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CRM and CTI Solutions for Salesforce, Dynamics, ServiceNow, Zendesk, SAP, and Oracle
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AMC Technology Announces Level 1 Security Trust Assurance and Risk Certification from Cloud Security Alliance

RICHMOND, Va. [Jan 26, 2021] – AMC Technology today announced the confirmation of Level 1 Security Trust Assurance and Risk Certification with Cloud Security Alliance. CSA’s STAR certification is the industry’s most powerful program for security assurance in the cloud. “We understand security is one of the biggest considerations organizations make when choosing solutions, which... Read more →

Continuing our Mission: Thoughts on the Industry’s Future from our Founder, Anthony Uliano

October 29, 2019

  Earlier this month InGenius Software announced they were being acquired by Upland Software. Although this wasn’t the only big news in the industry this month, like the Avaya and RingCentral relationship, it’s important, nonetheless. The acquisition of InGenius will have an impact on the niche industry of CRM and contact center integration.  AMC is… Read more →

Filed Under: Company News, DaVinci Tagged With: DaVinci, Ingenius, Mission

DaVinci Platform features and future developments

October 21, 2019

This month, AMC Technology is celebrating the one year anniversary of introducing DaVinci, its cloud-based flexible contact center platform, on the market. As the teams have been reflecting, celebrating and planning for 2020, I had a discussion with Anthony Uliano, Founder and CTO of AMC, and Praveen Ravela, Product Owner at AMC, about the enhancements brought… Read more →

Filed Under: Company News, DaVinci, Hybrid Contact Center Tagged With: CTI integration, DaVinci, DaVinci platform, Hybrid

Fun at work: using activity-based learning to boost productivity

September 19, 2019

Business executives with hand stacked

We learn better when we’re having fun. At AMC Technology, we’re trying to find ways to incorporate fun into our work to increase engagement and improve learning and valuable outcomes. Embracing change through positive learning As humans, we’re naturally a bit averse to change. We’ve learned it. Yet, we’ve also learned that change is inevitable… Read more →

Filed Under: #WatchUsInnovate, Company News Tagged With: agile, change, corporate change, fun at work, fun team building, team building

DaVinci – AMC’s New Cloud Contact Center Solution

October 1, 2018

DaVinci is the cumulation of 23 years of experience in the CRM and contact center integration space.  As companies more strongly consider moving away from premise-based communication platforms and onto cloud-based platforms, we wanted to provide a framework to companies to ease this transition.   So we created DaVinci, a pure-cloud contact center and CRM… Read more →

Filed Under: Company News, DaVinci, Picasso, Twilio Tagged With: CCaaS, Cloud Contact Center, DaVinci, Picasso, Twilio

Case Study

January 20, 2018

CPS Energy is the nation’s largest municipally owned energy utility providing both natural gas and electric service. The organization serves more than 786,000 electric customers and 339,000 natural gas customers in and around San Antonio, the nation’s seventh largest city. OVERVIEW INDUSTRY Utilities GOALS A stable CTI solution during their transition from Avaya AES to… Read more →

Filed Under: Case Studies, Company News

Case Study

January 19, 2018

Colmobil Corp is Israel’s largest motor-vehicle importer and distributor. Colmobil is the sole distributor of Mitsubishi Motors in the Israeli market. It also represents Mercedes Benz, Smart and Hyundai Motors. OVERVIEW INDUSTRY Automotive GOALS Seamless integration between SAP (CRM) and Cisco (CTI) where agents are able to use a single user interface to manage all… Read more →

Filed Under: Case Studies, Company News

Summer 2017 Cloud Challenge Wraps Up

August 14, 2017

The final sprint has come and gone, and our interns are now able to breathe a sigh of relief as the summer internship comes to an end. It’s safe to say our interns put in their blood, sweat, and tears to push through and end strong. WebRTC WebRTC kicked things off for the final sprint… Read more →

Filed Under: #WatchUsInnovate, Company News

Last Roadshow Stop: AMC Visits Regent University!

September 19, 2016

On September 8th AMC visited our customer, Regent University in Virginia Beach as our final stop of this summer’s Roadshow. Regent University is one of the nation’s leading Christian academic centers, with associate, bachelor’s, master’s and doctoral degrees available worldwide. Regent utilizes Contact Canvas in their contact center to connect Microsoft Dynamics CRM with their Avaya telephone system… Read more →

Filed Under: Company News, Contact Canvas Customers Tagged With: contact canvas, CRM and CTI Integration

Marketing and Finance Interns Gain Great Business Experience

August 16, 2016

Sadly, we had to say goodbye to our hardworking Marketing and Finance interns , Gordon and Teddy Grace, recently but asked them to share their thoughts regarding their internship with us. What were your responsibilities as an Intern this summer? Gordon: In the Marketing department, I generated new content for the company blog, newsletter, resource… Read more →

Filed Under: Company News

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