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Introducing DaVinci Workspace

March 30, 2021

Here at AMC Technology, we try to develop solutions that address current and real-world contact center challenges. Most out-of-the-box CTI solutions have many of the same features and functionality and a long list of compliance restrictions and proprietary limitations. That leaves contact centers in a position of having to choose CTI tools based on the... Read more →

Filed Under: Company News, Uncategorized Tagged With: Contact Center Workspace Solution, Integrate any Phone System, Integration with Little Development

Call Center Support During COVID-19

May 13, 2020

Contact Canvas Omni Channel

How The DaVinci Platform Can Help You Get Through This Crisis Call centers are the voice of an organization. People want to talk or chat with a live person to resolve an issue or get assistance with their concerns. It is reassuring to be able to reach a real person during this crisis and get… Read more →

Filed Under: Company News, Contact Center Tips, Contact Center Trends Tagged With: Call Center, contact center, COVID-19, CTI, DaVinci

25 Years of Pivots, a Reflection from our founder on AMC’s 25th anniversary

May 5, 2020

Back in January I envisioned our 25th Anniversary on May 1st to be markedly different than how it actually turned out.  We already had planned a company retreat later in 2020 at Universal Studios and our May celebration was going to be a family event, where we all got together, raised a glass, and joined together to toast our 25th anniversary.    Instead, we had a virtual pizza party with... Read more →

Filed Under: Company News Tagged With: 25th Anniversary, AMC, Birthday

Matching our personality with our mission for our 25th birthday year!

January 16, 2020

AMC Technology Promotions

A summary of our re-brand from marketing’s perspective We’re turning 25 this year. If AMC Technology was a person we’d be entering into a new age bracket – the one where you can do the mature adulting activities like renting a car hassle free, but still feel like you’re not far removed from the college… Read more →

Filed Under: Company News Tagged With: AMC, Logo, New Branding

Continuing our Mission: Thoughts on the Industry’s Future from our Founder, Anthony Uliano

October 29, 2019

  Earlier this month InGenius Software announced they were being acquired by Upland Software. Although this wasn’t the only big news in the industry this month, like the Avaya and RingCentral relationship, it’s important, nonetheless. The acquisition of InGenius will have an impact on the niche industry of CRM and contact center integration.  AMC is... Read more →

Filed Under: Company News, DaVinci Tagged With: DaVinci, Ingenius, Mission

DaVinci Platform features and future developments

October 21, 2019

This month, AMC Technology is celebrating the one year anniversary of introducing DaVinci, its cloud-based flexible contact center platform, on the market. As the teams have been reflecting, celebrating and planning for 2020, I had a discussion with Anthony Uliano, Founder and CTO of AMC, and Praveen Ravela, Product Owner at AMC, about the enhancements brought... Read more →

Filed Under: Company News, DaVinci, Hybrid Contact Center Tagged With: CTI integration, DaVinci, DaVinci platform, Hybrid

Fun at work: using activity-based learning to boost productivity

September 19, 2019

DaVinci Partners ProgramWe learn better when we’re having fun. At AMC Technology, we’re trying to find ways to incorporate fun into our work to increase engagement and improve learning and valuable outcomes. Embracing change through positive learning Credits: Designed by Peoplecreations / Freepik As humans, we’re naturally a bit averse to change. We’ve learned it. Yet, we’ve... Read more →

Filed Under: #WatchUsInnovate, Company News Tagged With: agile, change, corporate change, fun at work, fun team building, team building

Creating a Marketing Launch Plan that Isn’t Scary

October 30, 2018

Your developers have been heads down on a new product for months, and despite the buzzwords floating around the office, most of the people within your organization aren’t even quite sure what this product does. Now, its your job to figure it out, give it an identity and explain why anybody would even want it.   If… Read more →

Filed Under: Company News Tagged With: How-To, Launch Plan, Marketing, New Branding

DaVinci – AMC’s New Cloud Contact Center Solution

October 1, 2018

DaVinci is the cumulation of 23 years of experience in the CRM and contact center integration space.  As companies more strongly consider moving away from premise-based communication platforms and onto cloud-based platforms, we wanted to provide a framework to companies to ease this transition.   So we created DaVinci, a pure-cloud contact center and CRM… Read more →

Filed Under: Company News, DaVinci, Twilio Tagged With: CCaaS, Cloud Contact Center, DaVinci, Picasso, Twilio

Employee Spotlight: Anthony X. Uliano, Founder of AMC

June 26, 2015

AMC Technology Founder/CTO Anthony Uliano

  With 20 years of experience AMC is a global leader in Telephone and CRM integration, and powers contact centers throughout the world with our award winning software Contact Canvas. However, AMC’s success didn’t happen overnight so we sat down with Anthony X. Uliano, CTO and Founder of AMC, to talk about his motivators and… Read more →

Filed Under: Company News Tagged With: CTO, Meet our Founder

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