Keep CTI Requirements Simple! August 26, 2015Most IT professionals have been on a project at one point in their career where the scope creep is infinite and seems unmanageable. Business partners can be demanding in their requirements to make their organization highly productive, improve accuracy and automate common agent functions. But, like with any project, keeping day one requirements simple or… Read more →
Google Analytics, Omni Channel and Presence – which solution comes out on top? August 17, 2015Summer’s end draws near and college students are returning to campus to continue in their pursuit of higher education. As a result, our summer internships are also concluding – but first, one last hackathon demo and an internship showcase to demonstrate the innovation and endless possibilities available through Agent Palette. In the 4th sprint, integration… Read more →
Thinking like a Customer – Behind the Software. August 11, 2015 Throughout the summer we’ve been highlighting our development interns on their sprint projects but behind the scenes we also have three other amazing interns, Freddie, Kate and Teddy Grace, serving in our sales and marketing departments. In sales, Freddie has been completing many tasks dealing with our sales… Read more →
3 Tips for Running the Kind of Contact Center You Wouldn’t Mind Calling August 3, 2015Consider the last time you were tasked with the dreaded phone call to a business’s customer service; most likely you were upset you had to contact the business in the first place. Whether its a 500 person contact center or a single person working in their basement, every business has to have some form of customer… Read more →
#WatchUsInnovate: The Power Is In the Platform July 30, 2015As the last few weeks of summer are flying by, our interns are still going strong with their second to last sprint project. This project objective was to create third party integration and we were thrilled to see Twilio and Sugar CRM selected. We saw some really exciting functionality that was developed within two weeks… Read more →
Intern Spotlight: Coding like a Girl July 24, 2015It’s no secret that there are fewer women developers than there are men in the technology field. Recently though studies have been released stating that in middle school, 74% of girls were interested in science, technology, engineering and math (STEM), but when deciding a college major a shocking 0.4% of girls select Computer Science.* However,… Read more →
Watch us #Innovate: Contact Canvas integration with LinkedIn Wins! July 14, 2015Our interns have now completed their second sprint during their summer internship boot camp and once again the competition was tough. We’d like to congratulate our winners, Shaun and Conner! The goal for our second sprint was for our interns to use the Contact Canvas Agent and Agent Palette to integrate with various social networks… Read more →
Intern Spotlight: AMC Intern Catches Google’s Eye July 9, 2015When intern, Allen Calderwood first decided to pursue a career in computer science at Virginia Commonwealth University he never expected his talents to lead him to take a prestigious internship with Google this coming fall. We had the pleasure of interviewing him to learn more about his experience working with AMC Technology and computer science… Read more →
Watch Us #Innovate: Contact Canvas Integration for OpenMRS Wins! July 1, 2015Our VCU development interns have finally finished their first sprint with Agent Palette where they were required to take Contact Canvas Agent and incorporate it with a third party platform to perform a screenpop. Each team was judged on 3 different types of criteria: number of touch points, level of use and creativity. After each… Read more →
Employee Spotlight: Anthony X. Uliano, Founder of AMC June 26, 2015 With 20 years of experience AMC is a global leader in Telephone and CRM integration, and powers contact centers throughout the world with our award winning software Contact Canvas. However, AMC’s success didn’t happen overnight so we sat down with Anthony X. Uliano, CTO and Founder of AMC, to talk about his motivators and… Read more →
