The #1 Best Contact Center Software

Affordable
Plans start at $22.50/month
Efficient
99% Up-time & immediate turnaround
Secure
Compliant & Secure Across Industry Standards
Identity & Access Management

Identity & Access Management

IAM is a framework of business processes, policies, and technologies that facilitates the management of electronic or digital identities. With IAM, organizations can control user access to critical information within their systems. 

Data Management

The best contact center software, DaVinci gives organizations the commitment to safeguarding customer information. By centralizing and storing all customer data exclusively within the DaVinci applications, it establishes a secure foundation for AI training while ensuring data integrity remains within the confines of your business environment.

Customer Data Security
Real-Time Responsiveness - Event Driven Architecture

Event-Driven Architecture

Event-driven architecture focuses on the production, detection, consumption, and reaction to events. It is particularly useful for real-time data processing and analytics. This is helpful in providing proactive customer care for customers that is triggered on events in CRM and increasing the scalability and extensibility to the applications.

Enterprise Application Framework

The best contact center software, DaVinci’s comprehensive tech stack provides a platform, a library of pre-built applications to leading customer experience applications, and the ability for organizations to build their own custom applications. Organizations can build apps with their engineers to solve specific challenges or utilize Microsoft’s Low Code No Code Power Platform.

Enterprise Application Framework

DaVinci’s Key Features

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Completely Customizable

DaVinci’s platform is designed to be extended, enhanced, or customized quickly for each and every customer use case needed.

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Own The UI

Have complete control to customize or add new functionality to your solution as it rolls out to different end-users.

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Connect With Any App

DaVinci works with any communication channel and can connect custom apps, so you’re not limited to using a single communication infrastructure.

AMC's DaVinci Integrations

Plug & play any combination of CRM & communication channels:

 

CRM: Epic, Microsoft Dynamics, Oracle CX Sales, Oracle CX Service, Oracle Siebel, SAP Sales Cloud, SAP CRM, Salesforce, Salesforce Service Cloud Voice, ServiceNow, Zendesk

Communication: Amazon Connect, Alvaria, Avaya, Cisco, Five 9, Genesys Cloud, Microsoft Teams, RingCentral, Twilio, Twilio Flex

With CTI

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Pre-Built Integration Applications

With DaVinci’s Orchestration Platform

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Pre-Built Integration Applications

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AI Learning with your Data

Build Low Code Custom Apps

Day 1 Data Protection

Trigger Events Based on Customer Actions

Streamlined Data Flow

Integration with Decoupled Systems

IAM Capabilities (Okta, OneLogin, Azure Active Directory)

Accurate Reporting Increases Lead Conversions for Carnival Cruise Lines

“This enhancement has been a critical component to understanding and increasing lead conversion. Additionally, sales managers have more real-time and accurate call data, offering opportunities to impact today’s performance. It has been an effective tool to optimize agent and lead performance”

– Colleen Oliverio, Director of Strategic Initiatives

carnival cruise ship- case study

Best Contact Center Software

“We are using DaVinci to integrate our phone system into Dynamics CRM and it works really well. The support we got from AMC was nothing but the best since the beginning from meeting catch-ups, integration, testing, and training. I highly recommend DaVinci and the AMC team!”

DaVinci Testimonial -Globus
Mauricio Shiroma
IT Manager at Globus

App Gallery

App Gallery is your one-stop shop to find the apps you need for a connected contact center. Browse apps, leave reviews, and add apps directly to your Creators Studio account, AMC’s web-based administration portal.

Book a Demo

Ready to elevate your contact center technology and optimize your operations?