Streamline your CX performance with DaVinci™ & Salesforce Service Cloud
DaVinci’s out-of-the-box integration embeds Avaya call controls within Salesforce and enhances agent workflows, unlocking efficiency for your entire customer service organization.
The ultimate agent experience with DaVinci for Salesforce Service Cloud Voice & Avaya
Boost Customer Interactions
Receive real-time screen pops displaying relevant customer information before answering the call so agents can personalize interactions based on
Salesforce data. Agents also have quick access to call controls and click-to-dial, increasing accuracy and efficiency, with less toggling between apps.
Unlock Actionable Insights
Avaya call data processed by Salesforce through the help of DaVinci delivers accurate information that can be used in reporting for supervisors to make data-driven decisions to optimize performance.
Transform with AI
Transcription service compatibility connected with
advanced AI functionality from Salesforce Einstein provides you with interactions tailored from your data and generated with AI for Intent, Next Best Actions and Recommendations for call wrap-ups. DaVinci’s out-of-the-box integration embeds Avaya call controls within Salesforce and enhances agent workflows, unlocking efficiency for your entire customer service organization.
DaVinci Architecture
Avaya BYOT + Salesforce Service Cloud
DaVinci App for Salesforce Service Cloud Voice (BYOT)
DaVinci provides back-end enablement for Service Cloud Voice with Avaya systems for Salesforce’s BYOT and Transcription services.
$15
user/month
DaVinci App for Service Cloud Voice
- Embedded Call Controls from BYOT in Salesforce Service Cloud
- Backend Enablement of Service Cloud Voice
- Screen Pop
- Click-to-Dial
$18
user/month
DaVinci App for Service Cloud Voice + DaVinci App Service for Transcription
- Transcription Service Compatibility for Salesforce Einstein*
- Embedded Call Controls from BYOT in Salesforce Service Cloud
- Backend Enablement of Service Cloud Voice
- Screen Pop
- Click-to-Dial
*DaVinci App Service for Transcription requires deployment in customer Azure tenant, and requires activation of Azure Speech Services.
Resources
Find out how AMC Technology & Salesforce Service Cloud Voice (BYOT) with Avaya work together in this downloadable guide
