Winning Your Customers Over and Keeping Them Satisfied Requires:
- Ongoing Improvement
It’s important for all roles within the contact center to continue to learn and grow. AMC’s goal with our monthly webinars is to provide education to help contact centers:
- Understand how peers are using CTI to improve customer service
- Learn about the latest features within Contact Canvas
- Find out how to maximize their CRM and CTI investments
For 2017, we are changing our webinar format to quarterly and extending the duration to one hour. This will provide us with enough time to cover product updates, customer success stories and answer questions!
Register here for all of our quarterly webinars.
Wed, Mar 15, 2017 2:00 PM – 3:00 PM EDT View Recording
Wed, Jun 21, 2017 2:00 PM – 3:00 PM EDT – Tracking the Customer Journey
The purpose of the webinar is to discuss the role omni-channel plays in extending the customer journey from social media into the contact center along with how to gather and report on critical interaction metrics. The presentation by AMC’s CTO, Anthony Uliano, will be followed by a demonstration of Microsoft Social Engagement Center, Dynamics 365, and AMC’s Interaction Solutions for Dynamics will be used to model a typical customer journey.
Wed, Sept 20, 2017 2:00 PM – 3:00 PM EDT
Wed, Dec 20, 2017 2:00 PM – 3:00 PM EST
Below, are our 2016 webinar series recordings. In addition to those that are looking for CTI and considering Contact Canvas, customers and partners may also benefit from viewing these webinars. Stay tuned for details about our 2017 webinar series!
JANUARY – Webinar Recording: Large But Nimble
Learn how large organizations can operate with efficiency and nimbleness using Contact Canvas, with special guest Ron Campbell from DeVry Education Group.
FEBRUARY – Webinar Recording: CTI Benefits
Learn about the benefits of integrating your phone system with your CRM application with special guest Melanie Albrecht of Continental Tire, a long time Contact Canvas customer.
MARCH – Webinar Recording: CTI Tips and Tricks
Learn CTI Tips and Tricks to make your CTI implementation successful. Joined by Agnes Zhang, Product Manager from Oracle Siebel, and Tom Leiper, Information Technologies Engineer from Keysight Technologies and Contact Canvas customer, to discuss the value of an Oracle Validated Solution, such as AMC, and the road map for the Siebel CTI communications panel.
APRIL – Webinar Recording: Microsoft CRM Telephony Integration
Learn how Contact Canvas Agent provides Microsoft Dynamics CTI without deploying to the desktop and more about our newest offering that integrates to Unified Service Desk, featuring our founder and CTO, Anthony Uliano.
MAY – Webinar Recording: Make Your Customer Experience More Personal
Learn how Contact Canvas can help make the customer experience more personal with special guest, Jeff Griebeler, from the Oracle Service Cloud Customer Experience Strategy team.
JUNE – Webinar Recording: What Differentiates Contact Canvas
Learn how Contact Canvas is different from other CTI solutions with special guest, Larry Smothers, Sr. Account Executive at AMC Technology.
AUGUST – Webinar Recording: Improve the Agent Experience
Learn how agents have come to rely and love having screenpop, automated reporting and click to dial along with other CTI features. Hear what one Salesforce customer has to say about Contact Canvas and how CTI helped Salesforce adoption. You may be surprised by the KPIs he shares!
SEPTEMBER – Webinar Recording: Maximize your CRM
Learn how Omni-Channel can help maximize your CRM data across the enterprise. Our CTO, Anthony Uliano, will share his insight and demo how organizations can use best of breed channel solutions and manage work within CRM using Omni-Channel.
NOVEMBER – Webinar Recording: Increase Productivity through CTI
Learn more about the specific features of CTI that help save your contact center valuable time, which increases overall efficiency for your organization.
DECEMBER – Webinar Recording: Empower Agents with the Right Information at the Right Time
Learn how screen pop can help improve how organizations handle inbound, transfers and conference calls.
If you are interested in participating in a webinar as a presenter, please contact us here.