Data Integration: The Way to Supercharge Contact Center Efficiency

In today's fast-paced business environment, contact centers are under increasing pressure to deliver high-quality customer service while also improving efficiency and reducing costs. One of the key ways that contact centers can achieve these goals is through data integration. By integrating data from different sources and systems, contact centers can gain a more complete and... Read more →

Boost Your SAP Call Center’s ROI with DaVinci

Are you tired of low customer satisfaction rates and inefficient call center operations that are impacting your ROI? Discover how DaVinci can boost your SAP Call Center's ROI through improved customer interactions, increased efficiency, and reduced operational costs. DaVinci offers pre-packaged integration between SAP CRM and leading contact center solutions, advanced reporting, and proactive customer... Read more →

Boosting Support Ticket Analysis with ChatGPT: A Step-by-Step Guide

      In today's fast-paced business environment, customer support is a critical component of ensuring customer satisfaction and maintaining brand loyalty. Support tickets, which capture customer inquiries, issues, and complaints, contain valuable data that can provide insights into customer preferences, pain points, and areas for improvement. Analyzing support tickets effectively can help businesses identify... Read more →

6 Reasons why you Should Start Moving to the Cloud with AMC’s DaVinci & Microsoft

As businesses continue to grow and evolve, many are considering moving to the cloud. Cloud computing offers a variety of benefits that can improve the efficiency and productivity of your organization. From cost savings to increased flexibility and scalability, the cloud has the potential to transform the way your business operates. In this article, we... Read more →

Build vs Buy: A Q & A with our CTO, Praveen Ravela

In today's fast-paced business world, companies are constantly seeking ways to enhance their customer experience. Often this can be done through integrating systems they already have in place, but is build vs. buy a better option? We sat down with Praveen Ravela, Chief Technology Officer of AMC Technology, to learn more about this topic and... Read more →

Going Beyond Pins and Passwords with Voice Biometrics

Going Beyond Pins and Passwords with Voice Biometrics Gone are the days when we relied on pins and passwords to protect sensitive information. In today's world, where technology is evolving rapidly, we are always looking for ways to enhance our security measures while also making life more convenient. With voice biometrics, we can achieve both... Read more →

Treasure Map to Avoiding Adoption Pitfalls

Adoption pitfalls can hinder an organization's ability to keep pace with technological advancements, leading to a lack of technology in some businesses. It is vital for organizations that haven't implemented digital strategies to recognize the potential risks and consequences of falling behind their competitors. What are the barriers preventing the successful adoption of new technologies,... Read more →

What is the impact on the agent experience when moving from premise to cloud communication channels?

Our customers are asking a lot of questions about how you move from a premise communication platform (like Avaya, Cisco, etc..) to a more modern cloud or CCaaS communication channel (Five9, Genesys Cloud, AWS, etc.). This how-to guide walks you through a scenario of starting with a premise deployment, adding voice biometrics and then migrating... Read more →

3 key Components of an Exceptional CX Digital Transformation Strategy

            Are you looking into how to take your business’ CX digital transformation strategy to the next level? Look no further! Using technology to connect people and businesses in a digital transformed world has shifted dramatically over the last few years. Businesses are now focusing on digital transformation for an... Read more →
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