AMC Email Interaction Solutions
AMC Email Interaction Solutions allow contact centers to more effectively manage their
email communication channel through enabling their CRM application and enhanced
response management.
AMC Email Connector
is an open
interface connecting an email system to a CRM system, enabling email
functionality into the CRM desktop. It uses AMC Multi-Channel Integration
Server™ (MCIS) multi-channel queuing and routing to allow agents to view customer
information and the email message on a single
screen.
AMC Email Response Management System
is a sophisticated email routing and response tool that enhances Email
Connector functionality. It performs email content analysis for intelligent routing and response management,
leveraging the CRM knowledge base and scripted business rules.
