Introducing DaVinci WorkspaceMarch 30, 2021Here at AMC Technology, we try to develop solutions that address current and real-world contact center challenges. Most out-of-the-box CTI solutions have many of the same features and functionality and a long list of compliance restrictions and proprietary limitations. That leaves contact centers in a position of having to choose CTI tools based on the… Read more →
AMC Technology Announces Level 1 Security Trust Assurance and Risk Certification from Cloud Security AllianceRICHMOND, Va. [Jan 26, 2021] – AMC Technology today announced the confirmation of Level 1 Security Trust Assurance and Risk Certification with Cloud Security Alliance. CSA’s STAR certification is the industry’s most powerful program for security assurance in the cloud. “We understand security is one of the biggest considerations organizations make when choosing solutions, which... Read more →
Call Center Support During COVID-19May 13, 2020How The DaVinci Platform Can Help You Get Through This Crisis Call centers are the voice of an organization. People want to talk or chat with a live person to resolve an issue or get assistance with their concerns. It is reassuring to be able to reach a real person during this crisis and get… Read more →
25 Years of Pivots, a Reflection from our founder on AMC’s 25th anniversaryMay 5, 2020Back in January I envisioned our 25th Anniversary on May 1st to be markedly different than how it actually turned out. We already had planned a company retreat later in 2020 at Universal Studios and our May celebration was going to be a family event, where we all got together, raised a glass, and joined together to toast our 25th anniversary. Instead, we had a virtual pizza party with… Read more →
Matching our personality with our mission for our 25th birthday year!January 16, 2020A summary of our re-brand from marketing’s perspective We’re turning 25 this year. If AMC Technology was a person we’d be entering into a new age bracket – the one where you can do the mature adulting activities like renting a car hassle free, but still feel like you’re not far removed from the college… Read more →
Continuing our Mission: Thoughts on the Industry’s Future from our Founder, Anthony UlianoOctober 29, 2019 Earlier this month InGenius Software announced they were being acquired by Upland Software. Although this wasn’t the only big news in the industry this month, like the Avaya and RingCentral relationship, it’s important, nonetheless. The acquisition of InGenius will have an impact on the niche industry of CRM and contact center integration. AMC is… Read more →
DaVinci Platform features and future developmentsOctober 21, 2019This month, AMC Technology is celebrating the one year anniversary of introducing DaVinci, its cloud-based flexible contact center platform, on the market. As the teams have been reflecting, celebrating and planning for 2020, I had a discussion with Anthony Uliano, Founder and CTO of AMC, and Praveen Ravela, Product Owner at AMC, about the enhancements brought… Read more →
Fun at work: using activity-based learning to boost productivitySeptember 19, 2019We learn better when we’re having fun. At AMC Technology, we’re trying to find ways to incorporate fun into our work to increase engagement and improve learning and valuable outcomes. Embracing change through positive learning As humans, we’re naturally a bit averse to change. We’ve learned it. Yet, we’ve also learned that change is inevitable… Read more →
Creating a Marketing Launch Plan that Isn’t ScaryOctober 30, 2018Your developers have been heads down on a new product for months, and despite the buzzwords floating around the office, most of the people within your organization aren’t even quite sure what this product does. Now, its your job to figure it out, give it an identity and explain why anybody would even want it. If… Read more →
DaVinci – AMC’s New Cloud Contact Center SolutionOctober 1, 2018DaVinci is the cumulation of 23 years of experience in the CRM and contact center integration space. As companies more strongly consider moving away from premise-based communication platforms and onto cloud-based platforms, we wanted to provide a framework to companies to ease this transition. So we created DaVinci, a pure-cloud contact center and CRM… Read more →
