RICHMOND, Va. [Feb 16, 2021] AMC Technology is excited to announce the launch of DaVinci App Gallery– a contact center integration marketplace where visitors can browse a library of leading CRM and communication integration applications, as well as DaVinci applications to extend agent functionality.
“We’re excited to showcase the flexibility and power of DaVinci with App Gallery. Not only does it illustrate the depth of the platform, but is also a vehicle to engage our customers and build a community,” said Anthony Uliano, Founder/ CTO at AMC Technology.
App Gallery lets visitors browse apps, leave reviews and add apps directly to their DaVinci Creators Studio account, AMC’s web-based administration portal. To celebrate the launch, AMC is giving $20 gift cards to all customers who leave a review on App Gallery by March 31st.
DaVinci delivers a full contact center integration solution. In addition to Creators Studio, DaVinci is powered by DaVinci Agent: an advanced Computer Telephony Integration toolbar that sits within agents’ CRMs. It increases efficiency with features like screen pop, click-to-dial, contextual call controls, and more. DaVinci is unique to the industry because of its open framework, categorizing it as one of the only Interaction Orchestration Platforms on the market, giving users the flexibility to add needed functionality without custom development.
“DaVinci’s iPaaS architecture allows users to extend or build new functionality when they need it. We’re giving the power to the organization to create their ideal contact center instead of settling with a fixed feature solution,” said Uliano.