Is everything in the cloud? June 28, 2018A high-level overview of the differences between cloud and on-premise solutions for contact centers. It seems as if everyone is talking about “in the cloud,” and with all the noise around the cloud, the common perception is that it must be better, making many organizations jump on the cloud bandwagon. However, it is important… Read more →
1 free thing you can do today to gain cool boss status May 31, 2018Tony Hsieh, CEO of Zappos since 1999, may be famously known for his mohawks, “weirdness” in company culture and the fact that he sits at the same desk as his employees; however, his open door policy and self-managed organizational model has been both highly praised and widely criticized since the company adopted it. While Hsieh’s… Read more →
It’s Never Too Late to Create a World Class Contact Center (& Reach Customer Service Excellence) April 30, 2018At AMC we’ve got a team of people who have worked alongside contact centers since we started in 1995, so we’re pretty comfortable calling ourselves experts. Outside of our days in the office, we’re cable, cell phone and credit card customers, too, and we find it blaringly obviously when contact centers are getting it right,… Read more →
Numbers don’t lie: A look into what 2019 holds for contact centers* February 13, 2018Contact centers across the globe are changing their operational models – and it is happening quickly! Although it may feel like 2017 was yesterday, 2019’s forecast for customer interactions are predicted to be over half via channels other than voice. And while omni-channel has been driving conversations across most of the I.T. world for the… Read more →
Case Study January 20, 2018CPS Energy is the nation’s largest municipally owned energy utility providing both natural gas and electric service. The organization serves more than 786,000 electric customers and 339,000 natural gas customers in and around San Antonio, the nation’s seventh largest city. OVERVIEW INDUSTRY Utilities GOALS A stable CTI solution during their transition from Avaya AES to… Read more →
Case Study January 19, 2018Colmobil Corp is Israel’s largest motor-vehicle importer and distributor. Colmobil is the sole distributor of Mitsubishi Motors in the Israeli market. It also represents Mercedes Benz, Smart and Hyundai Motors. OVERVIEW INDUSTRY Automotive GOALS Seamless integration between SAP (CRM) and Cisco (CTI) where agents are able to use a single user interface to manage all… Read more →
Summer 2017 Cloud Challenge Wraps Up August 14, 2017The final sprint has come and gone, and our interns are now able to breathe a sigh of relief as the summer internship comes to an end. It’s safe to say our interns put in their blood, sweat, and tears to push through and end strong. WebRTC WebRTC kicked things off for the final sprint… Read more →
Sprint #2 is complete! July 20, 2017Congrats to all of the interns on a successful second sprint! Our four intern teams here at AMC Technology delivered fantastic presentations, showing what they developed the past two weeks, and discussed what they learned along the way. Team Microsoft Kevin and Austin had a very successful second sprint! They were able to take the… Read more →
Sprint #1 is complete! July 7, 2017A huge round of applause for our interns for having completed their first two-week sprint! All four teams developed the beginning features of their individual projects. After a challenging two weeks of working with different code, APIs and a lot of learning, each team was able to pull through and present functional software. Team… Read more →
2017 Week One Watch Us Innovate! June 9, 2017The first week of our 2017 internship is officially in the books! This year, eight development interns and two marketing interns from VCU are collaborating with AMC employees to build integration solutions for a variety of platforms. Four teams have been formed to build cloud based solutions that will be presented to judges on a… Read more →
