Careers | AMC Technology

AMC Technology is always looking for smart, goal-oriented team members.

Based in Richmond, Virginia, AMC offers competitive compensation and benefits, a casual and friendly agile work environment along with an opportunity to be a part of a continually growing software company. It means belonging to a growing group of brilliant developers, success engineers and business professionals who are making it their mission to explore and enhance the possibilities of today’s communication integration technologies. Why work at AMC? We’ve got a few ideas…

Top 3 Reasons to Work for AMC Technology

Work on a Great Product- AMC has been making exemplary solutions, certified by the biggest names in CRM and CTI since 1995. Used by customers around the globe every day, we strive to offer a best of breed solution that helps businesses offer improved and personalized customer service.

Work with an Energetic and Skilled Team- Our employees enjoy building, selling and supporting a great product. Being around that kind of positive energy will help you reach your full potential and you will look forward to coming to work each day too!

Live in a Great Location- Richmond, Virginia is right in the center of the East Coast with access to the beach and the mountains. Richmond has been named a top destination for food and travel and has the nation’s fourth hottest housing market. With the strongest income growth and low unemployment, it is a great place to hang your hat. Scott’s Addition, where AMC’s office is located is an area of massive growth and home to some of Richmond’s best restaurants and breweries.

Current Openings

Solutions Engineer

Join a great team!

About the Job

AMC Technology is looking for a web stack developer with great problem-solving skills and implementation savvy to join our growing team of Solution Engineers. As an SE you will help new and existing customers realize their contact center vision by building targeted extensions and enhancements for the AMC DaVinci contact center iPaaS.

As you develop your technical skills and grow in DaVinci and contact center experience you will assume the awesome responsibilities of customer pre- and post-sales technical advisor, systems implementation and 1^st and 2^nd level case management and resolution.

About AMC

AMC Technology is committed to providing integration solutions for dynamic organizations that seek contact center efficiency and high customer satisfaction. We are celebrating our 25th anniversary this year and have an exciting opportunity for a Solutions Engineer.

Our agile, product-focused team environment allows our employees to make a difference without the distractions of traditional business hierarchy. We are located in Richmond, VA and the applicant needs to be within driving distance to our office in the Scott’s Addition area. We promote work / life balance with 5 weeks of PTO, flexible working hours, free snacks, casual dress codes. Due to COVID, remote working from home office is allowed. It’s an exciting time to join our team as we’ve recently rebranded our flagship product and launched a brand-new Cloud product to our industry!

Key Skills You Must Have

EITHER Experience developing web applications. AMC uses JavaScript, TypeScript, Angular, React, REST APIs, HTML5 & CSS. You should have experience using similar tools and be able to learn the rest
OR Significant development experience using the web service and/or REST APIs of one of these Cloud CRM applications: Microsoft Dynamics 365, Oracle CX B2B or B2C, Salesforce, SAP C4C, ServiceNow, Zendesk
Strong verbal, written, presentation, and interpersonal communication skills
Ability to multi-task and work effectively in a team environment
Experience analyzing and presenting technical information to both technical and non-technical audiences
Bachelor’s degree or 5+ years of work experience in a computer related field

Bonus Skills You’ll Learn, But We Both Would Find Useful Now:

Experience working in an Agile environment
Contact center experience: a functional understanding of communication channels and customer interactions.
Technical skills with the ability to learn the AMC product suite
Experience working on a Cloud PaaS or deployment infrastructure. AMC uses Azure, but experience with AWS, Google Cloud Platform, IBM Cloud Services, Salesforce Platform, Oracle Cloud, etc.

Responsibilities include serving as a technical liaison:

Design, create and modify Apps that extend and enhance the DaVinci iPaaS.
Work with customers and team members to capture enhancement requirements.
Technical pre-sales discussions and demonstrations
Assist in managing and resolving 1^st and 2^nd level customer support cases
Assist on customer implementation and configuration
Testing novel customer solutions and configurations before and during implementation.

AMC Employee Benefits include:

5 weeks (25 days) of paid time off per year
Employer contributed Medical, Dental and Vision Insurance
Flexible working hours
Casual work environment
Bonuses based on company revenue and performance
8 annual holidays
Company sponsored events such as offsite retreats, holiday dinners and team building
Paid training
Healthy snacks and drinks
Paid volunteer days
401(k) with company match

Benefits

At AMC Technology, you will find a unique working environment that combines the advantages of a small business with strong partnerships to large international organizations. This combination creates an exciting and fast-paced working environment with access to cutting-edge technology. Our highly competitive benefits package promotes career development and job satisfaction. Some of the benefits we offer as part of our package:

5 weeks (25 days) of paid time off + holidays
Competitive salary
Training
Bonus plan
401K/profit sharing program
Medical, dental and vision
Healthy snacks
Casual work environment

Our Vision

We aspire to bring people together through great interactions.

Our Mission

We are committed to helping people connect by improving interactions between agents, customers, businesses and communities. To do so, we create innovative solutions that solve contact center challenges now and in the future.

Our Values

Communication: engaging with customers, users, employees, and organizations to build trust, understand their needs, and help solve their problems.

Creativity: thinking beyond the obvious to find meaningful and exciting solutions to the obstacles we encounter and supporting innovation.

Constant Improvement: reexamine our products and approaches continuously with the goal of always improving.

Community: doing good in the world by supporting diversity, equality, and personal growth and integrity.

Anti-discrimination policy

Organizations that advocate, support, or practice discrimination based on age, ethnicity, gender, national origin, disability, race, size, religion, sexual orientation, or socioeconomic background are not eligible to participate in this program. Organizations must be willing and able to attest that they do not discriminate on any of these grounds in order to receive donations. Case study: Recipient organizations must be willing and able to provide information to AMC for the purposes of creating a case study or testimonial on this program. If your organization is interested in applying, contact us for more information.