AMC Technology today announced that Contact Canvas, an app that increases contact center agent efficiency and improves overall customer service, is now Lightning Ready, meaning it works with the Salesforce Lightning Experience, a reimagined and modern CRM user experience for every device. With Contact Canvas, users experience the most comprehensive and customizable contact center agent experience that includes features like screenpop, campaign dialing, automated call logging and omni-channel support.
Leveraging the power of the Salesforce Lightning, Contact Canvas is currently available on the Salesforce AppExchange at http://www.appexchange.com.
Comments on the News “We are very excited to offer the Lightning Experience to Contact Canvas users. With Salesforce Lightning, organizations have access to contact center functionality on any device, making our solution perfect for mobile or remote staff, traditional contact center agents and really anyone that takes or makes phone calls that could benefit from access to their company’s Salesforce data. Combined with the robust contact center features that we offer through Contact Canvas like omni-channel, inbound and outbound screenpop, click to dial, and campaign dialing, Lightning offers a very far-reaching tool that raises the bar for Customer Service,” said Aimee Stinson, Director, Strategic Alliances and Marketing, AMC Technology.
“Companies are looking to transform the way they connect with customers, partners and employees to thrive in the age of the customer,” said Kori O’Brien, SVP, App Innovation Partner Sales, Salesforce. “Lightning helps them do this fast with clicks, not code, so they can build and deploy the apps their customers want at the speed of business. By leveraging the power of the Lightning framework, AMC Technology provides customers with an exciting new way to access contact center functionality through any device.”
Contact Canvas Key Features Contact Canvas improves the contact center experience by integrating your phone system into Salesforce with Omni-Channel. Contact Canvas uses Open CTI to provide telephony and omni-channel tools to increase agent efficiency and improve overall customer service. One of the first CTI solutions on AppExchange, providing a reliable and cost effective CRM and communication channel integration product for contact centers around the globe that improves agent efficiency and reporting without sacrificing the customer experience Supports Cisco, Avaya, and Aspect telephony platforms and the latest technology from Salesforce, offering a true blended Omni-channel experience, Supports Lightning OpenCTI Provides an Omni-Channel Interface that includes inbound calls, outbound campaigns, click to dial, chat and all the capabilities of Omni-Channel
About Salesforce Lightning Built on the Salesforce App Cloud, the new Lightning Experience combines the new Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps. With the Lightning App Builder and the Lightning Component Framework, developers and their business partners can combine custom and standard components with components from the AppExchange to build amazing apps even faster.
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About AMC Technology AMC Technology is a global leader in contact center and CRM integration with over 21 years of experience. AMC powers contact centers and customer interactions for companies around the globe through certified products and unparalleled expertise. AMC’s Contact Canvas™ product suite allows customers to integrate CRM and communication platforms, including CTI, across the enterprise, for call center agents, knowledge workers, and mobile staff. AMC Technology’s Contact Canvas for Salesforce provides pre-packaged, server-based integration that delivers real-time connectivity with leading contact center solutions. Through the standard Salesforce user desktop and the Salesforce Service Cloud, AMC provides pre-packaged integration for leading telephony solutions including Aspect, Avaya, Cisco and others. Every day, tens of thousands of contact center agents and knowledge workers around the globe use AMC Technology solutions to work more efficiently and deliver higher levels of customer service. Our customers range from global Fortune 1000 corporations to small and mid-sized businesses throughout a broad range of functional areas and industries.