AMC Technology: Microsoft CRM Integration for Contact Center CTI

<% ' Declare our variables Dim objFSO, objCountFile ' object vars for FSO and File Dim strCountFileName ' filename of count text file Dim iCount ' count variable Dim bUseImages ' boolean whether or not to use images Dim I ' standard looping var ' Determine whether we use images or plain text ' You could just set this to True or False instead 'bUseImages = CBool(Request.QueryString("images")) ' Compute our count file's filename ' This is based on the file from which you call count.asp ' It basically takes that name and appends a .cnt so I don't ' accidently overwrite any files. If for some reason you have ' a file named script_name.asp.cnt then change this or watch out! 'Set objFSO = Server.CreateObject("Scripting.FileSystemObject") 'Open the text file 'Dim objTextStream, filesys 'Set filesys= CreateObject("Scripting.FileSystemObject") 'If filesys.FileExists(Server.MapPath("counter.txt")) Then 'Set objTextStream = objFSO.OpenTextFile(Server.MapPath("counter.txt"), 8, True) 'else 'Set objTextStream = objFSO.OpenTextFile(Server.MapPath("counter.txt"), 2, True) 'objTextStream.WriteLine "0" 'end if 'Dim Filepath 'Filepath = Server.MapPath("counter.txt") 'Dim file 'set file = filesys.GetFile(Filepath) 'Dim TextStream 'Set TextStream = file.OpenAsTextStream(1, -2) 'Dim Line 'Do While Not TextStream.AtEndOfStream ' Line = TextStream.readline 'Loop 'iCount=CInt(Line) 'iCount=iCount+1 'objTextStream.WriteLine iCount 'objTextStream.Close 'Set objTextStream = Nothing 'Set objFSO = Nothing 'set filesys = nothing 'dim userip, prevaddy 'userip = Request.ServerVariables("REMOTE_ADDR") 'prevaddy = Request.ServerVariables("HTTP_REFERER") 'Set objFSO = Server.CreateObject("Scripting.FileSystemObject") 'Set filesys= CreateObject("Scripting.FileSystemObject") 'If filesys.FileExists(Server.MapPath("info.txt")) Then 'Set objTextStream = objFSO.OpenTextFile(Server.MapPath("info.txt"), 8, True) 'else 'Set objTextStream = objFSO.OpenTextFile(Server.MapPath("info.txt"), 2, True) 'end if 'Display the contents of the text file 'objTextStream.WriteLine userip&" "&prevaddy %> <% '****************************************************************************** '*** Change title here if needed and the keywords and descriptions if needed*** '****************************************************************************** %> AMC Technology: Microsoft CRM Integration for Contact Center CTI

Streamline Your Contact Center Desktop

Give Your Contact Center Agents the Right Tools.

You've already selected best-of-breed technology from Microsoft with Microsoft Dynamics CRM. Now help your agents be even more efficient and deliver even better customer service.

As a Gold Certified Microsoft Partner, AMC delivers certified integration connectivity between Microsoft Dynamics CRM and leading contact center CTI solutions such as Aspect, Avaya, Cisco and Nortel.

Contact centers can increase efficiency and reduce costs by providing full CTI functionality in their Microsoft CRM application, including softphone controls and screen population. Agents can access customer data in real-time and place/receive/transfer calls from a single desktop window.

Microsoft Gold Certified Partner

Contact us today to view a demo of Microsoft CRM integration in the contact center.

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