Streamline your CX performance with DaVinci™ & Avaya
Streamline your CX operations and boost productivity with seamless integration between your CRM and Avaya or CCaaS. Improve customer service by accessing caller information and interaction history from your CRM, enabling agents to provide personalized and methodical support. Get more from your Avaya investment by giving employees actionable insights to optimize performance and make data-driven decisions.
Better Customer Experiences
Empower agents with customer data and history so they can provide personalized and efficient help.
Streamline operations by providing screen pop of customer info, providing single agent desktop with tools needed to reduce activity handling time and improved productivity.
Consolidate CX system and communication channels management, manage remote work from anywhere, and enhance security compliance.
A Full Interaction Orchestration Platform
Organizations utilize DaVinci™ to integrate existing endpoints that run their contact center to unlock typical CTI features, like screen pop, click-to-dial, and call logging. However, DaVinci is a full platform that can be utilized anywhere customer engagement happens (contact centers, brick-and-mortar, field service, self-service, etc.).
Beyond integrating endpoints, utilize DaVinci’s low-code model to create solutions that address your specific challenges, like automating processes, creating customized human interactions, tracking customer journeys, and more. A future-proof platform that is flexible enough to support every step of transformation.
Plug & play any combination of CRM & communication channels:
CRM: Microsoft Dynamics, Oracle CX Sales, Oracle CX Service, Oracle Siebel, SAP Sales Cloud, SAP CRM, Salesforce, ServiceNow, Zendesk
Communication: Amazon Connect, Alvaria, Avaya, Cisco, Five 9, Genesys Cloud, Microsoft Teams, RingCentral, Twilio, Twilio Flex
Supported Avaya Solutions
- Avaya Aura Contact Center (AACC) through communication toolkit
- Avaya Interaction Center (AIC)
- Application Enablement Services (AES)/ Elite (Voice Only)
- IP Office TAPI
- IP Office/ Avaya Contact Center Select (ACCS)
Integrate Salesforce Service Cloud Voice (BYOT) & DaVinci
DaVinci’s out-of-the-box integration embeds your CTI’s call controls within Salesforce and enhances agent workflows, unlocking efficiency for your entire customer service organization.
Find out how AMC Technology & Avaya work together in this downloadable guide.
Find out how AMC Technology & Salesforce Service Cloud Voice (BYOT) with Avaya work together in this downloadable guide.
See what customers are saying about DaVinci.