Careers

Join a great team!

About the Job

AMC Technology is looking for a web stack developer with great problem-solving skills and implementation savvy to join our growing team of Solution Engineers.  As an SE you will help new and existing customers realize their contact center vision by building targeted extensions and enhancements for the AMC DaVinci contact center iPaaS.

As you develop your technical skills and grow in DaVinci and contact center experience you will assume the awesome responsibilities of customer pre- and post-sales technical advisor, systems implementation and 1^st and 2^nd level case management and resolution.

About AMC

AMC Technology is committed to providing integration solutions for dynamic organizations that seek contact center efficiency and high customer satisfaction. We are celebrating our 25th anniversary this year and have an exciting opportunity for a Solutions Engineer.

Our agile, product-focused team environment allows our employees to make a difference without the distractions of traditional business hierarchy. We are located in Richmond, VA and the applicant needs to be within driving distance to our office in the Scott’s Addition area. We promote work / life balance with 5 weeks of PTO, flexible working hours, free snacks, casual dress codes. Due to COVID, remote working from home office is allowed. It’s an exciting time to join our team as we’ve recently rebranded our flagship product and launched a brand-new Cloud product to our industry!

Key Skills You Must Have

• EITHER Experience developing web applications. AMC uses JavaScript, TypeScript, Angular, React, REST APIs, HTML5 & CSS.  You should have experience using similar tools and be able to learn the rest
• OR Significant development experience using the web service and/or REST APIs of one of these Cloud CRM applications: Microsoft Dynamics 365, Oracle CX B2B or B2C, Salesforce, SAP C4C, ServiceNow, Zendesk
• Strong verbal, written, presentation, and interpersonal communication skills
• Ability to multi-task and work effectively in a team environment
• Experience analyzing and presenting technical information to both technical and non-technical audiences
• Bachelor’s degree or 5+ years of work experience in a computer related field

Bonus Skills You’ll Learn, But We Both Would Find Useful Now:

• Experience working in an Agile environment
• Contact center experience: a functional understanding of communication channels and customer interactions.
• Technical skills with the ability to learn the AMC product suite
• Experience working on a Cloud PaaS or deployment infrastructure. AMC uses Azure, but experience with AWS, Google Cloud Platform, IBM Cloud Services, Salesforce Platform, Oracle Cloud, etc.

Responsibilities include serving as a technical liaison:

• Design, create and modify Apps that extend and enhance the DaVinci iPaaS.
• Work with customers and team members to capture enhancement requirements.
• Technical pre-sales discussions and demonstrations
• Assist in managing and resolving 1^st and 2^nd level customer support cases
• Assist on customer implementation and configuration
• Testing novel customer solutions and configurations before and during implementation.

AMC Employee Benefits include:

• 5 weeks (25 days) of paid time off per year
• Employer contributed Medical, Dental and Vision Insurance
• Flexible working hours
• Casual work environment
• Bonuses based on company revenue and performance
• 8 annual holidays
• Company sponsored events such as offsite retreats, holiday dinners and team building
• Paid training
• Healthy snacks and drinks
• Paid volunteer days
• 401(k) with company match