An infinitely flexible iPaaS integration solution for contact centers
Leverage DaVinci’s open architecture to create the the integration visions of your dreams, or plug and play out of the box. The choice is yours.
DaVinci™, an XiPaaS for Contact Centers
It’s not fixed feature, it’s open architecture.
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + XiPaaS (Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.
Take Control of Your Contact Center
Have total control of the agent’s UI
Complete control to customize or add new functionality of your solution as it rolls out to different end-users.
Migrate communication channels quickly
Mix and match the channels that run your contact center with a simple config change
Integrate to any communication channel
DaVinci workspace works with ANY communication channel, so you’re not limited to using a single, and often costly, communication infrastructure
Get Advanced CTI Features
Integrating your contact center with DaVinci gives end users an embedded CRM with features like screen pop, click-to-dial, quick create notes and more
Extend the functionality of any CRM or communication channel
DaVinci’s platform is the only one designed to work with any communication or CRM application and be modified quickly for each and every customer use case needed
Get the benefits of a workspace solution, embedded
Get the benefits of a custom designed UI that can still be embedded directly into the CRM your agents are familiar with
“This enhancement has been a critical component to understanding and increasing lead conversion. Additionally, sales has more real-time and accurate call data, offering opportunities to impact today’s performance. It has been an effective tool to optimize agent and lead performance.”
Colleen Oliverio, Director of Strategic Alliances
Find the DaVinci tier that best fits your contact center’s needs
Cloud, Premise or Hybrid
Cloud, Premise or Hybrid
Fully customize, enhance or extend
Forum, Standard, Developer
A full, customizable contact center integration solution
Each DaVinci license gives you access to a variety of tools that are configurable to your business needs