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CRM and CTI Solutions for Salesforce, Dynamics, ServiceNow, Zendesk, SAP, and Oracle
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Battle for the Single Pane of Glass

May 8, 2019

Now more than ever contact centers are taking center stage as one of the key components to a successful business.  How they organize the information for their agents plays a critical role in the overall success of the customer interactions, the ability to reduce call handling time, maximize single call resolutions, and maintain engaged agents through… Read more →

Filed Under: Contact Canvas Customers, Twilio Tagged With: Agent Experience, CCaaS, CPaas, UI, UX

Understanding Common CTI Features

April 21, 2019

Each contact center integration project has specific and necessary requirements that are needed to increase agent efficiency and improve the customer journey. Identifying a product that leverages market experience to design and fulfill most requirements is recommended.  The goal of a quality integration project is to track, record and store customer information so that the… Read more →

Filed Under: New to CTI Tagged With: Click to Dial, CRM and CTI Integration, CTI Dictionary, CTI Features, CTI Glossary, Improving Agent Efficiencty, Microsoft Dynamics and CTI Integration, Omni Channel, Salesforce and CTI Integration, SAP and Salesforce Integration, Screen Pop

Meet our Marketing Intern, Alexis

April 15, 2019

AMC is proud of the relationship we have with VCU to offer development and marketing internships that help develop students for the real world. This spring we were fortunate to have Alexis as a marketing intern and are sad to see her time with AMC coming to a close. We spent some time catching up… Read more →

Filed Under: Uncategorized

Creating a Marketing Launch Plan that Isn’t Scary

October 30, 2018

Your developers have been heads down on a new product for months, and despite the buzzwords floating around the office, most of the people within your organization aren’t even quite sure what this product does. Now, its your job to figure it out, give it an identity and explain why anybody would even want it.   If… Read more →

Filed Under: Uncategorized

Migrating Your Premise Contact Center to the Cloud

October 30, 2018

The movement from premise IT infrastructure to cloud-based IT infrastructure is well established and most companies have made a full or partial switch.  Many companies are now using cloud-based applications, like Salesforce.com, and are further reducing their datacenter footprint by virtualizing on Infrastructure as a Service offerings from Amazon Web Service or Azure, or building on a Software as a Service approach.  Some companies have even embraced new cloud-based development environments, like… Read more →

Filed Under: Contact Center Tips, DaVinci, Picasso, Twilio Tagged With: DaVinci, Picasso, Twilio

Twilio Flex(ing) it’s Contact Center Muscle

October 23, 2018

Twilio announced earlier this year a plan to offer Twilio Flex, a major new Contact Center as a Service offering into the somewhat crowded market.  With SIGNAL, Twilio’s annual Developer and Customer Conference, happening next week we’re bound to hear more exciting news about this new platform.  Twilio Flex is not only the latest CCaaS… Read more →

Filed Under: Twilio Tagged With: CCaaS, DaVinci, Twilio

DaVinci – AMC’s New Cloud Contact Center Solution

October 1, 2018

DaVinci is the cumulation of 23 years of experience in the CRM and contact center integration space.  As companies more strongly consider moving away from premise-based communication platforms and onto cloud-based platforms, we wanted to provide a framework to companies to ease this transition.   So we created DaVinci, a pure-cloud contact center and CRM… Read more →

Filed Under: Company News, DaVinci, Picasso, Twilio Tagged With: CCaaS, Cloud Contact Center, DaVinci, Picasso, Twilio

5 Ways to Make Sure Your Internship Rocks: What we learned after surviving (& eventually thriving) five summer programs

September 7, 2018

Congratulations. You’ve decided that you want to start an internship program with your company. Although, you may have some doubts as to just how successful it could be. You’ve read articles online, and the recruiting process seems pretty straight forward. However, it sure would be great if you could get some pointers from a business… Read more →

Filed Under: Uncategorized

Is everything in the cloud?

June 28, 2018

A high-level overview of the differences between cloud and on-premise solutions for contact centers.   It seems as if everyone is talking about “in the cloud,” and with all the noise around the cloud, the common perception is that it must be better, making many organizations jump on the cloud bandwagon. However, it is important… Read more →

Filed Under: Uncategorized

1 free thing you can do today to gain cool boss status

May 31, 2018

Tony Hsieh, CEO of Zappos since 1999, may be famously known for his mohawks, “weirdness” in company culture and the fact that he sits at the same desk as his employees; however, his open door policy and self-managed organizational model has been both highly praised and widely criticized since the company adopted it. While Hsieh’s… Read more →

Filed Under: Uncategorized

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