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To access AMC's Resource Library, please sign in with your e-mail address.


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 Once registered you'll have access to White Papers, Webinars and Product Demos.

 
See below for a sampling of items you'll find in the Resource Library.
 
Whitepapers

The Complete Contact Center for mySAP CRM
A Guide to Integrating mySAP CRM with Contact Center Channels

Best Practice Checklists for Contact Center and CRM Integration
Best Practices and Concise Checklists for Busy Department Managers

Professional Services

AMC Integration Study
Project Roadmap for Contact Center and CRM Integration

AMC Solutions and other Library Resources

AMC Solutions for mySAP™ CRM

Avaya™ Computer Telephony

Oracle's PeopleSoft® Enterprise and AMC Data Sheet

Cisco® ICM

AMC Multi-Channel Integration Suite for Siebel® 7 and Nortel



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