AMC Technology. Products. Resource Library. Telephony Contact Center and CRM Integration Whitepapers and Technical Specifications.

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See below for
a sampling of items you'll find in the Resource
Library.

Whitepapers

^{^{^{^{^{^{^{^{^{^{^{^{^{^{^{^{^{^{^{^{^{^{Tips for
Calculating ROI for Contact Center CRM
Integration

A
Step by Step Guide to Estimating Real Return
on Investment}}}}}}}}}}}}}}

The Complete Contact Center for mySAP CRM

A Guide to Integrating mySAP CRM with
Contact Center Channels}}}}}}}}

^{^{^{^{^{^{^{^{^{^{^{8 Best Practices
for Contact Center and CRM Integration

Best Practices and Concise Checklists for
Busy Department Managers}}}}}}}}}}}

Professional Services

^{^{AMC Integration
Study

Project Roadmap
for Contact Center and CRM Integration}}

AMC Solutions and other
Library Resources

^{AMC
Solutions for mySAP™ CRM

^{Avaya™
Computer Telephony

^{Oracle's PeopleSoft^® Enterprise and AMC Data Sheet

^{^{Cisco^® ICM

^{^{^{^{AMC Multi-Channel Integration Suite for
Siebel^® 7 and Nortel}}}}}}}}}

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