AMC Technology’s Multi-Channel Integration Suite Achieves Oracle Validated Integration with SIEBEL CRM V8.1 June 14, 2011AMC Technology, a global leader in multichannel contact center integration software, and a Gold member of Oracle® PartnerNetwork (OPN), today announced it has achieved Oracle Validated Integration of AMC Technology’s Multi-Channel Integration Suite (MCIS) v5.4 with Siebel CRM v8.1. AMC Technology’s Multi-Channel Integration Suite delivers Siebel CRM real-time contact center data from leading contact center communication platforms such as Aspect, Avaya and Cisco. Oracle’s Siebel CRM provides organizations with a proven set of industry-specific best practices and business processes enabling enterprises to sell to, market to and serve customers across multiple contact channels and lines of business. AMC Technology’s solution allows contact center agents to more effectively handle customer interactions leveraging communication data to drive Siebel activities. As a result, enterprises are able to deliver superior levels of customer service and increase agent productivity with AMC powering the Siebel Communication Toolbar. With AMC’s integration to Siebel CRM, agents receive automatic identification of customers and targeted screen population of the customer context. AMC also facilitates unified interaction routing allowing companies to leverage their communication infrastructure for skills-based routing across the voice and email channels. Oracle Validated Integration provides customers with the confidence that the integration has been tested as technically and functionally sound and will perform as documented. Oracle Validated Integration reduces risk, simplifies upgrades and lowers ownership costs for joint Oracle customers. “AMC values the relationship we have with Oracle and our joint customers.” stated Anthony X. Uliano, Founder/CTO, AMC Technology. “This Oracle Validated Integration and 16 years of experience gives our customers confidence in choosing AMC and Oracle for their contact center needs.” “Delivering a great customer experience begins with contact center agents having the information they need at their fingertips,” said Richard Caballero, VP CRM Product Management. “Bringing the communication information into Siebel so agents know who the customer is and what the customer is calling about can help provide quicker resolution to the customer’s inquiry. With the Oracle Validated Integration, AMC Technology can help bring it all together for the agent.” About Oracle PartnerNetwork Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle’s partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle’s growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit http://www.oracle.com/partners or connect with the Oracle Partner community at OPN on Twitter, OPN on Facebook, OPN on LinkedIn, and OPN on YouTube. About Oracle Validated Integration Oracle Validated Integration through the Oracle PartnerNetwork gives customers confidence that the integration of complementary partner software products with Oracle Applications and Oracle Technology (including Oracle Enterprise Manager, Oracle Content Management, and Oracle Identity Management) have been validated and the products work together as designed. This can help reduce risk, improve system implementation cycles, and provide for smoother upgrades and simpler maintenance. Oracle Validated Integration applies a rigorous technical process to review the integrations of third-party software to Oracle Applications and Technology products, including productized repeatable integrations from system integrators. Oracle provides access to Oracle Applications and Technology software, tools, technical resources and training to assist partners in developing integrations based on Oracle standards and best practices. Partners who have successfully validated their integrations are authorized to use the “Oracle Validated Integration” logo. For more information, please visit Oracle.com at http://www.oracle.com/us/partnerships/solutions/index.html.Anthony UlianoAnthony X. Uliano, Founder / CTO of AMC Technology. I’m a CRM and contact center integration specialist, responsible for product development and strategy at AMC, a company I founded in 1995. I got my start as the architect for SAP’s Customer Interaction Center, which I sold to SAP back in 1997, launching my 23 year obsession with CRM and CTI integration. I split my time in Richmond VA and Bar Harbor Maine, where I live with my wife and 3 children. When I’m not running AMC, I’m an avid film buff and volunteer at several non-profits.