AMC Technology Reports Solid First Half 2010 Results and Continued Focus on CertificationsAugust 2, 2010AMC Technology, L.L.C., a leading provider of multi-channel integration solutions for contact centers, today reported results for first half 2010 that included significant growth of new product sales in both Salesforce and Cisco platform solutions. AMC also successfully completed 10 vendor certifications in the first half of 2010, with Avaya, Nortel and Microsoft platforms. During the first half of 2010, AMC achieved triple digit revenue growth in two of their newer product offerings – the AMC Application Adapter for Salesforce and the AMC Telephony Connector for Cisco IPCC Express. AMC’s success with their AMC Application Adapter for Salesforce, which manages real-time information exchange and allows contact center agents using Salesforce CRM to enjoy enhanced contact center functionality that allows them to manage all types of customer interactions more efficiently, is gaining visibility within the Salesforce community. AMC is one of only a dozen applications listed on the Salesforce appexchange site offering certified telephony integration into Salesforce CRM. In addition, AMC offers their product on a subscription based license approach to align to the Salesforce licensing model. Growth in sales of the AMC Telephony Connector for Cisco IPCC Express signifies AMC’s continued expansion into the smaller to medium sized businesses. Cisco IPCC Express Edition meets the needs of departmental, enterprise branch, or small to medium-sized companies that need easy-to-deploy, easy-to-use, highly available, and sophisticated customer interaction management for 1 to 300 agents. Companies today, regardless of size, are realizing the importance of maximizing efficiency and productivity to deliver superior levels of customer service and the AMC MCIS product suite allows them to meet these goals. During the first half of 2010, AMC saw a resurgence of sales activity in the US. Over 80% of new business came from companies in the US. “As the US continues moving towards the gradual upturn in the economy, businesses are placing a heavy focus on agent productivity and operational efficiency. The AMC multi-channel integration suite allows businesses to meet these goals while continuing to deliver excellent customer service to their end clients,” stated Anthony Uliano, President and CTO of AMC. The first half of 2010 also included significant investment in partner certifications. AMC completed 10 certifications, including certifications against telephony platforms of Nortel CCT7, Avaya AIC and Avaya AES, as well as one CRM platform – Microsoft Dynamics CRM. Microsoft and Avaya certifications allowed AMC to maintain Gold status partnership level in Microsoft Dynamics CRM partner program as well as Avaya’s Dev Connect program for 2010. AMC was among the first to certify on the Avaya NES 7.0 Platform. “AMC strongly values the importance of maintaining existing and conducting new platform certifications with all of our partners. This allows AMC to continue to be one of only a few vendors offering end to end certification on all of our products,” stated Anthony Uliano, President and CTO of AMC.Anthony UlianoAnthony X. Uliano, Founder / CTO of AMC Technology. I’m a CRM and contact center integration specialist, responsible for product development and strategy at AMC, a company I founded in 1995. I got my start as the architect for SAP’s Customer Interaction Center, which I sold to SAP back in 1997, launching my 23 year obsession with CRM and CTI integration. I split my time in Richmond VA and Bar Harbor Maine, where I live with my wife and 3 children. When I’m not running AMC, I’m an avid film buff and volunteer at several non-profits.