Continuing our Mission: Thoughts on the Industry’s Future from our Founder, Anthony UlianoOctober 29, 2019 Earlier this month InGenius Software announced they were being acquired by Upland Software. Although this wasn’t the only big news in the industry this month, like the Avaya and RingCentral relationship, it’s important, nonetheless. The acquisition of InGenius will have an impact on the niche industry of CRM and contact center integration. AMC is… Read more →
DaVinci Platform features and future developmentsOctober 21, 2019This month, AMC Technology is celebrating the one year anniversary of introducing DaVinci, its cloud-based flexible contact center platform, on the market. As the teams have been reflecting, celebrating and planning for 2020, I had a discussion with Anthony Uliano, Founder and CTO of AMC, and Praveen Ravela, Product Owner at AMC, about the enhancements brought… Read more →
Fun at work: using activity-based learning to boost productivitySeptember 19, 2019We learn better when we’re having fun. At AMC Technology, we’re trying to find ways to incorporate fun into our work to increase engagement and improve learning and valuable outcomes. Embracing change through positive learning As humans, we’re naturally a bit averse to change. We’ve learned it. Yet, we’ve also learned that change is inevitable… Read more →
DaVinci – AMC’s New Cloud Contact Center SolutionOctober 1, 2018DaVinci is the cumulation of 23 years of experience in the CRM and contact center integration space. As companies more strongly consider moving away from premise-based communication platforms and onto cloud-based platforms, we wanted to provide a framework to companies to ease this transition. So we created DaVinci, a pure-cloud contact center and CRM… Read more →
Case StudyJanuary 20, 2018CPS Energy is the nation’s largest municipally owned energy utility providing both natural gas and electric service. The organization serves more than 786,000 electric customers and 339,000 natural gas customers in and around San Antonio, the nation’s seventh largest city. OVERVIEW INDUSTRY Utilities GOALS A stable CTI solution during their transition from Avaya AES to… Read more →
Case StudyJanuary 19, 2018Colmobil Corp is Israel’s largest motor-vehicle importer and distributor. Colmobil is the sole distributor of Mitsubishi Motors in the Israeli market. It also represents Mercedes Benz, Smart and Hyundai Motors. OVERVIEW INDUSTRY Automotive GOALS Seamless integration between SAP (CRM) and Cisco (CTI) where agents are able to use a single user interface to manage all… Read more →
Summer 2017 Cloud Challenge Wraps UpAugust 14, 2017The final sprint has come and gone, and our interns are now able to breathe a sigh of relief as the summer internship comes to an end. It’s safe to say our interns put in their blood, sweat, and tears to push through and end strong. WebRTC WebRTC kicked things off for the final sprint… Read more →
Last Roadshow Stop: AMC Visits Regent University!September 19, 2016On September 8th AMC visited our customer, Regent University in Virginia Beach as our final stop of this summer’s Roadshow. Regent University is one of the nation’s leading Christian academic centers, with associate, bachelor’s, master’s and doctoral degrees available worldwide. Regent utilizes Contact Canvas in their contact center to connect Microsoft Dynamics CRM with their Avaya telephone system… Read more →
Marketing and Finance Interns Gain Great Business ExperienceAugust 16, 2016Sadly, we had to say goodbye to our hardworking Marketing and Finance interns , Gordon and Teddy Grace, recently but asked them to share their thoughts regarding their internship with us. What were your responsibilities as an Intern this summer? Gordon: In the Marketing department, I generated new content for the company blog, newsletter, resource… Read more →
Employee Spotlight: Anthony X. Uliano, Founder of AMCJune 26, 2015 With 20 years of experience AMC is a global leader in Telephone and CRM integration, and powers contact centers throughout the world with our award winning software Contact Canvas. However, AMC’s success didn’t happen overnight so we sat down with Anthony X. Uliano, CTO and Founder of AMC, to talk about his motivators and… Read more →
