6 ways that Contact Canvas for Microsoft Dynamics CRM will make your contact center more efficientMay 19, 2015 Thinking about connecting your Microsoft Dynamics CRM to your contact center? Here a few reasons Contact Canvas for Microsoft Dynamics CRM is a smart, efficient solution for your business:There is no desktop installation required – save time performing maintenance (if you’re looking at other solutions make sure you ask them what needs to be installed on every single agent’s computer?!).Contact Canvas works with MSCRM 2013 or 2015 – upgrade when it makes sense for your business.Contact Canvas provides a lot of options for identifying customers including ANI or Call attached data (CAD) screenpops.Bookmarks make available call attached data for transfers and conferences so agents receive corrected and new customer information so they don’t have to look it up again.Agent Palette allows custom logic and user interface elements to be added to the adapter to meet your business needs.Hot Adapter failover ensures your agents can always do their work. AMC Technology’s Contact Canvas adapter for Microsoft Dynamics 2013 and 2015 is now generally available. Click here for a full list of features.Anthony UlianoAnthony X. Uliano, Founder / CTO of AMC Technology. I’m a CRM and contact center integration specialist, responsible for product development and strategy at AMC, a company I founded in 1995. I got my start as the architect for SAP’s Customer Interaction Center, which I sold to SAP back in 1997, launching my 23 year obsession with CRM and CTI integration. I split my time in Richmond VA and Bar Harbor Maine, where I live with my wife and 3 children. When I’m not running AMC, I’m an avid film buff and volunteer at several non-profits.