Matching our personality with our mission for our 25th birthday year! January 16, 2020A summary of our re-brand from marketing’s perspective We’re turning 25 this year. If AMC Technology was a person we’d be entering into a new age bracket – the one where you can do the mature adulting activities like renting a car hassle free, but still feel like you’re not far removed from the college… Read more →
Top 5 Things You Can Do With DaVinci Integration for Genesys PureCloud and Salesforce December 2, 2019Given the timing of two key events, the Salesforce Annual Conference – Dreamforce 2019 a few weeks ago and AMC’s validation of our DaVinci integration for Genesys PureCloud this week, I think it’s the perfect time to share the top 5 things you can do with DaVinci integration for Genesys PureCloud and Salesforce. The combination… Read more →
Continuing our Mission: Thoughts on the Industry’s Future from our Founder, Anthony Uliano October 29, 2019 Earlier this month InGenius Software announced they were being acquired by Upland Software. Although this wasn’t the only big news in the industry this month, like the Avaya and RingCentral relationship, it’s important, nonetheless. The acquisition of InGenius will have an impact on the niche industry of CRM and contact center integration. AMC is… Read more →
DaVinci Platform features and future developments October 21, 2019This month, AMC Technology is celebrating the one year anniversary of introducing DaVinci, its cloud-based flexible contact center platform, on the market. As the teams have been reflecting, celebrating and planning for 2020, I had a discussion with Anthony Uliano, Founder and CTO of AMC, and Praveen Ravela, Product Owner at AMC, about the enhancements brought… Read more →
Fun at work: using activity-based learning to boost productivity September 19, 2019We learn better when we’re having fun. At AMC Technology, we’re trying to find ways to incorporate fun into our work to increase engagement and improve learning and valuable outcomes. Embracing change through positive learning As humans, we’re naturally a bit averse to change. We’ve learned it. Yet, we’ve also learned that change is inevitable… Read more →
How To Guide – Configuring C/4HANA For Your Contact Center Using DaVinci August 6, 2019Please note: This post originally appeared on SAP Community. You can find it here. With SAP’s introduction of C/4HANA in June 2018, SAP has seen significant adoption of their new cloud-based CRM platform, especially within their customer service department. As businesses explore ways to use Cloud for Customer within their contact center, some are hoping to… Read more →
Best of Both Worlds – Hybrid Contact Center Strategies June 25, 2019Developing your Hybrid Contact Center Strategy Companies are looking to connect with their customers in new ways, levering the flexibility and cost savings of cloud communication platforms, while realizing additional value from their premise environments. Companies that plan ahead and do it well, can have the best of both worlds, a true hybrid contact center… Read more →
Enterprise Routing with DaVinci and Twilio TaskRouter June 1, 2019Written by Anthony X. Uliano, Founder / CTO of AMC Technology – Originally posted by Twilio. Customer service has come a long way in the past few years. Businesses have made a significant investment in their systems to improve the customer experience, and they’re seeing the results in higher CSAT scores. However, many of these… Read more →
Let’s Talk About Knowledge Workers! June 1, 2019Often times when I’m asked what our software does, I talk about what we do for contact center agents. It’s easy to explain the benefits of computer telephony integration for your agents, as everyone has a negative call center story they can share. Endless call transfers and repeating information over and over again are easy… Read more →
Hybrid approach for contact centers: Do you really need it? May 30, 2019It seems like every few years new buzzwords take over the tech scene. A few years ago everyone begin talking about the cloud, but as IT departments began evaluating transitioning to the cloud, it became apparent it wasn’t a wise decision for each organization to jump into a cloud migration. Which brings us to “hybrid,”… Read more →
