AMC Announces Results Summary for 2009 including 24% Growth in Closed Sales and Steady R&D InvestmentsFebruary 26, 2010AMC Technology, LLC, a leading provider of multi-channel interaction management solutions, today reported results for 2009 that included 24% growth in closed sales over total 2008 with deployments in 12 countries. AMC’s continued investment in R&D efforts contributed to the company’s sales growth and product portfolio expansion. AMC’s focus on their long-term growth strategy again delivered strong results. Last year, AMC received orders from several enterprise customers including RTA, Heraeus, Medtronic, Toshiba America Medical Systems, City of Atlanta, Goldshield, and MTN. Deployments spanned 12 different countries. “Our global footprint continues to expand, allowing AMC to continue gaining momentum as the leader in multichannel integration for CRM solutions around the world”, stated Anthony Uliano, President and CTO of AMC. AMC continued significant investments in new product development throughout 2009. This investment allowed AMC to expand their multi channel management suite by introducing new functionality to support Aspect CS 6.3, Aspect UIP, and Oracle 12i. AMC also added several enhancements to their salesforce.com adapter, based on existing customer requirements and functionality reviews. Each of these products are also fully certified with the respective application partners. Throughout 2009, AMC continued to see growth in its subscription based licensing for all products. Companies are embracing the subscription licensing model as they continue to be faced with budget constraints and limited capital expenditure funds. It also allows flexibility to those companies considering platform changes down the road, as AMC allows its customers to seamlessly replace both AMC application adapters and connectors with minimal disruption to their call center environment.Anthony UlianoAnthony X. Uliano, Founder / CTO of AMC Technology. I’m a CRM and contact center integration specialist, responsible for product development and strategy at AMC, a company I founded in 1995. I got my start as the architect for SAP’s Customer Interaction Center, which I sold to SAP back in 1997, launching my 23 year obsession with CRM and CTI integration. I split my time in Richmond VA and Bar Harbor Maine, where I live with my wife and 3 children. When I’m not running AMC, I’m an avid film buff and volunteer at several non-profits.