How to Appeal to Millennials & Gen Z in your CX Tech Strategy
Amazon Connect & SAP Cloud Integration for Call & Contact Centers
What are the Top 10 Benefits of Call Transcription?
Designing financial organizations’ contact center tech for customer centric experiences
Amazon Connect & Microsoft Dynamics Integration for Call and Contact Centers
Will contact center agents work remotely in 2022-2023?
While some business leaders are trying to overlook “the great resignation” and urge employees to come back to the office, many data scientists believe remote work is here to stay. According to Ladders research, 25 percent of professional jobs will be remote by the end of 2022 and new remote opportunities will increase into 2023…. Read more →
How a digital transformation of your contact center can reduce call volume
Creative ways to reduce call volume with a contact center digital transformation because it isn’t just about reducing costs, if done correctly it can be used to create delightful customer experiences. Optimize your IVR or IVA Flows Spending time evaluating how your IVR (Interactive Voice Response) is directing calls or even migrating to an AI,… Read more →
Contact Center Telephony: Is it time to move from premise to cloud?
Key Players in the Digital Transformation of Contact Centers
The technologies driving the digital transformation The digital transformation for contact centers isn’t just a buzz-term, but what are the technologies at the center of it? Cloud Contact Center Having all of the applications your contact center uses to operated fully in the cloud allows all of the customer data to be in one location,… Read more →
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