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PeopleSoft in the Contact
Center
 Why
Integrate? - Integrating PeopleSoft into
the contact center gives your team the tools they
need to improve first call resolution, efficiency,
customer experience, and analytics. Integration can
do all of this because it provides screen pops,
automatic logging, click to dial, improved call
routing, context sensitive call controls inside the
CRM application, and much more. Integration is the
missing puzzle piece for many CRM and contact center
deployments.
Why AMC? - AMC
Provides turnkey integration middleware that has been
certified by PeopleSoft as well as
leading Contact Center CTI vendors. Turnkey software means that you will
enjoy short deployment times; most integration
projects take only 2 or 3 days. Vendor Certified
means that AMC has undergone all of the rigorous
testing at the API layer giving you a future proof
solution that won't break when you upgrade or
customize your deployment. CTI layer integration
means you don't need to change your existing CTI
solution or reduce the functionality of your switch
in order to enjoy CRM integration.
If you have a CRM and Contact Center integration
project, please consider the AMC solution. For a quote, contact
Sales@AMCTechnology.com or call +1 804 327-0170.
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Additional Information
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Info@AMCTechnology.com |
Get answers to your technical
and
project questions from AMC's CRM and Contact Center integration
experts |
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Demo Library |
Demo Recordings
including screen by screen explanation of the contact center
agent controls and functions |
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Resource Library |
Technical Sheets, Whitepapers,
Vendor Certification Information, ROI Tools, Best Practices, and more |
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Webinar Library |
Upcoming and recorded webinars explaining
contact center call flows, screen shots,
and technical Q&A |
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