AMC Technology Announces Successful Re-Certification With SAP on AMC Telephony Connectors for Cisco February 22, 2011AMC Technology, L.L.C., a global leader in multi-channel contact center integration software , today announced the successful SAP recertification of the AMC MCIS 5.3 solution, including the following interface connectors: AMC Connector for Cisco ICM and AMC Connector for Cisco IPCCX. The SAP® Integration and Certification Center (SAP ICC) has certified that the AMC MCIS™ 5.3 product integrates with the SAP Customer Relationship Management (SAP CRM) 6.0 application via the Interaction Center Integration-Computer Telephony (CA-ICI-CTI) 3.06 integration scenario. “Continuing to maintain certified integrations with SAP solutions demonstrates AMC’s commitment to long-term support of our large customer base, “stated Anthony X. Uliano, Founder/CTO, AMC Technology. “Customers considering CTI integration with SAP solutions can turn to AMC for our strong expertise, solutions offering certified integration with SAP applications, and more than 15 years’ experience in the industry.” AMC is the only vendor that offers fully certified integration between SAP CRM and Cisco’s UCCX platform. AMC holds more CRM certifications with SAP than all other vendors worldwide combined. AMC is also working on completing additional certifications with SAP, which should be completed by the end of the current quarter, supporting the latest CRM release and new features like presence.Anthony UlianoAnthony X. Uliano, Founder / CTO of AMC Technology. I’m a CRM and contact center integration specialist, responsible for product development and strategy at AMC, a company I founded in 1995. I got my start as the architect for SAP’s Customer Interaction Center, which I sold to SAP back in 1997, launching my 23 year obsession with CRM and CTI integration. I split my time in Richmond VA and Bar Harbor Maine, where I live with my wife and 3 children. When I’m not running AMC, I’m an avid film buff and volunteer at several non-profits.