Richmond, VA, USA — July 5, 2023 — AMC Technology today announced the availability of AMC Technology’s DaVinci for Microsoft Dynamics Teams application. AMC Technology customers can now take advantage of the productive and trusted Microsoft Teams platform, with streamlined deployment and management.
DaVinci’s unique app-based approach supports integration with on-premises telephony like Cisco, Avaya, and Five9, as well as cloud-based CCaaS like Twilio, Amazon Connect, and Genesys. Create a full omnichannel experience with voice and digital channels like SMS and chat within Dynamics 365 to increase agent productivity, improve the agent and customer experience, and enhance the efficiency of the entire organization. AMC Technology’s DaVinci Agent provides an embedded toolbar with the ability to support customers on their preferred channels.
“We are excited to showcase the flexibility and power of DaVinci with Microsoft Azure Marketplace, which expands our reach to customers worldwide,” said Sara Stout, Strategic Partner Manager at AMC Technology.
Jake Zborowski, General Manager, of Microsoft Azure Platform at Microsoft Corp., said, “Through Microsoft Azure Marketplace, customers around the world can easily find, buy, and deploy partner solutions they can trust, all certified and optimized to run on Azure. We’re happy to welcome AMC Technology’s DaVinci solution to the growing Azure Marketplace ecosystem.”
The Azure Marketplace is an online market for buying and selling cloud solutions certified to run on Azure. The Azure Marketplace helps connect companies seeking innovative, cloud-based solutions with partners who have developed solutions that are ready to use.
AMC Technology’s DaVinci for Dynamics 365 enhances the customer and agent experience through its Interaction Orchestration platform, providing advanced CTI features like screen pop, click-to-dial, and activity tracking, along with more advanced flexible capabilities, like comprehensive reporting and proactive customer care.
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Sara Stout, AMC Technology, (804) 419-8628, firstname.lastname@example.org