What:

For those ICCM Canada Show participants interested in the use of CRM in the Contact Centre, this Best Practice Checklist accompanies the speech entitled "CRM Integration Best Practices: Taking the Pain Out of the Call Centre." Learn how to raise customer satisfaction, cut costs, deal with variable call volumes, provide detailed analytics, and more.

Who:

A handy reference guide for busy department managers

Why:

Read what this industry expert has to say:

It is important for a contact center manager to have best practice checklists in order to see the scope and success factors for delivering a high value CRM enabled contact center. - Drew Kraus, Research Vice President at Gartner, Inc.

How:

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