AMC Technology

Omnichannel support is no longer the exception but the rule. With more and more customers starting their support journey online it has become a marketing must-have to have a support presence across multiple channels.  15 years ago the average consumer typically used two touch-points when buying an item and only 7% regularly used more than... Read more →

Elevate customer experiences while opening the door to adapt to new technologies Although the expectations of customers seem to always be increasing, the urgency of organizations to accommodate customers how and where they wanted accelerated with the need to survive during the pandemic. Customers are expecting a personalized, timely experience that follows them across the... Read more →

Let’s set the stage: the organization you work for is experiencing huge growth quickly, but it seems the technology running your contact center, the heart of your customer care, is disjointed. Systems aren’t in sync with one another and reporting is a nightmare. The hard truth: the platforms and technologies you’re using weren’t set-up up... Read more →

Until a few years ago, contact centers were strictly treated like a customer care division of organizations. Contact centers would provide the services that solved customer problems like changing reservations, solving service problems or resolving billing disputes. Now, decision makers are realizing with a few changes in their overall strategy, they can turn the contact... Read more →

Why is now the time to move to cloud? Cloud contact centers are 27% cheaper and experience 35% less downtime than on-premise contact centers. - Talk Desk  By the end of 2022, 75% of contact centers plan to make the move to the cloud. - Deloitte  57% of customers would rather contact companies via digital... Read more →

57% of customers would rather contact companies via digital media such as email or social media rather than use voice-based customer support. Find out what the average age of your customer is. Knowing your customer’s average age is huge in understanding which additional channels you should implement into your customer journey, if any.  Customer experience expectations... Read more →

Millennials surpassed Baby Boomers as the largest living adult generation in 2019, according to the U.S. Census Bureau. And as of July 2021, Millennials are still in the lead (27.7%), and their younger siblings, Gen Z (25.6%) aren’t far behind. Knowing your customer’s average age is huge in understanding which additional channels you should implement... Read more →

AMC Technology's DaVinci provides integration for SAP Sales Cloud & Amazon Connect for any sized contact center Amazon Connect, SAP Sales Cloud and DaVinci Integration DaVinci is a powerful, turnkey CTI platform that lets contact centers agents and their customers have more delightful interactions. Call centers looking to incorporate features and functionality beyond what is... Read more →