AMC to Demonstrate CRM Integration for Avaya Flare Utilizing AMC’s Contact Canvas at the IAUG Global Conference 2011May 18, 2011AMC Technology, LLC, a global leader in multi-channel contact center application software, today announces its plan to demonstrate CRM integration for Android based Avaya FlareTM using AMC’s Contact Canvas development platform at the International Avaya User Group (IAUG) Global Conference 2011 at Caesars Palace in Las Vegas, Nevada on May 22nd until May 26th. Contact Canvas supports rapid development of contact center applications with deep CRM integration across all industry leading CRM applications, such as Siebel, Oracle On Demand, salesforce.com, Microsoft Dynamics CRM, PeopleSoft, and SAP CRM. During the IAUG Global Conference 2011, AMC will demonstrate an application built using AMC’s Contact Canvas that provides real time CRM integration on Avaya’s Flare device. The AMC application supports real time CRM contact lookup, allowing the user to capture notes about the call while on the go and have those notes automatically captured as a CRM call activity. The application also provides the ability to view full contact records, log incoming and outgoing calls in CRM, and view recent call history. The demonstration will show how the application can be configured to communicate with different live CRM systems within seconds through a simple configuration change. “Contact Canvas is a very robust contact center development environment. There is no other product like it on the market today,” stated Anthony X. Uliano, Founder/CTO of AMC Technology, LLC. “Contact center and CRM integration projects typically take months, but Contact Canvas can reduce development time significantly.” For a demonstration of CRM integration for Avaya Flare and to learn more about AMC’s Contact Canvas visit AMC at IAUG, Booth # 727. Contact Canvas is scheduled for release in 4th quarter of 2011.Anthony UlianoAnthony X. Uliano, Founder / CTO of AMC Technology. I’m a CRM and contact center integration specialist, responsible for product development and strategy at AMC, a company I founded in 1995. I got my start as the architect for SAP’s Customer Interaction Center, which I sold to SAP back in 1997, launching my 23 year obsession with CRM and CTI integration. I split my time in Richmond VA and Bar Harbor Maine, where I live with my wife and 3 children. When I’m not running AMC, I’m an avid film buff and volunteer at several non-profits.