Richmond, VA January 31, 2012 – AMC Technology, a global leader in multi-channel contact center integration software, today reaffirmed their commitment to support customers that are affected by Cisco's continued departure from the CRM application integration space. Cisco recently announced the End-of-Sale and End-of-Life for the Cisco Unified CRM Connector for Microsoft Dynamics CRM, PeopleSoft, and Salesforce.  Cisco is not offering a replacement for these solutions but is encouraging customers to migrate to an integration solution offered by Cisco Developer Network partners, including AMC Technology. 

AMC has offered fully certified and supported integration to Cisco contact center platforms for more than 16 years.  AMC has out-of-the box business application integration for SAP, Oracle’s Siebel CRM, Salesforce, Oracle’s PeopleSoft, Oracle E-Business Suite, Oracle CRM on Demand, and Microsoft CRM.  AMC also offers integration to custom and homegrown CRM/business applications with subscription based licensing available for all products.    

In July 2011, Cisco made their first EOL/EOS announcement related to contact center integration products.  “This subsequent EOL/EOS announcement solidifies our earlier belief that Cisco is getting out of the CRM integration business." stated Anthony X. Uliano, Founder and CTO of AMC Technology, LLC. "Customers can be confident AMC will support them during their transition from Cisco products to AMC.”

AMC will be offering existing customers a smooth and seamless migration path.  AMC will swap out your existing Cisco Unified CRM Connector for AMC’s fully certified and supported CRM connector.  There will be no product fees associated with the migration.  Services will be charged to handle the new installation and customers will execute support agreements directly with AMC at the time of the migration at our current maintenance rates.  Contact sales@amctechnology.com for more details. 

Read more about Cisco’s announcement in their End-Of-Life and End-Of-Sale Notices on the Cisco website.

About AMC Technology, LLC

AMC Technology, LLC is a leading provider of telephony and multi-channel CRM integration. Used every day by thousands of call center agents around the globe, AMC’s MCIS™ product is certified against leading CRM applications such as SAP, Oracle Siebel and PeopleSoft CRM, salesforce.com, and Microsoft and leading contact center solutions such as Avaya, Cisco, and Aspect. Please visit www.amctechnology.com, contact sales@amctechnology.com or call +1 (804) 419-8600. Follow AMC Technology on Twitter (www.twitter.com/amctechnology) and “like” AMC on Facebook (www.facebook.com/amctechnology).

Media Contact:

Sally Lang

Marketing Specialist

sally.lang@amctechnology.com

804-419-8621