • About Us
    • Careers
    • Internships
    • MVP Program
    • Non-Profits
    • Contact
  • DEMO

Battle for the Single Pane of Glass

May 8, 2019

Now more than ever contact centers are taking center stage as one of the key components to a successful business.  How they organize the information for their agents plays a critical role in the overall success of the customer interactions, the ability to reduce call handling time, maximize single call resolutions, and maintain engaged agents through… Read more →

Filed Under: Contact Canvas Customers, Twilio Tagged With: Agent Experience, CCaaS, CPaas, UI, UX

Best of Breed Interactions

January 3, 2017

Our CTO, Anthony Uliano, recently shared his thoughts regarding best of breed interactions with ICMI – the challenges customers and vendors face and how Contact Canvas helped. Check it out here – http://www.icmi.com/Resources/Technology/2016/12/Best-of-Breed-Interactions.

Filed Under: Contact Canvas Customers, Contact Center Tips, New to CTI Tagged With: CRM and CTI Integration, Improving Agent Efficiencty, Omni Channel

Now you can have your cake, and eat it too

September 27, 2016

  Ever been in a situation where you needed a can opener or screw driver unexpectedly, when somebody pulled out a Swiss army knife? There’s something to be said for those gadgets: when you’re in a pinch the tool is super helpful; however, if you have the opportunity to plan, a set of full-sized tools… Read more →

Filed Under: Contact Canvas Customers, Contact Canvas Information, Contact Center Tips, New to CTI Tagged With: CRM and CTI Integration, Omni Channel

Last Roadshow Stop: AMC Visits Regent University!

September 19, 2016

On September 8th AMC visited our customer, Regent University in Virginia Beach as our final stop of this summer’s Roadshow. Regent University is one of the nation’s leading Christian academic centers, with associate, bachelor’s, master’s and doctoral degrees available worldwide. Regent utilizes Contact Canvas in their contact center to connect Microsoft Dynamics CRM with their Avaya telephone system… Read more →

Filed Under: Company News, Contact Canvas Customers Tagged With: contact canvas, CRM and CTI Integration

AMC Scores Big in Hannover with Continental Tire

June 23, 2016

On June 16th, we kicked off our 2016 Roadshow and visited long-time customer, Continental Tire in Hannover, Germany. As one of the top tire companies in the world, they have contact centers all over Europe and Malaysia. For over 12 years, Continental has integrated with AMC’s Avaya and SAP systems for their contact centers using… Read more →

Filed Under: Contact Canvas Customers Tagged With: contact canvas, CTI, SAP CTI

Salesforce
Avaya
Cisco
SAP
Microsoft Partner
Aspect
Zendesk
Twilio
ServiceNow
Genesys
  • Facebook
  • Twitter
  • Linkedin
  • YouTube

Contact Us

Call Us: +1 (800) 390-4866
Email Us: info@amctechnology.com
Talk to a Specialist

Chat With Us

   

chat

Copyright © 1998-2020 AMC Technology, LLC. All Rights Reserved | Terms of Use | Privacy Policy

We use cookies to personalize content and enhance your overall experience. If you continue without changing your settings, we’ll assume you’re happy to receive cookies on this site. However, you can change your cookie settings at any time. More information