AMC Technology

DaVinci is an interaction orchestration platform that improves customer engagement across the enterprise.  DaVinci supports the best of breed applications, platforms and tools to drive innovative, engaging customer and employee experiences.   DaVinci can be used where customer engagement happens, contact centers, brick and mortar in-store, field service, and self-service.    DaVinci is made up of three... Read more →

In the tug of war between product and experience, who reigns supreme? In the past, organizations spent a large portion of their time focusing on product development and price research for growth and brand loyalty. They took an inside-out approach: organizations made decisions based on what was best for business, not what was necessarily best... Read more →

Omnichannel support is no longer the exception but the rule. With more and more customers starting their support journey online it has become a marketing must-have to have a support presence across multiple channels.  15 years ago the average consumer typically used two touch-points when buying an item and only 7% regularly used more than... Read more →

Elevate customer experiences while opening the door to adapt to new technologies Although the expectations of customers seem to always be increasing, the urgency of organizations to accommodate customers how and where they wanted accelerated with the need to survive during the pandemic. Customers are expecting a personalized, timely experience that follows them across the... Read more →

Let’s set the stage: the organization you work for is experiencing huge growth quickly, but it seems the technology running your contact center, the heart of your customer care, is disjointed. Systems aren’t in sync with one another and reporting is a nightmare. The hard truth: the platforms and technologies you’re using weren’t set-up up... Read more →