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CRM and CTI Solutions for Salesforce, Dynamics, ServiceNow, Zendesk, SAP, and Oracle
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It’s Unheard-Of: How DaVinci is Shaking up the Contact Center Industry

February 25, 2021

It’s Unheard-Of: How DaVinci is Shaking up the Contact Center Industry We’ve got something unheard of in the industry: an infinitely flexible platform. While many organizations boast flexible capability, you’re likely still stuck with their product. DaVinci opens the door for organizations to use whatever communication or CRM solutions they want, while still giving them… Read more →

Filed Under: Uncategorized

What Contact Center Leaders are Considering for 2021

November 10, 2020

As we approach the end of what has felt like the longest year of all time, many of us are hoping for a more positive 2021. There has been so much out of our control, but strong leaders know they can at least proactively plan in hopes for a smoother new year. So, how have… Read more →

Filed Under: Uncategorized

How much does contact center integration cost? The truth from our sales team

October 21, 2020

How much does a contact center integration project cost, anyway? Ah, pricing:  the elephant in the room that dictates almost every B2B purchase decision. However, its often difficult to get an understanding of how much a product or service is going to cost because historically organizations have opted to wait until they have a 1-on-1… Read more →

Filed Under: Uncategorized

CCaaS vs iPaaS: Better Together or Unnecessary?

October 13, 2020

A contact center analyst recently asked me why a contact center would be interested in iPaaS, even mentioning that they usually look to their CCaaS solutions to handle similar use cases. Initially, I was shocked. Then, I realized there may be a knowledge gap of the benefits that an iPaaS could bring to several organizations…. Read more →

Filed Under: Uncategorized

DaVinci: Going Beyond the Fixed Feature Mindset

August 6, 2020

Most of you know DaVinci as a hybrid contact center solution that integrates contact center with CRM platforms, but did you know that DaVinci is actually so much more.  We’re an iPaaS platform that let’s you go way beyond the fixed feature mindset. What does this mean for AMC?    Three years ago at an offsite planning meeting… Read more →

Filed Under: Uncategorized

Call Center Support During COVID-19

May 13, 2020

How The DaVinci Platform Can Help You Get Through This Crisis Call centers are the voice of an organization. People want to talk or chat with a live person to resolve an issue or get assistance with their concerns. It is reassuring to be able to reach a real person during this crisis and get… Read more →

Filed Under: Uncategorized

Improving Contact Center Agents’ Motivation & Productivity

April 28, 2020

How business leaders can keep their contact center employees engaged during the COVID-19 Pandemic Over the past several weeks, we’ve all been flooded with a wide range of information from news outlets, social media, and personal conversations. During this time, every business has had to determine how they will address this global pandemic that is… Read more →

Filed Under: Uncategorized

Matching our personality with our mission for our 25th birthday year!

January 16, 2020

A summary of our re-brand from marketing’s perspective We’re turning 25 this year. If AMC Technology was a person we’d be entering into a new age bracket – the one where you can do the mature adulting activities like renting a car hassle free, but still feel like you’re not far removed from the college… Read more →

Filed Under: Uncategorized

DaVinci Platform features and future developments

October 21, 2019

This month, AMC Technology is celebrating the one year anniversary of introducing DaVinci, its cloud-based flexible contact center platform, on the market. As the teams have been reflecting, celebrating and planning for 2020, I had a discussion with Anthony Uliano, Founder and CTO of AMC, and Praveen Ravela, Product Owner at AMC, about the enhancements brought… Read more →

Filed Under: Company News, DaVinci, Hybrid Contact Center Tagged With: CTI integration, DaVinci, DaVinci platform, Hybrid

Fun at work: using activity-based learning to boost productivity

September 19, 2019

Business executives with hand stacked

We learn better when we’re having fun. At AMC Technology, we’re trying to find ways to incorporate fun into our work to increase engagement and improve learning and valuable outcomes. Embracing change through positive learning As humans, we’re naturally a bit averse to change. We’ve learned it. Yet, we’ve also learned that change is inevitable… Read more →

Filed Under: #WatchUsInnovate, Company News Tagged With: agile, change, corporate change, fun at work, fun team building, team building

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