AMC Technology

CRM and CTI Solutions for Salesforce, Dynamics, ServiceNow, Zendesk, SAP, and Oracle
AMC Technology
Menu
  • DAVINCI
    • What is DaVinci?
    • Workspace
    • What is UXiPaaS?
    • Pricing
    • App Gallery
  • INTEGRATIONS
    • Amazon Connect
    • Avaya
    • Aspect
    • Cisco
    • Genesys Pure Cloud
    • Microsoft Dynamics
    • Oracle CX Sales
    • Oracle CX Service
    • Oracle Siebel
    • SAP CRM
    • SAP Hybris C4C
    • Salesforce
    • ServiceNow
    • Twilio
    • Twilio Flex
    • Zendesk
  • SUPPORT
    • Customer Portal
    • Support Info
    • Services
    • Developers
    • Trust & Security
    • Creators Studio ↗
  • RESOURCES
    • Resource LibraryNew!
    • Integration Assessment
    • Success Stories
    • Blog
    • News & Events
  • PARTNERS
    • DaVinci Platform Partners
    • DaVinci Sales Partners
    • DaVinci Build Partners
  • COMPANY
    • About Us
    • Careers
    • Internships
    • MVP Program
    • Non-Profits
    • Contact
  • DEMO

Contact Center Trends Post Pandemic: My Take-a-ways from Calabrio’s State of the Contact Center 2021 Report

April 12, 2021

At the end of March, Calabrio, a customer experience intelligence company, released insight around strategic trends and opportunities for contact centers for 2021. There were several take-a-ways that highlight the patterns that are continuing to emerge around all the ways the pandemic forced change. Covid-19 accelerated the digital transformation across all organizations. Contact centers were… Read more →

Filed Under: Uncategorized

Introducing DaVinci Workspace

March 30, 2021

Here at AMC Technology, we try to develop solutions that address current and real-world contact center challenges. Most out-of-the-box CTI solutions have many of the same features and functionality and a long list of compliance restrictions and proprietary limitations. That leaves contact centers in a position of having to choose CTI tools based on the… Read more →

Filed Under: Uncategorized

Security Importance Q & A with Solution Engineer, Ken

March 23, 2021

  AMC knows trust and security are some of the biggest considerations when choosing a contact center solution. I caught up with one of our solution engineers, Ken Rush who has helped lead recent security efforts at AMC. It is definitely worth the read to understand how and what AMC does to exceed modern technology… Read more →

Filed Under: Uncategorized Tagged With: Security

It’s Unheard-Of: How DaVinci is Shaking up the Contact Center Industry

February 25, 2021

It’s Unheard-Of: How DaVinci is Shaking up the Contact Center Industry We’ve got something unheard of in the industry: an infinitely flexible platform. While many organizations boast flexible capability, you’re likely still stuck with their product. DaVinci opens the door for organizations to use whatever communication or CRM solutions they want, while still giving them… Read more →

Filed Under: Uncategorized

SAP’s Cloud Subscription Bundle, RISE with SAP

February 9, 2021

Book a Demo!

Last month, SAP officially announced RISE with SAP, a subscription-based bundling of cloud-services designed to help businesses migrate all their ERP processes to the cloud. The latest offering comes as a response to the difficulties many companies experienced attempting to maintain business operations throughout the COVID-19 pandemic. By providing access to a full solution portfolio… Read more →

Filed Under: SAP C4C, Uncategorized

What Contact Center Leaders are Considering for 2021

November 10, 2020

As we approach the end of what has felt like the longest year of all time, many of us are hoping for a more positive 2021. There has been so much out of our control, but strong leaders know they can at least proactively plan in hopes for a smoother new year. So, how have… Read more →

Filed Under: Uncategorized

Schedule an Assessment with AMC’s Solutions Experts!

October 30, 2020

In a year full of uncertainty, the qualities that make for a successful call center experience remain relatively unchanged: Shorter and fewer hold times, faster solutions and good customer service. Are the tools you are using to support your call center helping you achieve your goals? Has the global pandemic altered your growth strategy? Have… Read more →

Filed Under: Contact Center Tips, DaVinci, New to CTI, Uncategorized Tagged With: assessment, Call Center, CTI integration, iPaaS

How much does contact center integration cost? The truth from our sales team

October 21, 2020

How much does a contact center integration project cost, anyway? Ah, pricing:  the elephant in the room that dictates almost every B2B purchase decision. However, its often difficult to get an understanding of how much a product or service is going to cost because historically organizations have opted to wait until they have a 1-on-1… Read more →

Filed Under: Uncategorized

CCaaS vs iPaaS: Better Together or Unnecessary?

October 13, 2020

A contact center analyst recently asked me why a contact center would be interested in iPaaS, even mentioning that they usually look to their CCaaS solutions to handle similar use cases. Initially, I was shocked. Then, I realized there may be a knowledge gap of the benefits that an iPaaS could bring to several organizations…. Read more →

Filed Under: Uncategorized

A New Kind of iPaaS

October 6, 2020

Just recently Gartner released its 2020 Magic Quadrant for enterprise integration platform as a service (EiPaaS) report. Gartner always does a great job of defining a segment, identifying the best companies in the space, and diving deep into the strengths and weaknesses of each offering. I think the time has come, however, for Gartner to expand the segment to go beyond data-centric iPaaS and start considering UX-centric iPaaS (UXiPaaS).  Companies benefit from data-centric iPaaS… Read more →

Filed Under: Uncategorized

  • 1
  • 2
  • 3
  • …
  • 13
  • Next Page »

Blog Categories

  • #WatchUsInnovate
  • Case Studies
  • Company News
  • Contact Canvas Customers
  • Contact Canvas Information
  • Contact Center Tips
  • DaVinci
  • Hybrid Contact Center
  • New to CTI
  • Picasso
  • Salesforce
  • SAP C4C
  • Twilio
  • Uncategorized

Search

Salesforce
Avaya
Cisco
SAP
Microsoft Partner
Aspect
Zendesk
Twilio
ServiceNow
Genesys
  • Facebook
  • Twitter
  • Linkedin
  • YouTube

Contact Us

Call Us: +1 (800) 390-4866
Email Us: info@amctechnology.com
Talk to a Specialist

Hi, I'm Leo!

Want to chat about AMC Technology or DaVinci? I'm here to help!

chat

Copyright © 1998-2020 AMC Technology, LLC. All Rights Reserved | Terms of Use | Privacy Policy

We use cookies to personalize content and enhance your overall experience. If you continue without changing your settings, we’ll assume you’re happy to receive cookies on this site. However, you can change your cookie settings at any time. More information