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Data Integration: The Way to Supercharge Contact Center Efficiency

April 26, 2023

In today's fast-paced business environment, contact centers are under increasing pressure to deliver high-quality customer service while also improving efficiency and reducing costs. One of the key ways that contact centers can achieve these goals is through data integration. By integrating data from different sources and systems, contact centers can gain a more complete and... Read more →

Filed Under: Uncategorized

Boost Your SAP Call Center’s ROI with DaVinci

April 21, 2023

Boost SAP ROIAre you tired of low customer satisfaction rates and inefficient call center operations that are impacting your ROI? Discover how DaVinci can boost your SAP Call Center's ROI through improved customer interactions, increased efficiency, and reduced operational costs. DaVinci offers pre-packaged integration between SAP CRM and leading contact center solutions, advanced reporting, and proactive customer... Read more →

Filed Under: Contact Center Tips, SAP C4C

Boosting Support Ticket Analysis with ChatGPT: A Step-by-Step Guide

April 11, 2023

How to boost support ticket analysis      In today's fast-paced business environment, customer support is a critical component of ensuring customer satisfaction and maintaining brand loyalty. Support tickets, which capture customer inquiries, issues, and complaints, contain valuable data that can provide insights into customer preferences, pain points, and areas for improvement. Analyzing support tickets effectively can help businesses identify... Read more →

Filed Under: Contact Center Tips Tagged With: chatgpt, DaVinci, support ticket analysis

6 Reasons why you Should Start Moving to the Cloud with AMC’s DaVinci & Microsoft

March 28, 2023

As businesses continue to grow and evolve, many are considering moving to the cloud. Cloud computing offers a variety of benefits that can improve the efficiency and productivity of your organization. From cost savings to increased flexibility and scalability, the cloud has the potential to transform the way your business operates. In this article, we... Read more →

Filed Under: Moving to the Cloud Tagged With: amc technology, Cloud Migration, DaVinci, Microsoft Dynamics, Microsoft Dynamics and CTI Integration

Build vs Buy: A Q & A with our CTO, Praveen Ravela

March 21, 2023

Build vs. BuyIn today's fast-paced business world, companies are constantly seeking ways to enhance their customer experience. Often this can be done through integrating systems they already have in place, but is build vs. buy a better option? We sat down with Praveen Ravela, Chief Technology Officer of AMC Technology, to learn more about this topic and... Read more →

Filed Under: Uncategorized

Going Beyond Pins and Passwords with Voice Biometrics

March 15, 2023

Voice BiometricsGoing Beyond Pins and Passwords with Voice Biometrics Gone are the days when we relied on pins and passwords to protect sensitive information. In today's world, where technology is evolving rapidly, we are always looking for ways to enhance our security measures while also making life more convenient. With voice biometrics, we can achieve both... Read more →

Filed Under: Uncategorized

Treasure Map to Avoiding Adoption Pitfalls

February 27, 2023

AdoptionAdoption pitfalls can hinder an organization's ability to keep pace with technological advancements, leading to a lack of technology in some businesses. It is vital for organizations that haven't implemented digital strategies to recognize the potential risks and consequences of falling behind their competitors. What are the barriers preventing the successful adoption of new technologies,... Read more →

Filed Under: Uncategorized

What is the impact on the agent experience when moving from premise to cloud communication channels?

February 23, 2023

Our customers are asking a lot of questions about how you move from a premise communication platform (like Avaya, Cisco, etc..) to a more modern cloud or CCaaS communication channel (Five9, Genesys Cloud, AWS, etc.). This how-to guide walks you through a scenario of starting with a premise deployment, adding voice biometrics and then migrating... Read more →

Filed Under: Uncategorized Tagged With: AMC, amc technology, cloud communication channels, DaVinci, premise

Q&A: 3 Bold CX predictions and how DaVinci can support your CX strategy

February 21, 2023

Q&A 3 Bold PredictionsIn this Q&A , our founder and CEO, Anthony Uliano, and David Grant, Customer Success Account Manager share their insights on 3 bold predictions for the future of CX and how DaVinci can support your CX strategy. They discuss how emerging technologies such as AI, self-service and automation, along with shifting consumer behaviors, will transform... Read more →

Filed Under: Uncategorized

3 key Components of an Exceptional CX Digital Transformation Strategy

February 8, 2023

CX Digital Transformation Strategy            Are you looking into how to take your business’ CX digital transformation strategy to the next level? Look no further! Using technology to connect people and businesses in a digital transformed world has shifted dramatically over the last few years. Businesses are now focusing on digital transformation for an... Read more →

Filed Under: CX Digital Transformation Tagged With: AMC, amc technology, Customer Loyalty, CX, CX Digital Transformation, CX Strategy, DaVinci, DaVinci platform, Digital Transformation Strategy

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