What is iPaaS? iPaaS, or Integration platform as a service, is a hosted offering where a third-party provider delivers the infrastructure and/or middleware that manages and integrates the organization’s applications. While CPaaS (communication platform as a service) is only able to manage integrating functions once everything is migrated to cloud, iPaaS integrations happen simultaneously and can also integrate data… Read more →
Moving to the Cloud: 3 Contact Center Secrets
Is your contact center considering moving to the cloud? If you’re following the trends of the industry, you’re probably already in the process, or at least in the planning stages. We’ve learned from industry leaders and customers over the past 26 years in the contact center integration space. So, we’d like to share a few… Read more →
5 Ways DaVinci Will Bring You to the Cloud
Throughout AMC Technology's life, we have been lucky enough to work in many different verticals and solve our customers' unique problems. The next hill we are helping contact centers climb is the move to the cloud. Ready to move to the cloud, but not sure where to start? Let me, David Grant, Account Executive &... Read more →
The Next Major Workplace Shift: Returning to the Office
As the world continues to make great strides in getting as many people as possible vaccinated against COVID-19, we are finally able to picture a return to in-person office work. That means a lot of different things to many people. While many organizations have undoubtedly suffered maintaining call centers under quarantine, others may have found... Read more →
Contact Center Trends Post Pandemic: My Take-a-ways from Calabrio’s State of the Contact Center 2021 Report
At the end of March, Calabrio, a customer experience intelligence company, released insight around strategic trends and opportunities for contact centers for 2021. There were several take-a-ways that highlight the patterns that are continuing to emerge around all the ways the pandemic forced change. Covid-19 accelerated the digital transformation across all organizations. Contact centers were… Read more →
Introducing DaVinci Workspace
Here at AMC Technology, we try to develop solutions that address current and real-world contact center challenges. Most out-of-the-box CTI solutions have many of the same features and functionality and a long list of compliance restrictions and proprietary limitations. That leaves contact centers in a position of having to choose CTI tools based on the... Read more →
Security Importance Q & A with Solution Engineer, Ken
AMC knows trust and security are some of the biggest considerations when choosing a contact center solution. I caught up with one of our solution engineers, Ken Rush who has helped lead recent security efforts at AMC. It is definitely worth the read to understand how and what AMC does to exceed modern technology… Read more →
It’s Unheard-Of: How DaVinci is Shaking up the Contact Center Industry
It's Unheard-Of: How DaVinci is Shaking up the Contact Center Industry We’ve got something unheard of in the industry: an infinitely flexible platform. While many organizations boast flexible capability, you’re likely still stuck with their product. DaVinci opens the door for organizations to use whatever communication or CRM solutions they want, while still giving them... Read more →
SAP’s Cloud Subscription Bundle, RISE with SAP
Last month, SAP officially announced RISE with SAP, a subscription-based bundling of cloud-services designed to help businesses migrate all their ERP processes to the cloud. The latest offering comes as a response to the difficulties many companies experienced attempting to maintain business operations throughout the COVID-19 pandemic. By providing access to a full solution portfolio... Read more →
What Contact Center Leaders are Considering for 2021
As we approach the end of what has felt like the longest year of all time, many of us are hoping for a more positive 2021. There has been so much out of our control, but strong leaders know they can at least proactively plan in hopes for a smoother new year. So, how have… Read more →
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