The technologies driving the digital transformation The digital transformation for contact centers isn’t just a buzz-term, but what are the technologies at the center of it? Cloud Contact Center Having all of the applications your contact center uses to operated fully in the cloud allows all of the customer data to be in one location,… Read more →
Who is most impacted by a digital transformation of your contact center?
Waves of digital transformations have been occurring for close to fifty years in the contact center industry. Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems automated manual employee processes, shifts to cloud and SaaS have changed how businesses pay for and own the products they use and machine learning and artificial intelligence are… Read more →
Digital Transformation of Contact Centers
What is a Digital Transformation of Contact Centers? If buzzwords around “digital transformation” hadn’t been flying around your organization prior to 2020, they likely are now. Although the expectations of customers seem to always be increasing, the urgency of organizations to accommodate customers how and where they wanted accelerated with the need to survive during… Read more →
What is iPaaS?
What is iPaaS? iPaaS, or Integration platform as a service, is a hosted offering where a third-party provider delivers the infrastructure and/or middleware that manages and integrates the organization’s applications. While CPaaS (communication platform as a service) is only able to manage integrating functions once everything is migrated to cloud, iPaaS integrations happen simultaneously and can also integrate data… Read more →
Moving to the Cloud: 3 Contact Center Secrets
Is your contact center considering moving to the cloud? If you’re following the trends of the industry, you’re probably already in the process, or at least in the planning stages. We’ve learned from industry leaders and customers over the past 26 years in the contact center integration space. So, we’d like to share a few… Read more →
5 Ways DaVinci Will Bring You to the Cloud
Throughout AMC Technology's life, we have been lucky enough to work in many different verticals and solve our customers' unique problems. The next hill we are helping contact centers climb is the move to the cloud. Ready to move to the cloud, but not sure where to start? Let me, David Grant, Account Executive &... Read more →
The Next Major Workplace Shift: Returning to the Office
As the world continues to make great strides in getting as many people as possible vaccinated against COVID-19, we are finally able to picture a return to in-person office work. That means a lot of different things to many people. While many organizations have undoubtedly suffered maintaining call centers under quarantine, others may have found... Read more →
Contact Center Trends Post Pandemic: My Take-a-ways from Calabrio’s State of the Contact Center 2021 Report
At the end of March, Calabrio, a customer experience intelligence company, released insight around strategic trends and opportunities for contact centers for 2021. There were several take-a-ways that highlight the patterns that are continuing to emerge around all the ways the pandemic forced change. Covid-19 accelerated the digital transformation across all organizations. Contact centers were… Read more →
Introducing DaVinci Workspace
Here at AMC Technology, we try to develop solutions that address current and real-world contact center challenges. Most out-of-the-box CTI solutions have many of the same features and functionality and a long list of compliance restrictions and proprietary limitations. That leaves contact centers in a position of having to choose CTI tools based on the... Read more →
Security Importance Q & A with Solution Engineer, Ken
AMC knows trust and security are some of the biggest considerations when choosing a contact center solution. I caught up with one of our solution engineers, Ken Rush who has helped lead recent security efforts at AMC. It is definitely worth the read to understand how and what AMC does to exceed modern technology… Read more →
