See how a real business use case is designed, built, and brought to life as a voice agent. No product pitches. No canned demos. Just a transparent, end-to-end walkthrough of how Agentforce Voice is configured, ending with a working agent grounded in a real business scenario.
Live Event
February 25, 2026
11:00 AM EST
This event already took place, catch the replay below
Agentforce Voice Unboxed
Building Voice Agents Live
Most Agentforce Voice demos show the outcome.
This session shows the process.
In this live session, we’ll walk through an Agentforce Voice unboxing, showing how it actually works inside Salesforce (from configuration to call handling) using a real business scenario.
Together, we’ll walk through:
You probably want to know:
- Where is this configured in Salesforce?
- How does call routing actually work?
- What’s required to go from chat → voice?
That’s exactly what we’re exploring during Agentforce Unboxed.
Our Experts
Ahmed Mahmoud
Solution Engineer
He contributes to the development and implementation of innovative solutions for contact center challenges. He brings a fresh perspective and a passion for solving complex problems to polish customer experiences.
David Grant
Enterprise Solutions Manager
He is dedicated to helping businesses reach their goals through seamless collaboration and practical, forward-thinking solutions. He is passionate about driving success, keeping conversations engaging, and sharing insights along the way, sometimes with a well-timed joke.