Avaya Integration

Improve customer experiences with DaVinci for Avaya

Streamline your CX performance with DaVinci™ & Avaya

Streamline your CX operations and boost productivity with seamless integration between your CRM and Avaya or CCaaS. Improve customer service by accessing caller information and interaction history from your CRM, enabling agents to provide personalized and methodical support. Get more from your Avaya investment by giving employees actionable insights to optimize performance and make data-driven decisions.

Better Customer Experiences

Empower agents with customer data and history so they can provide personalized and efficient help.

Increase Efficiency

Streamline operations by providing screen pop of customer info, providing single agent desktop with tools needed to reduce activity handling time and improved productivity.

Simplify Infrastructure

Consolidate CX system and communication channels management, manage remote work from anywhere, and enhance security compliance.

DaVinci / Interaction Orchestration Platform

A Full Interaction Orchestration Platform

Organizations utilize DaVinci™ to integrate existing endpoints that run their contact center to unlock typical CTI features, like screen pop, click-to-dial, and call logging. However, DaVinci is a full platform that can be utilized anywhere customer engagement happens (contact centers, brick-and-mortar, field service, self-service, etc.).

Beyond integrating endpoints, utilize DaVinci’s low-code model to create solutions that address your specific challenges, like automating processes, creating customized human interactions, tracking customer journeys, and more. A future-proof platform that is flexible enough to support every step of transformation.

Designed specifically for business executives and technical specialists

Business Executives

CX leaders

Benefits for Business Executives

· Improve essential KPIs
· Unlock valuable insights
· Craft tailored experiences

Technical Specialists

IT leaders

Benefits for Technical Specialists

· Top-notch security
· Confidently integrate systems
· Simplify user management

AMC's DaVinci Integrations

Plug & play any combination of CRM & communication channels:

 

CRM: Epic, Microsoft Dynamics, Oracle CX Sales, Oracle CX Service, Oracle Siebel, SAP Sales Cloud, SAP CRM, Salesforce, Salesforce Service Cloud Voice, ServiceNow, Zendesk

Communication: Amazon Connect, Alvaria, Avaya, Cisco, Five 9, Genesys Cloud, Microsoft Teams, RingCentral, Twilio, Twilio Flex

Supported Avaya Solutions

  • Avaya Aura Contact Center (AACC) through communication toolkit
  • Avaya Interaction Center (AIC)
  • Application Enablement Services (AES)/ Elite (Voice Only)
  • IP Office TAPI
  • IP Office/ Avaya Contact Center Select (ACCS)

Resources

DaVinci pricing
DaVinci Datasheets
DaVinci Datasheets
CX Testimonials

Access the most up-to-date DaVinci pricing HERE.

Find out how AMC Technology & Avaya work together in this downloadable guide.

Find out how AMC Technology & Salesforce Service Cloud Voice (BYOT) with Avaya work together in this downloadable guide.

See what customers are saying about DaVinci.